Super disappointed to leave a one star review but my experience with Graze Craze has been horrible.
I received a gift card for my birthday and I went in person this week to place an order. When I walked in, I heard someone say from that back that they'd be with me in a little while. It wasn't long before a young man came out to speak with me. It was about 90 minutes before closing and he immediately told me I should not expect service right before closing. I apologized, said I thought they closed at 6pm, he said they did, then said he'd go to the back to see if they'd be willing to talk to me. Someone was in the back washing dishes, but never came to the front. The same employee came back out, sighed, and said he'd take my order.
I told him I had never been in, I just heard about it from the gift card, and was curious what I could order and what was included with the menu items (inside, it's just a counter and a table off to the side with trays/boxes with names, but not prices or a list of what comes in them). He told me I should read the TV, which looked to be off at the time. He turned it back on while huffing and puffing, then said "LOOK!" at the menu, which was just names of the boxes with prices, not sizes or again what's included/what I can choose from.
I remained calm, despite feeling uncomfortable, and again asked if I could see a list of what's included or what I can choose from, and if I can pick something up same day or order for a future pickup (I was honestly hoping for a grab & go cooler like other similar places but no problem, I can order something for another time). I still have no idea what items are available, as the employee was just getting more and more mad at me with each question, which he refused to answer. I told him I was feeling uncomfortable, which he just said, "okay!" so I said I didn't feel like I was wanted there as a customer, and I left.
I've tried calling the store to rectify the situation and maybe speak with a different employee or member of management. Either the phone just rings and rings or the same employee I spoke with in-person answers. I really wanted to use my gift card but I'd rather throw it away than go through that experience again. I'm very discouraged at this point, but glad I can get great products and service at The Bountiful Board instead. read more