I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Water heater went out and LD smith sent out someone within a couple hours of my call. They put a…read morewater heater on hold for me in case the issue wasn't a quick fix so they were able to replace it same day. Mason was knowledgeable, approachable and efficient! I even had him quote me for some future projects and pricing seemed very reasonable. Found my new go to plumbing team.

**** They cant dund me in their system but theyve been here multiple time. Hum***…read moreDo not use this company if you do make sure you request the best technician they have I'm not sure what the technicians fault I believe it was American Home Shield fault for disallowing what really needed to happen I had a tub that would not stop leaking out the spout and they would only approve the slight Band-Aids to get it done they said we'd have to open up the back of your wall and I said that's fine they wouldn't do it they denied the claim. LD Smith Plumbing ended up pushing down a stopper in my tub drain and it rotted out in underneath my Foundation I wonder whether they hire capable people are not

Excellent work by Steve Morin Plumbing…read more They were competitive on price, very responsive to my Inquiry and offered additional advice such as using a water heater pan and flushing my water heater. Highly recommended.

Steve called me almost immediately after I submitted my project. He had an opening in the afternoon…read moredue to a reschedule and sent his son Jesse out to take a look. He quickly diagnosed my toilet leak and fixed it. They also looked at my water heater and made some recommendations. Would absolutely use them again.

11/14/2026 Christopher from Chapman Heating, Air Conditioning and Plumbing came out, he was very…read morepolite and professional. He had a hypothesis right off the bat, checked out the furnace and with that confirmed his hypothesis, that it was a faulty blower motor that had seized up, freezing the whole top of the furnace completely. To ease my mind he allowed me to put a towel in there to make sure the wiring did not get damaged by the water. I will keep going back to Chapman for heating and cooling issues. I also have seen that they take care of so much more so, I will be looking into other things, if we need anything else. Again thank you Christopher and Chapman!! THE MIDDLETON'S BOBBI-JO AND RODGER Update...11/15/2026 I had a call from the dispatcher at Chapman call, I cannot recall her name but she is very polite, sorry miss, I apologize. But she advised me the price of the blower motor due to it being a VERY DIFFERENT AND HARD PART TO FIND, not only that but of course our luck the manufacturer warranty expired 2 years ago, it is going to be VERY EXPENSIVE TO REPLACE. So not sure how much the labor is going to cost but I am sure it will be fair. We are looking at at least 2 grand. YIPPEE FOR US!! We were looking forward to going on a cruise but still have to fix a vehicle also so that may not be happening, I tell ya what when it rains it pours huh, people. Life sinks!! Well at least I can thank Chapman and Christopher for helping me out of this mess!! THANKS AGAIN FOR THE HELP!!

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

Wow, we hit the trifecta with Adarian: Outstanding people…read moreskills, technical abilities and integrity! With employees like Adarian, it's no surprise that Ciriello's has such a great reputation.

Requested svc and sent pictures (at their request) 10:30am fri. They acknowledged receipt noon…read morefri. As of 11am sat no response. Expected more from a co recommended by a retired plumber whom we liked and respected very much and trusted.

Always returns calls. Great service with fair pricing. Charles is prompt. He always communicates…read morewell and does what is needed. Has solved major issues others couldn't.

I agree with the other reviewer. Very reasonable rates and great service. Besides getting to us…read morequickly, the thing that really impressed me was that Charles took time to explain what was going on. I had some understanding of the situation and I know NOTHING about plumbing. He didn't try to add on extra services or un-necessary repairs. He was on time, very polite and solved our problems. It's obvious how knowledgeable and experienced he is. We thought this malfunction involving the septic system and our bathrooms was going to become a very expensive monster. It was manageable and we were all able to sleep easy that night. He is going to come back next week to check up on things and advised us to call if we have further issues. This plumber has my family's highest recommendation. If you need plumbing help do not hesitate to contact him.

We used this company to replace our water heater. I was happy that we could explain exactly what we…read moreneeded and they were able to quote over the phone and email it to us. This saved a lot of time, and we were able to get scheduled quickly. Our tech did a great job to make sure the new water heater was venting out of our house correctly. Great service and value for the Indy area. I'd definitely recommend them!

They replaced a broken outdoor water faucet. Technician was…read morepleasant. The work looks to be very solid. Price was $228.00 - extremely reasonable. (Hope Plumbing had quoted me $720.00 ! )

This company took advantage of an elderly lady who doesn't understand anything about what they were…read moreselling. They charged her over $500 for a garage disposal replacement and disposal fee ( which was probably just tossing it in their dumpster )! And then tried to up sale other items at ridiculous pricing! Completely understandable business practices!

Chris was right on time, kept me up to date what he was doing and did a great great jobread more

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

Picture this... You've spent years paying for a membership to this place... You aren't super…read moreimpressed but you have an old house and think that the investment will be worth it. What would you expect said company to do when there is an urgent need... Oh! Me? ...I thought they would come and help. Wrong. Literally a pipe burst and the shutoff they installed didn't work. The water was gushing in... The response from this company? "Memberships no longer cover priority service. We can come out next week..." I promptly canceled said membership and my first call to another company resulted in their team coming out within 30 minutes. What was once a five star review is now a one star and a serious question of if they should rebrand to the Peterman Pyramid?