I have used them for years, but at my last visit at Lynn Haven branch the evidence shows THEY RUINED MY ENGINE in my 2017 Hyundai Ionic by their neglect during a simple oil change and now refuse to take responsibility for their lack of putting oil in my vehicle. On rating Grease Pro by a 1 to 5 star rating, I give them a resounding 0 (if Google had a zero rating!). Consider this, what do people do a lot of times when they have done wrong and don't want to take responsibility for it? They blame someone or something else to avoid the real issue - their wrong. That's exactly what Grease Pro is doing. First, they blamed the mileage that I drove before the problem resulted to excuse their actions, but the car is a hybrid so not all miles were gas engine mileage. Also, synthetic oil is supposed to protect parts better than conventional oil. Second, they blamed the oil light for not coming on in time, but sometimes lights don't function accurately at all times. However, it was not 101 miles driven or the oil light on the dashboard as these are only EXCUSES to avoid the REAL ISSUE that the EVIDENCE proves caused my car's problem. The real cause of the PROBLEM was that the engine had a LACK OF OIL IN IT. This Grease Pro will not address. So, let's address how does a car have a lack of oil after an oil change? Did it leak out? Well, Grease Pro's own technician reported that there were no leaks and everything was tight, but since they can't work on hybrids the car was taken to the local dealership. The technician at the dealership reported that all was tight on the engine and no oil leaks are evident and that the damage to the vehicle was caused due to lack of oil (I have this conclusion in writing). So, two technicians (Grease Pro's own tech and an independent dealership tech) report no oil leaks. So, let's focus on the REAL issue that Grease Pro REFUSES to acknowledge - WHAT HAPPENED TO THE OIL? Since the evidence shows a lack of oil caused the damage, where did the oil go in three days from the oil change? If it didn't leak out, as the evidence shows that didn't happen, and there clearly should have been evidence of an oil leak in that short amount of time if there was a leak, then where did the oil go? Two answers arise: 1) either it was some type of "magical oil" that Grease Pro used just "DISSAPEARED" or 2) Grease Pro DID NOT put the appropriate amount of oil in the car at the oil change. THERE YOU GO! THAT'S WHAT THE EVIDENCE SHOWS! Grease Pro should stop avoiding the issue and address the real question - what happened to the oil?! Stop blaming everything else, and own up to your own negligence. But here's the reason they don't want to deal with the real issue - their negligence resulted in ruining the hybrid batteries and gas engine making the car, that had been worth, by Blue Book standard, approximately $9,000 at time of oil change, but now it is worthless to drive. The dealership estimated that it will cost a whopping $11,000 to fix the damage caused by Grease Pro. Basically, a total loss. When I looked for lawyers to help me, they either want a lot of money per hour, or only take "personal injury cases" (where the big money is), or the one law firm I did find in our area that handles cases like this, and only recover their fees if they win the case, said they could not take my case due to a "conflict of interest". How convenient for Grease Pro?! So as a result of their negligence, and unwillingness to admit their responsibility in the matter, I give them zero stars. Shame on you Grease Pro!!! read more