We love this location! We are in 1-2 times a week and always have a great time. Enjoy seeing the same familiar faces. Only downside is probably having to wait so long for crickets sometimes which is frustrating. Thank you for always having a great selection of products for us to choose from! read more

I go in to petsmart at least once or twice a week and I always have an amazing experienc.. the staff is super friendly and always willing to help read more

Great service!! Very friendly and helpful. Great bargains. Every two weeks I buy all of my cat food for my three kitty's at this location.

They always have what I need, staff doesn't act like they really interested or want to wait on us!! they act like they R being bothered

Hannah J did a great job with my doodle Biscuits trim and bath. I definitely recommend her, will be rebooking an appointment soon.

I made an appointment for my dog and showed up about five minutes early. I walked in the door and a very curt woman (Ginger C) asked me to wait outside the door while she finished up with another client. I stepped outside the door and while I waited, three other people walked in and had their dogs checked in. Rude! Disrespectful! ZERO professionalism! I will never set foot inside another PetSmart for as long as I live! read more

Groomer was friendly but my dogs were not groomed properly at all. I took my two dogs for a grooming appointment yesterday and they look like they were barely touched. My long hair GS still has plenty of knots and her fur feels worse than before. My golden has shorter hair so it's not as bad but she still has knots. They barely smell like anything and I expect them to smell good and have soft knot free fur after getting groomed. This location is very convenient but I'm going to have to stick to Posh Paws. read more

All i want is a little help. the main reason i go to petco is that someone will come ask me " Hello, can i help you find something?" 90% of the time i go to Petsmart i get the cold shoulder from the workers. Prices are okay but this location is SMALLLL read more

The blond in the grooming department is confrontive and rude. I would never take my dogs there again. I was given a Friday appt for my three dogs. They were behind,then she proceeded to argue with me about what kind of dogs I had and if my rabies letters were current. Then she was complaining regarding my Appt time,which I was give by them. She made me so uncomfortable I left and it cost Pet smart about $250. Find anyone else to trim your pets. read more

We took our yellow lab in for a bath, trim, nail clipping and gland expression. Her nails were clipped, the glands were not expressed and the worst part was her haircut. Her tail was not trimmed nor was the hair around her rear legs or rear end. The hair on her neck is very uneven and choppy. The hair cut turned out horrible. I can't imagine anyone going home and being proud of thier hard work. The other dogs in the neighborhood made fun of her. Now we have to take her somewhere else to fix the bad cut. I will say she was clean and soft. read more

PetSmart - This is our digs rear end after the haircut. - Pet Stores Near Me - Yuba City, California

i took a picture of the haircut I wanted for my dog, went over it with the groomer. She said great, thanks. I explained that I wanted his tail to be feathery and not look like a bush. Wanted it tight for about 2 inches from his body. the groomer did exactly the opposite of what we discussed. Then argued with me about what I wanted. Done with these know-it-all happy-go lucky fools. read more

The staff is so helpful. Jacob helped me with another customer who kept trying to pet my service dog and would not take no for an answer. Maryann the trainer is awesome. She is very receptive and understanding that I want my dogs commands in German. So not allowing other people to command my dog. read more

Awful exp all around! Rude and inexperienced grooming staff. A bunch of young girls that have no idea what they're doing! Not one nail was trimmed or filed or anything else on the Pawdicure/Plus description! "Salon" was a mess. Girl tried to argue with me about my dogs vaccine expiration because apparently they don't know what month they are in. Had me sign the wrong dogs paperwork! Immediately went in with a lead at my dogs face when I already told them she's never been here or had any of this done before. Are they not trained on handling animals either?? Was overcharged original price for dog food when their shelf tag AND online showed a sales price. Was asked to donate canned food and said they're only 50¢ each but was charged almost double per can! Took my 2 year old to look at the fish and the tanks were filthy and she was pointing out dead fish in multiple tanks! Was my first and last time in this store! read more

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So I have been going to PetSmart for over 10 years and today I had the worst service ever! I receive coupons every month for my dog to get groomed, (PawDecure), and NEVER had a problem until today! My coupon indicated that she can get $10 off any bath or grooming service. The manager said nail clip is not a grooming service! Ummm....yes it is! I use this type of coupon every month! She continued to deny my coupon and said she could not make an exception. Wow! I've been in the retail management industry for 20 years and I know she could have honored my coupon for a loyal customer! I didn't get her name but she is African American with medium length curly hair and wore a ton of makeup. I WILL NEVER RETURN TO PETSMART! read more

MaryAnn did great training our puppy in her 6 week class. We are already signed up for intermediate class now because Ruger did so well. Definitely recommend her classes for pups who need some guidance and owners too! read more

PetSmart - Pet Stores Near Me - Yuba City, California

This place will find any reason to not groom your pet unless they are small with PERFECT behavior.

