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    Petco

    2.6 (62 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

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    I signed up and paid for the AKC Canine Good Citizen's class at Petco in Grass Valley. Huge mistake! Paid for the class in February and got switched to a different class because there was not enough people signed up. I went to the store to check on the start time and date of the class that was finally about to start in June. My dog and I waited in line at the checkout. My dog barked once and pulled toward another dog up by the register. When I got up front, the cashier (whom I later learned was the general manager;) she said my dog could not attend any Petco classes because my dog was dangerous. She went on to say that my dog was aggressive both in front of grooming and out in the parking lot which could not have happened because we simply walked in and over to the checkout line. (I have had my dog in store a half-dozen times previously and she regularly travels with me to all kinds of hotels, stores and restaurants with no problem.) A trainer never evaluated my dog in person, or I would know. The general manager went on to say her 120-pound dog was the only other dog in the class and she would not be putting her dog in a class with my dog. (My dog was never out of my control and is a 62-pound Golden Retriever that is a trained and registered as my Service Dog. I was only bringing my dog in for additional AKC Accreditation and to advance the training continuum that all dogs need.) There were lies and misrepresentations on the part of Petco and the kicker is that they would not process a refund. I waited months, and my dog never went to a single class! I went to Petco Corporate Customer Service and they only offered a gift certificate in the amount of the class. Well, I will never shop there again, and they won't let my dog attend another class anyway. The General Manager is the only one who gets good customer service with her dog. These people have no problem-solving skills, initiative, reasonable judgement or even a hint of ethical behavior. This store deserves the negative internet reviews that it gets and I am determined to spread the word.

    Voicemail transcription of suggestion to cancel before upcoming grooming appointment
    Jennifer R.

    Maybe it's just me but I find it an odd and unprofessional way for a business to conduct themselves by having employees call grooming clients a day ahead of time when a rainstorm (not snow) is coming to suggest that they may want to cancel or reschedule their appointments. I'm attaching the voicemail transcription here as proof. Why wouldn't they just wait and see if they actually lose power or do they just have lazy employees who took it upon themselves to try and get out of work?

    Jack in his bow tie
    Sammi S.

    Kayli and Robyn did an AMAZING job grooming my pups. My oldest gets a bit more matting on him and they took care of it perfectly. I also mentioned I was getting married and they gave them WEDDING BOWTIES! It's little details like that that make a great experience. They did such a good job helping me know which cut to get and for which dog. I can't recommend these two ladies enough!

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    5 months ago

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    10 months ago

    Holly did an amazing job grooming my dog and was an all around awesome person! 10/10 highly recommend.

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    Petco C.

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    9 months ago

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    11 months ago

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    9 months ago

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    3 years ago

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    3 years ago

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    5 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    14 years ago

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    8 years ago

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    6 years ago

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    3 years ago

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    5 years ago

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    12 years ago

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    8 years ago

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    8 years ago

    Took my pug here to get groomed, teeth brushed and nails trimmed and they did great! Good pricing too!

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    9 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Petco

    Review Highlights - Petco

    Took my pug here to get groomed, teeth brushed and nails trimmed and they did great!

    Mentioned in 3 reviews

    Read more highlights

    Sierra K 9 Academy

    Sierra K 9 Academy

    (22 reviews)

    Several months ago, I found a husky mix on the street. As an experienced husky owner, I named her…read moreSky and decided to bring her into the family. However, I realized almost immediately that she had some serious behavioral issues--specifically intense leash aggression and barking--that I simply wasn't equipped to handle alone. After researching local options, I gave Bill at Sierra K9 a call. It was clear right away that he has a genuine passion for what he does. He took the time to listen to my specific goals: I needed Sky to truly become part of my "pack" and be well-behaved enough to join me at breweries, and events. Bill outlined his methods and experience in great detail, and we sat down to map out exactly what it would take to get her there. I opted for the two-week intensive Board-and-Train program. Bill made it clear that the training wouldn't end when I picked her up; he committed to meeting with me for as long as it took for me to feel confident. Throughout those two weeks, Bill and his wife, Shelby, sent regular progress reports, photos, and videos. Seeing her thrive gave me so much peace of mind--it was obvious she was making strides and was incredibly well cared for. On pickup day, Bill and I had a thorough hand-off session. While I was impressed with Sky's progress, Bill was honest with me: the foundation was there, but the real work was just beginning for both of us. When we got back home, I'll admit I struggled. The leash reactivity and pulling returned, and I felt completely hopeless. But Bill and Shelby didn't leave me hanging. They checked in daily, "talked me off the ledge" more than once, and quickly scheduled an in-person session at my house. When Bill arrived, he could tell I was frustrated. He calmly reminded me of the process and took Sky's leash; she immediately "snapped back into shape"--no pulling, no barking, just focus. He carefully observed my handling, gave me manageable homework, and, most importantly, helped me reframe my mindset. He taught me that training isn't a chore; it's an exercise in patience and a form of therapy for both the owner and the dog. Fast forward one month: I've been working with Sky every day and meeting with Bill weekly (and he is always perfectly on time). The transformation is night and day. While she's still a little better on the leash with him than with me (haha!), she is truly a different dog. I know now that with time and Bill's continued guidance, Sky is going to fit in perfectly. I'm actually enjoying the work, we celebrate the wins together, and I am sincerely grateful to the Sierra K9 team.

