Jake was so incredibly knowledgeable about natural flea control. I truly appreciate his passion…read moreand kindness.

Always very nice! The employees are very friendly with all pets. You gotta love that they are a…read morefamily-owned local chain! The

The most incompetent store employees I have ever experienced. We signed up for puppy training this…read moremorning at 8:15am paid for training and when I arrived at 8:10 all the trainer could say is She didn't do training now. When I showed her the papers conforming she just started the zI didn't do I didn't confirm or I didn't make a follow up call to anybody.INSTEAD of trying to help find the problem. Total lack of customer service skills on al 3 of the employees standing at the door. Never will I be in this store of untrained employees. We called corporate and they refunded th e money o help from grass valley employees. Done with petco

I took my two grandkids there to look at the animals, reptiles, and fish and the staff is great and…read morelet my grandson hold a baby python last week. this week we stopped in and staff member J.R. was SO knowledgeable and informative about the reptiles, snakes, and he told us all about the reptile rescue he used to have in another state. the kids were enthralled and learned so much in such a short amount of time.

Odie boy loves it at Scraps!! Jeff and his crew are so great and you can tell they truly care for…read morepets. Odie loves his cookies but does not understand days off, Sundays he will drag us to the door. Haha We are super lucky to have this store.

We love this shop! Best birthday ever! They have a baked goods counter so you can pick out cookies!read more

I truly TRUST Family business It has deep Ethical Roots…read moreFamily Pride of commitment, honored Words Great quality with reasonable prices for all your animals you Love

Why is a farm store not open until 9am this rediculous. Also your hours show it's open at 8 AM so I…read moredrove from my farm to get animal feed early in the morning expecting it to be open and it was closed. The amount of time and work I am losing because they can't SIMPLY CHANGE THE HOURS ON THEIR YELP IS VERY FRUSTRATING.

Wow, what a blessing to have Shintos in our area!…read more Our finicky 17-year-old pup is still going strong and we would like to keep it that way! Lindsey and her team truly care about each and every pet and their hard work and dedication shines through in their magnificent product! We will forever be customers (our dogs would have it no other way), but as an added bonus, I feel so grateful to genuinely feel like a friend of the staff when I walk in! Their warm nature, helpful advice and genuine concern is something a lot of businesses are lacking these days. They never cease to amaze me and I'm so grateful to have found them!!

I discovered Shinto's recently at the Marin County Farmer's Market (the one in San Rafael @ the…read moreCivic Center). So glad I did! Their pet food stand was a welcome change of pace from all the other farm/bakery vendors. Don't get me wrong - I love coming here for all the human food options. But it's nice when I can find yummy treats to bring home for my dog (while also supporting a local business). The lady working the Shinto's stand couldn't have been nicer. I told her that I was looking for a long-lasting bone for my pooch to chew on (and one that won't disappear after 10 minutes). She immediately recommended their Beef Femur Bones (I've attached a photo to their biz page gallery). These Flintstone-size bones are for pets 25 lbs and up. Best of all, they're gluten/soy/corn free. So you can rest assured that your dog is getting nothing but the good stuff. The Beef Fermur bone only wound up costing me 10 ($) bones. Maybe it's a bit pricey for a dog snack. But you know what - my dog's worth it! BTW, while the nice lady rang up my purchase, she handed me a free beef jerky treat to give to my dog. It was very kind of her. Long story short, Shinto's was a great, unexpected find. I can't wait to surprise my furry friend tonight with his special treat. He'll undoubtedly be in doggy paradise.

Come on in great gifts and stocking Wonderful specialty…read moregifts for everyone Bring Nature to you There are gifts here for outdoors people Conscious awareness and kids Just come See amazement, sounder through Parking is right by Save Way so no issues!! Multiple lunch places around this store also

Fantastic variety of bird foods and associated bird houses, etc. very knowledgeable staff.read more

Got my cat here. Very Kind Lady officer J. My cat Mama Mia is so sweet and fun meows sweetly like…read morea bird , love it . I'm care to not over feed her and make sure she drinks her fresh water. So greatful to this Shelter on Freeman rd Grass Valley ,Ca . And such a great Officer Lady J. She loved Mama Mia to and was a bit sad to see her go . Thanks

I've had to come into animal control for two separate reasons over the last year and the people…read morethat work there are just delightful! Very helpful very understanding and kind which is something that is definitely needed in a profession as such. I have also found out that they are in our a no kill shelter, which is pretty awesome and they deserve all the support in the world.

Great store, super nice family owners and so convenient. They have everything we needed for our…read moredogs, goats, chickens and rabbits

They just delivered a pallet of pellets and the gentleman who brought them was kind enough to carry…read morethem into our garage and stack them. Very professional and I would highly recommend them. They went out of their way to accommodate us and I will absolutely use them again next year.