Someone prior to this post, said it best, and I should've listened: very attentive to your initial call. They make sure to get you locked in, fully committed and the customer service becomes obsolete. Its obvious you're just a number! Here's a piece of advice, you know all those pretty things you have in your YouTube video? you were aquired these things because of customers- so pay more attention to what's going on internally and stop advertising so much externally. Remember where you came from-Always. It's also obvious that the 4.9 star rating on Google is very much regulated by this company. I put a call in to speak with the owner and she obviously couldn't take the time to call me back. Overall, just a very unpleasant experience and I would not recommend these people to anyone. EVER! Grasshopper gots to go! read more

I have NEVER had such an honest, professional, fair or 5-star experience with any other home improvement contractor in my 43 years of life. Grasshopper leaves ZERO stones unturned as far as workmanship, excellence, professionalism, and customer service. On top of the service professionals being just AMAZING and kind and skilled - the owner, Amanda, is also great. She is on TOP of her trade, her business, her teams of pros and her valued customers. She responds and conducts business (this was all during the busiest and coldest time of the entire year so far in 2021) as if you are the most important appointment of the day. She's just a pleasure to work with. And her technicians are no different. My 9 month old Frenchie puppy (Wyatt) insisted on cramming himself IN a closet with two technicians and they were just so sweet and patient, no matter how many times I had to come pull him out of there. They treated him like he was a little helper, lol. Grasshopper completely replaced a very bad/illegal exhaust and intake for a brand new heating/air unit done during renovations prior to the purchase of my new home. It was not easy. Not even a little. My home was built in 1850 and NOTHING is standard or where it should be - much less correct or easy. Their work was impeccable and it has made such a difference in the operation of my HVAC. I literally had a five gallon bucket collecting water leaking from HVAC pipes prior to their work. If you're worried about the cost - don't be. They will be MORE than fair. You can get estimates and talk to several companies, but it will be an easy choice and all factors considered - they are the obvious choice. I know that I am SO glad that I never have to think about who to call again. Steph Stewart, Ballston Spa-NY read more

Great customer service when you 1st call them. After that it's all down hill. Very bad customer service as soon as you try to get them to set up a date and time for service. Not one phone call of apology. read more

grasshoppers service level and customer service level is above and beyond. Christian was our tech and he was amazing. Took the time to show me things about my home that I didn't even know about. Highly recommend. read more

I called Grasshopper the end of July/early August to request a quote for a furnace tune up and was quoted $730. Today I see a coupon for the same service for $105. Seriously? If you were that close to a $625 savings why wouldn't you advertise it? read more

If I could give less than one star I would. The technician that came to my house for a non-working furnace took the front cover off, looked inside with a flashlight and said that I needed a heat exchanger. How can you see the heat exchanger without taking the furnace apart? He never tested anything. He never brought test equipment out nothing and then he told me he could fix my furnace for 4000 or I should consider getting a new furnace just in case. I went with another company and I had my furnace fixed for $500. Don't waste your time with grasshopper read more

I don't often write reviews. Only when I come across something that I feel needs saying . Well, here it is. Please understand, If I'm writing a negative review, The experience had to be pretty bad. So here are the particulars. Grasshoppers guy arrived at my home to replace a thermostat. I had purchased a new thermostat at the Heating & cooling contractor supply on Railroad Avenue. Be aware this firm only does HVAC and are a major supplier to contractors in the area. So, the guy comes in and takes the old thermostat of the wall. I inform him that I have already purchased a new thermostat and hand it to him. For the next 15 min. he tries several times to unscrew the back, almost breaking it at one point judging from the sound of cracking plastic. He then declares it defective and informs me I'll need another one. I tell him I just bought it from the contractor supply. He says " I'll call them ". He calls them and starts talking about the thermostat. I can here thru the phone as he was standing right next to me the contractor supply hanging up on him mid speech. To my shock, he actually pretended as though he was still talking to them and then looks at me shaking his head yes as though they were agreeing with him. Needless to say the job could not be accomplished with my thermostat. But fortunately he had one on the truck. It being the middle of winter I reluctantly agreed to let him continue. While he was installing the thermostat he provided, he seemed to be struggling a bit telling me at one point that he wasn't familiar with this brand. It was one of the most popular brands on the market. This was before the pandemic by the way, so this wasn't do to a labor shortage. He finished and the bill was 5 times what I had expected it to be as I have had thermostats replaced before. Usually costing between $75 & $150. Depending on whether you supply your own thermostat. This bill was over $500. for an hour and fifteen minutes, forty five of which were spent trying to break the thermostat I purchased. So I paid him. their was no arguing about the bill. Usually they leave and mail the bill later. After all, you live there, where are you going. Well, this guy demanded payment on the spot. He pulled out an electronic card reader and told me he needed my credit card. I gave it to him, what else could I do and after verifying that I had paid in full, promptly left. I felt ripped off. So I drove to the HVAC store to return the thermostat and complain. After telling the HVAC guy that the grasshopper tech couldn't install this he refunded my money. I pressed him about the quality of the thermostat he had sold me. He simply answered " I sell these by the thousands to contractors with no complaint ". He seemed very sincere, so I asked him what he thought about this Grasshopper outfit. He didn't respond verbally, he just put his head down and shook it from side to side. I thought maybe they just had a bad technician on their crew. So I called Grasshopper . The woman on the phone was very nice and seemed like she genuinely wanted to help. I informed her that I had just returned from the HVAC store and the thermostat they had just sold me for $150. retailed at the store for $30. bucks. The exact same thermostat down to the serial number. I could her someone in the back round talking to her as she was pausing as she spoke. She informed me their thermostat came the a ten year warranty because it was " registered" by them. The $30. one in the store came with a five year warranty. At this point I figured these guys were gonna have an answer for everything. So I ended up paying $150 dollars for a $30 dollar thermostat. But I did get a ten year warranty. Like who's gonna remember that in ten years? I also paid $350 dollars for a service call that should have cost around ninety dollars. I know because after this my other thermostat in the upstairs apartment needed replacing and since I bought my own once again, that's what the next contractor charged me. Which I thouhgt was a fair price. read more