    I had an incredibly positive experience with Sierra K9. I was dealing with a really stressful…read moresituation where my dogs were constantly fighting, and I honestly wasn't sure if they could ever safely live together again. Bill was patient, knowledgeable, and very understanding of how overwhelming it felt. Bill took the time to assess each dog's behavior and explained everything in a way that made sense. The training methods were clear, consistent, and focused on building trust rather than fear. Over time, I started to see real progress, not just in my dogs' behavior, but in my own confidence handling them. Thanks to Bill's guidance, my dogs are now able to coexist peacefully, and the atmosphere at home is so much calmer. I'm truly grateful for his help and would highly recommend him to anyone dealing with similar issues.

    Woof Mountain Dog Training & Pet Services

    Woof Mountain Dog Training & Pet Services

    (2 reviews)

    As I've moved around Northern California, I've been able to continue classes with Georgeanne. I've…read moretaken 4 dogs through her class starting at Santa Clara Dog Training Club. Georgeanne was one of my first instructors, and waaaay back then, many of the instructors were still using force training like pushing dogs into downs and sits. I can get any 8 week old puppy into a sit in 2 seconds so on earth would you ever need to push an adult dog into a down? Georgeanne was before her time, using praise and allowed her students to bring treats to reward the dogs-but, she's not a cookie pusher trainer. I learned a lot from Georgeanne and was able to show my dog in obedience which in a million years I never thought I would, or could because my dog didn't like being close to other dogs. After her classes, my dog learned to ignore other dogs and pay attention to me 100% of the time. A lot of trainers are set in their ways, and if you don't do it their way, then they don't like you as a student. I've quit many classes because of that. Georgeanne is different. She's sweet, patient, and never judges you. She'll also be honest with you. My last dog was pretty wild, and wasn't ready to go off leash for heeling. Georgeanne will tell you when is the right time for your dog to go off leash heeling and recalls. Nothing worse than having a loose dog disrupting the entire class. Georgeanne is talented trainer and also a good people person.

    We highly recommend Georganne . While my training experience was some time ago, it has proven to…read morebe the best decision I made concerning our Dobie. It is truly a pleasure to have a dog so well behaved. Her expertise not only as a trainer but judge has been most valuable . He earned a CGC and TDI CERT.

    Pawsitive Pooch Dog Training - Puppy Training and Socialization

    Pawsitive Pooch Dog Training

    (10 reviews)

    Kathleen is an expert dog trainer and a skilled people coach. She does a brilliant job of…read moreexplaining the world from a dog's point of view and how our words & actions as humans directly affect our dogs behavior and vice versa. My new puppy & I thoroughly enjoyed her 6 week puppy socialization classes. I was amazed at how effective the positive reinforcement method of training is and how quickly my puppy learned commands. Kathleen did an excellent job of explaining the reasoning behind each technique. She has endless patience and it is obvious she loves all dogs. After only 6 weeks my puppy now knows the basic commands sit, down, stay, come, leave it, and she is getting a good grasp of loose leash walking. We also had a great time meeting & playing with all the other puppies. I plan to continue training classes with Kathleen on level 2 dog training. I highly recommend PawsitivePooch.Dog Training, Kathleen is the best!

    We really love working with Kathleen. Aside from all the good techniques she has taught us, she's…read morepatient and accommodating with my dog and I. She never makes you feel bad about anything you have or haven't done in the past and she acknowledges each small achievement you and your dog make. Not only that but her techniques work and she works with any techniques you've already taught your dog to integrate them into the skills she's teaching them (and you!) She has MANY ideas to work with all types of issues. Also, she has a small group that she holds on certain days of the week that include play AND a small amount of training. I'm so glad we decided to attend Pawsitive Pooch, we're learning so much and our dog's manners are improving!!

    The Canine Coach

    The Canine Coach

    (5 reviews)

    We worked with Susanna with our recent rescue pit mix. She is very experienced, kind and clearly…read moreloves dogs. She also helped us practice training behaviors and provided handouts for reinforcement. Highly recommended!

    We adopted our one-year-old rescue lab, Duncan, about two years ago. He was very friendly, strong…read moreand very "active". We decided to get some professional help and interviewed several trainers in the area. Susanna quickly rose to the top based on her attitude, personality and credentials. We started with a few private lessons then transitioned to her group classes. Susanna's classes are well planned, safe, and appropriate for all types of dog personalities. Duncan quickly progressed through her AKC Good Citizen basic and advanced classes and loves to demonstrate his new skills. Duncan enjoys his weekly day at their "Dog Day Camp" and comes home very happy and tired! He also has enjoyed his stays when he has been boarded with The Canine Coach and again comes home a happy camper. Recently Duncan went through a background check, observation and testing regimen with the national Alliance of Therapy Dogs (ATD) and is now a credentialed Therapy Dog. He will soon be visiting medical facilities, schools, first responder facilities and the court house. This honor is due largely to Duncan's ongoing relationship with The Canine Coach. While there are a number of canine services in the area, you won't do better than The Canine Coach.

    Petco - groomer - Updated May 2026

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