I learned two things this week: Ford apparently believes important undercarriage components should be attached with hardware that eventually inspires creative solutions involving zip ties. The folks at Grease Monkey are exactly the kind of people you hope answer the phone when your car decides to create a new form of anxiety. My partner had recently taken my Ford Edge to Grease Monkey for an oil change. Everything went smoothly and life carried on. Until early this morning. I'm cruising down 183 at about 70 mph when suddenly there is a loud, horrifying noise coming from underneath my vehicle. The kind of noise that immediately makes you start calculating how much money you're about to spend. I pulled over, crawled underneath the car, and found what looked like a twisted, bent, angry piece of metal hanging beneath my vehicle. After a brief consultation with Google and a few moments of "what fresh automotive nonsense is this?" I realized my splash shield and oil pan cover had finally succumbed to the curse that apparently plagues many Ford Edge owners. My first call was to Grease Monkey. Not because I wanted someone to blame. I simply wanted someone knowledgeable to tell me what I was looking at and what to do next. They immediately told me to bring it in. The moment I arrived, I was greeted by some of the friendliest people I've encountered in the automotive world. They took a look, removed the damaged materials, explained exactly what needed to be replaced, told me what parts to order, and then said something that absolutely earned this review: "When the parts come in, bring it back and we'll make sure it's put on correctly." No arguing. No finger-pointing. No trying to sell me things I didn't need. No talking down to me because I'm a woman. And that last part matters. A lot. Women know exactly what I'm talking about. There are still far too many places where asking a vehicle question results in someone speaking to you like you've wandered into a physics lecture you weren't invited to. That was not the experience here. Instead, I was treated with respect, kindness, and genuine helpfulness. What impressed me most wasn't that they fixed the immediate issue. It was that they took ownership of helping me find the right solution, even when the problem wasn't necessarily their fault in the first place. That's customer service. Real customer service. The kind that's becoming harder and harder to find. So if you're looking for a place that employs knowledgeable people, treats customers like human beings, and understands that earning trust is just as important as changing oil, Grease Monkey has my vote. Five stars. read more

I dropped in for an emissions inspection and was in and out within 30 min--can't beat that! It was also really nice to see women working in the shop, which is usually a male dominated place. Thanks! read more

went Over to take 5 for an oil change they said they couldn't open my hood , Nate did it with one arm come to grease monkey read more

This was my first trip to Grease Monkey with my work fleet car and everything went very well. I was greeted promptly and promised a 20 minute wait while I could tell they were busy. It took just a little longer than that but still well within reason. The staff was attentive and friendly. The price was on par with the area and I'll definitely bring my personal car here too. They have a nice little refreshment snack bar for patrons and it's very comfortable with about 6 chairs for those waiting. I am going to recommend this place highly. read more

Quick friendly service. They remember to air up the tires. After the first cold day in the autumn, my tires are always low. They do things like that without charge. Even if I only came in for wiper blades. read more

First time ever going to this business, and the employees/staff made it seamless and easy for me to get taken care of. They thoroughly went over what was done and what may be needed to be done in the future. Staff member with the last name Hodges, really was a big help! Great experience! read more

Today I bring my wife car in for oil change. Still friendly services. Nice and clean area. Quality work. Great coffee bar. I do recommended Grease Monkey for good and trusted car oil change service. They will tell you upfront what their services and type of oil for your car. I will come back to Grease Monkey for my car oil change. Thank you and blessings read more

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Grease monkey on Burnett Blvd in Austin Texas has a great team!!! Upon my arrival Jay greeted me and provided excellent customer service. Also, I met J.D. during checkout and he was very friendly, patient and professional as well! read more

Grease Monkey - J.D. and Jay - Oil Change Stations Near Me - Austin, Texas

Everything went well! From the moment I pulled up, sat down, and enjoyed a bottle of water... the staff took care of my inspection swiftly and with ease. Highly recommend this place as it only took 10 minutes and was only $11.50?! In California, I had to pay $49. Great value and pleasant experience for me as the staff were all professional and courteous :) read more

