1. Grease Pro Oil Change

0

Lynn Haven, FL

Grease Pro Oil Change

2.5 (11 reviews)
Closed • 8:00 am - 6:00 pm

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Response time

6 hours

Response rate

100%

Services - Grease Pro Oil Change

Fuel system cleaning

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50+ bucks for a basic oil change. Obscene. Price gouging following Hurricane Michael. Loyal customer for 20 years but I won't be back.

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Pro-Clean

Pro-Clean

(14 reviews)

We had our car cleaned here and it is now the cleanest it has ever been since we drove it off the…read moredealer lot in 2021. Great job!

A couple of months back, I got a new car from a relative that wreaked of smoke, so it needed a good…read moreinterior vacuuming & ozone treatment. The outside looked brand new... shiny, clean, well taken care of. WAY too expensive, $400. I thought they said $300 & I should have gotten it in writing first, cuz upon p/u, the very young guy knew nothing, understandable cuz it's the owner who set the price, but annoying. Did a good job at removing smoke smell & an adequate job of cleaning (aside from the smoke smell, it wasn't unreasonably dirty), although they left streaks of some liquid on the side window that I just cleaned myself & lost one of my headrests, the biggest issue in addition to over-charging. The owner, Michael, said he'd replace it, then denied they misplaced it cuz he couldn't find it in the dumpster (HUH? WHY would your staff throw it away?!!) & then accused me of losing it cuz I "couldn't recall" if all the mats were in the car when I dropped it off. Yeah... they were stuffed into the trunk, I'd just gotten the car & it was my FIRST TIME DRIVING it... so, I didn't count the mats in the trunk, which were all there, btw. The headrest was in the backseat when I dropped it off (he captured that on the video he supplied, then also showed it was missing on the after video. So why is there a question on his part?) Still, he insulted & blamed me & said I should look around for it. Seriously? Do customers often remove the car headrests & walk around with them? It was initially removed as the previous owner removed it to transport belongings & was in the back seat when I arrived. I pointed it out & as I said above, he captured it there on his pre-clean video & missing on the after video. My mechanic recommended Grease Pro & I should have listened to him, but this place was within walking distance so I unwisely chose them. I had 3 red flags when I dropped it off... I mentioned the ozone machines that you can buy for $50 or less online & he said they didn't work as they're meant for small apts. Uhhhh, well there's far less sq footage in a car than apt so I'm stupid for ignoring that. I then said he was $50 more than Grease Pro's $250 charge & he said they like to keep costs low for return visits. Uhhh... I just said you charge more, so again, stupid me disregarded that. There was a 3rd red flag I can't recall now & against my better judgment, I left it with him only as they had so many good online reviews. BIG mistake to trust someone who lied upfront. Lesson learned. Shame on you, Michael & your staff for losing my headrest & insulting me & lying about it & shame on you for overcharging. I'd never use them again & in fact, can post the vids he sent to me to prove my review's accuracy. 0* out of 5. The smoke smell was removed, but not worth $400. Okay work (just okay on the interior/exterior clean... my car looked the same after a pricey exterior wax/wash), but Michael will insult customers & burn bridges & be deceitful for a less than $100 replacement part that he or his staff lost. He overcharged me $100... it would have been an even exchange. He's a disgrace. I would have taken him to small claims court & looked into it, but it's more $$ to file a complaint than just buy a used headrest on Ebay. You lucked out.

Grease Pro Oil Change - oilchange - Updated October 2026

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