Not a big fan of them. We needed a new furnace during the covid pandemic. My wife and I were impressed with how they dealt with the health situations at the time, but it was all downhill from there. We purchased the furnace and when they installed it they said to set our thermostat and nothing happened. Apparently the new trainee didn't connect the electric up right so I began to wonder. We live in a condo, and the furnace is in a small room outside on the porch. I would smell gas and wondered if this was bad or just venting because it was outside. Obviously, I'm not a HVAC tech. When we had them come to check on our AC, I asked the tech about this and he said it was not right and the connections were never tightened so the gas was slightly leaking out. This tech was okay but the next one checked our AC and recommended a new starter for our unit which was about 2 years old at a cost of $500. I asked another service guy and he said it was totally not needed. Finally, every time they came for a tuneup they wanted to check and sell us a water and air purifying system for quite a price. Never asked for this and only wanted them for HVAC. I would not recommend as I don't think they are competent or honest. Always trying to sell something instead of just doing their job. read more

They were on time fast & friendly. They point man Alex went out of his way to make sure the placement and operation of our new system was up to snuff. They crew did a fast install ahead of schedule leaving zero cleanup. Definitely use these guys for maintenance or install again. read more

Absolutely horrible experience. We had booked them to replace our hot water tank and they pulled a no call no show. IF FORWARD IS YOUR WAY OF LIFE , YOU FORGOT TO STOP OR CALL US TO GET THE JOB DONE! Like I said, horrible. read more

My heat wasn't working properly and i called Grasshopper. The woman who answered was very pleasant and fit me in the same week. Christian came to diagnose the problem. Christian was amazing, extremely pleasant! He showed me the system and what he was checking, showed me the codes and what the issue was. He turned everything off and let it rest while he started doing his paperwork. He turned everything back on and realized some parts didn't need to be ordered. He got everything put in and set me up for a repair appointment for a few days later. I had a different tech show up, he was nice, but Christian was pleasant. Heat is working and I'm satisfied. read more

Turns out the condenser coils had a leak, something Grasshopper failed to diagnose but my new contractor did. That unit needed to be replaced. The ductwork needed to be modified and zoned, without which the system was never going to work. read more

used car salesman who spent a lot of time on the phone dealing with his own family situation and then charging $1400 for adding a $15 part. scamming is what this company does read more

Anthony and Scott from Grasshopper came and installed our new air conditioning unit today and they were great! So polite and explained everything they were doing along the way. At the end of the day they took me to see the completed work and I was very impressed. Highly recommend them! read more

Kevin, Aaron, Tessa, Amanda, and colleagues did an amazing job with installation, scheduling, and making sure I had everything I needed. The Grasshopper employees have an amazing work ethic, which is now so hard to find in a post covid world where no one wants to work. The Navien hybrid system that was installed in amazing and quiet. The Navien system also opened up my square footage to knock down a wall and add a bigger bathroom at a later time. My new baseboard covers look amazing. Thank you so much for helping my family and myself get through some tough homeowner situations with renovations. I would completely recommend this outfit to anyone needing HVAC services. Their trucks and vans are pretty cool looking too. read more

I can't say enough great things about this company. From the beginning, all aspects have been wonderful. I had the pleasure of setting up my appointment and speaking with Dylan again. He reviewed my account and offered to send the same tech, Nick, out to address our issues. When Nick arrived, it was like an old friend visiting. He remembered different things we spoke about last year. All round great experience. If you are looking for a company, please call them. Oh and sign up for their annual plan. We did. It's really worth it. read more

We used Grasshopper to completely update the HVAC system in our 19-century, antique home. It literally went from clunky to spunky and now we have a state-of-the-art system! Due to their expert advice on a compatible and efficient system, our utility bill has been significantly reduced. Their suggested addition of a full cleaning of the house ducts, and addition of an air scrubber, instantly removed the old house smell and ensured consistent indoor air quality. The upgrade has been worth every penny of our investment. To work with Grasshopper was a dream come true - they went the extra mile for us and every person who came into our home was professional, knowledgeable, and personable. Their work ethic is second to none. The office kept us updated through every step of the process. When anyone is working in an area of your home as significant as this, to have confidence in a company is paramount. Grasshopper gave us great peace of mind and to us, that's priceless! They get a five-star plus from us! read more