Great service. Blake and Olivia were great to work with. My oil change was done quickly. They also checked my AC since it wasn't working properly. Blake made recommendations on what could be wrong and advised me to have it looked at. Oil changes today aren't cheap. I used a coupon that I found on their website so that definitely was helpful. I'd come back here again. read more

That's a mixture of oil and wiper fluid in my wiper fluid reservoir. Not sure how it happened but it happened while they were changing my oil. read more

Grease Monkey - Oil in my wiper fluid reservoir. - Oil Change Stations Near Me - Austin, Texas

Emission inspection was quick and efficient. Comfortable waiting room with drinks coffee and snacks. I will try my next oil change here.

This place is great -- they get you in and out quickly, the waiting area is clean and tidy with snacks, and the staff is super professional. Highly recommended them, especially Genn. read more

Awesomely quick, professional, friendly, generous, knowledgeable, very affordable, they have a very nice a clear waiting area with coffee and snacks bar, Jen and Olivia are so nice and awesome. They fully services my car, inspected it, and gave me a huger relief when they told me there was nothing to worry about on some issue with my car. read more

Nice waiting area. Relatively quick. Never tried to upsell me unneeded service (i.e. if the air filter is clean they just say it's clean and leave it be). read more

These folks remind me of the old days. You roll in, they take good care of you, you pay what you owe (not much), you roll out! Fast and friendly. read more

Grease Monkey - Oil Change Stations Near Me - Austin, Texas

I live in north Austin. Your question might be, if I had to return to the Burnet Road Grease Monkey because of an oil leak after I let the car sit for a day after the oil change, why did I give them a 5 star rating. My wife and I went back to the same location expecting pushback because of the leak and maybe a technician cranking down the filter even more. They are pleasantly different. They apologized, changed the oil filter, refilled with fresh oil, replaced the gasket on the oil plug just in case, and showed me the filter that leaked and where on the filter, supplied by Grease Monkey, it had failed. My wife was especially please when she saw that they checked the air in the tires and pulled the air filters to show you their condition. You to make the choice if you want a filter changed. For the same car, I saw the technician show the owner a car interior filter. It was good and the owner said to leave it in the vehicle. The engine filter was almost black and the owner made the right decision to have it replaced. My wife and I will be going back to the location for all of our oil changes. read more

I came here for the first with my company vehicle as this is who they recommend and use and was so impressed with the service that I now bring my personal car in. Olivia helped me and she was so friendly and very professional. The lobby including the restroom is clean and comfortable. I recommend Grease Money to everyone! Also, if you go to the website prior to your service, you can get a $20 off oil change coupon as well as other coupons read more

Grease Monkey - Oil Change Stations Near Me - Austin, Texas

I received HORRIBLE service! They claimed to just do a regular oil change and did NOT tighten all the bolts in the bottom that my cover came off in the highway. Horrible and scary!! They claimed to do a standard checklist told me I needed my air filter replaced and now when I took it for maintenance my lid and air filter were NEVER PUT BACK. I was driving with nothing. DO NOT GO TO THIS GREASE MONKEY! WASTE OF MONEY!! read more

Super clean, friendly, and possibly woman-owned. I needed an inspection since they are still necessary in Travis County. Super quick and efficient! Bonus... dog-friendly I would totally go again as needed. Check it out! read more

Grease Monkey - Waiting area has refreshments - Oil Change Stations Near Me - Austin, Texas

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When I say I will never go anywhere else for an oil change I mean it. Pros: always quote you the correct time you'll be waiting, are communicative and honest about what your car actually needs, and explain what your car needs without trying to oversell you. Jen (manager) is amazing and always super helpful and knowledgeable. Also, they have coupons on their website that are always honored. read more

This place is the best! The customer service is out of this world - Gennifer is so kind, calls me by name as soon as I pull up. Service is always so fast and I leave feeling like I have a brand new car. Great prices and no shady stuff or up charges. Will go here forever! read more

Took my vehicle to Grease Monkey yesterday for a basic oil change and was pleasantly surprised. Nice cool waiting area and friendly staff. Was concerned about my brake fluid, so mechanic tested it and said it was fine. :) Only waited about 20 minutes so very convenient. God bless read more

Service is top notch. They are extremely professional and quick. Highly recommend. Also want to note that they have trustworthy management, you don't feel like you are being taken advantage of. read more

Amazing customer service. The owner is so sweet and so on top of things. She's female, so I am so happy to support a women owned business that really treats customers WELL read more

I'm so glad I found this place, the service couldn't be any more friendly and thoughtful. I will be a repeat customer for sure.

Blake was great and very knowledgeable. Helped me with everything I needed. She was so friendly and so efficient. Thanks

This place is great. Feels like a neighborhood business, full of nice people. Gen is especially reasonable and personable. Just got my inspection here for the 2nd year in a row (by Gen) and she is the BEST! read more

Wow! What service! I came in for a state inspection on my stick shift 13 year old Ford Ranger. The manager- gosh I feel bad for forgetting her name but you know who you are! SHE IS RAD! all the tech guys where super great too. Everyone actually seemed to enjoy their jobs. The whole shop is impressively clean. I was in and and out quick too. They have a nice waiting room with snacks, soft drinks, water and coffee. This is a great spot! They have a super pro/ small town vibe- go check them out! Keep up the great work Grease Monkey! read more

The whole team was great TJ was the one to help me when I showed up did not know what to expect? They had my car in and out within 15 min and cleaned my windows and vacuumed out my car out he found a nail in my tire marked it for me. so they could find the leak also the waiting area was comfortable. They even gave me snacks oil change heaven right here ! read more

Came in for a vehicle inspection. Staff was extremely friendly, professional, and efficient. Also the waiting room was very comfortable with tons of snacks and drinks. Highly recommend coming here! read more

It was very fortunate for us to visit here as the nearest auto shop when driving home from work became dangerous. The single bolt holding our undercarriage protector was insufficient and caused it to rip free. We had barely cracked open our complimentary cold sodas when the friendly technicians informed us they had replaced the missing bolt on each side. They secured our car and its undercarriage and denied payment. If you are nearby and looking for a stress free auto shop, this is your place! read more

I had two cars serviced here and both experiences were fantastic. Great customer service and they provided a great experience and they're not pushy on repairs and extras... Love this place! read more

rave rave rave! These folks are great, have been once for oil change and once for inspection. In and out quickly, friendly staff, comfy chairs and snacks, but most importantly the work was done well and efficiently. No hard upsell either like some other similar places. read more

Was quoted $109 (pre-tax)for an oil change. When I saw the quote, I specifically asked, "Is this the exact amount I will be charged for the oil & filter change? There will be no added costs?" They said yes, that would be the price, plus tax. Of course, they can't stick to their word and charge what they say they'll charge. They charged me $129 (pre-tax). They pointed to fine print saying the $109 was only for the first 5 quarts, and my engine held 5.8 quarts. I won't be returning. There are other service stations who will be honest with you up front. read more

Super fast, extremely friendly staff, clean waiting room, and great snacks! Definitely recommend this place!

Always my go-to for simple service and more! Professional, knowledgeable, courteous and fast! I trust this provider!

Fantastic service. Very clean place with snacks and drinks. Don't upsell much either. They vacuum, replace fluids, and more for free.

Amazing service and prices. Manager was amazing and so nice. Loved my experience here. Will be using this place exclusively from now on.

You have to try them out. They are there to please. I took my Lexus there yesterday and cannot say enough good things about their attitude, efficiency, They make you feel like you got a good deal and you have someplace to take your car that you can trust. Would recommend them highly. read more