Shannon is very kind and understanding. I completely messed up my schedule (showed up a day early) but she was able to accommodate my golden. She remembered him from training! They did a great job brushing out my dogs fur. They were also kind when telling me what an impossible jerk he was being when they tried to grind his nails. Pooch even got a free stencil! read more

PetSmart - Pet Stores Near Me - Yuba City, California

I took my 3 month old maltipoo for her first grooming and I was pretty scared because she's not fully socialized yet. I called petsmart for prices and asked if it was okay that I took Olivia in at only 3 months. They assured me it would be fine and they offer puppy cuts that will gradually get her used to the process. When I picked her up, she looked adorable and was the perfect cut for her first time. Ashley was her groomer and she even wrote a little "Pawgress Report" letting us know how well Olivia did and also what she freaked out about while getting groomed (the eye cleaning). I had such a good experience with PetSmart, even if I had read some negative reviews on here. I will definitely be bringing my furbaby back. read more

PetSmart - BEFORE - Pet Stores Near Me - Yuba City, California

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This is only for the customer service and store experience. I cane in here with my pup yesterday for dog toys... the gal working with the fish tanks was very friendly. I ended buying a crab and I have no idea why, but she was sweet and helped me find the items I needed and was able to answer my questions. The store seemed very clean and organized. We will definitely be back here! read more

I have been going to Petsmart for about 3 1/2 years now, And decided to enroll my new Puppy Bella in the Beginning training program because the trainer MaryAnn made one suggestion for my pulling dog. That one suggestion changed my walking experience with my older dog bandit. And I am so happy I did. Within week 3 my pup has learned so much. If you are looking for a great trainer for your dog. I recommend MaryAnn and her training sessions. She is amazing and wonderful will all dogs. Even my hyper lil girl Bella. She will teach you what you need to know on training your dog, its up to you to follow through. I'm now enrolled for intermediate classes with her. I recommend it 100% read more

Maryann,has trained my 2 dogs and my husband and I..I couldn't give her enough stars,my Boston's Terriers just love her and We have made a great friend..We recommend her to anyone she is the best..love Jon Julie Seymore, Laverne, Shirley and Valentine read more

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If there was negative stars I would give negatives, I am very Disappointed in the grooming department. I have been told horror stories about this place yet for the convenience, I thought I would take my chance. Wrong move!!!! I hate my dumb little dog but ddddaaaammmmnnnn, now I feel bad for this poor animal . My dog looks like the Austin powers cat , I recommend never go to these idiot's. Go to a professional place worth the money instead of paying someone that is not fully educated on how to handle a dog. read more

My pup, Tip, and I are really enjoying our training sessions! Instructor Maryann is knowledgeable, patient, and pleasant to be around. Tip came into my life with some special needs. The things we're learning in class are going to help me to help him become a good companion. I didn't know what to expect from training offered by PetSmart, but I'm glad I took the chance. Our six week course is nearly finished. I'm looking forward to continuing my puppy's education by advancing to the next level. The program is a real bargain for the price. read more

PetSmart - Pet Stores Near Me - Yuba City, California

I've taken my Yorkie here a few times and they were decent, but after our last appointment I'm never taking him back again. They had him for over 4 hours and I didn't get a call, which is weird because he never takes that long. I tried calling and no one answered so I went in and they were so rude! They kept saying they called and some guy answered, obviously the wrong number. They had my correct number so the lady must have dialed it wrong multiple times. She was getting upset with me for not answering! But the worst part was his haircut. I specifically asked to keep his face fluffy and she cut his face hair all off and it was so crooked. He looked awful for weeks. I didn't even bother complaining because she was already being so rude and unreasonable. Also, she didn't trim his nails at all but I was charged for it. Worst dog grooming experience we've ever had. read more

They sold me a beardie and all the stuff for her but had me buy the wrong lights and now she's very very sick so be careful read more

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My wife and I paid upfront for training classes for 2 dogs. The trainer quit after one session. We were not notified until 15 minutes before class. I literally had my dog in the carrier when I was told. I was told that a refund was not possible, because the class weren't being canceled, just rescheduled. This was 2 months ago, I know that classes have resumed, and no one has contacted me. When my wife and I have called the store, they have blown us off and said that someone would call us. So long story short: they have collected over $600 from us for services they've never rendered. I will happily change this rating if and when PetSmart addresses my problem. read more

A huge shout out to MaryAnn the dog trainer. She was amazing in the pet training class my puppy benefited from it we will be taking the intermittent class soon. One thing about these classes is the knowledge that MaryAnn has. Plus if you do not go home and practice these techniques then they dont work. read more

This place was amazing. It was clean and the staff is super friendly the manager I believe her name was Celeste was inviting and helpful for knowledge with my pet will return soon thank you read more

This is a 2 part review. The first part is for the customer service. I took my dog in to the Yuba City location on Colusa Ave. on 2/17/2023 to get her hair and nails trimmed and to get her a bath. When I got there I was told that it would take 2-3 hours, which it did. And that they would call me when my dogs appointment was over. 3 hours later and no phone call from them to let me know that she was done. So I went to check on her, AND THE SALON WAS DARK. I had to ask one of the floor associates if my dog was done. So we all went back to the salon area to see and NOBODY WAS THERE!! I overheard the floor associate tell the person that she was training that 'Sometimes the groomers leave early.' WHAT?! So we enter the salon to get my dog WHICH WAS STILL WET so we could go home. That's the 3 star portion of my review. 5 stars for Megan for talking with me about the services and how gentle she was with my dog. I've written about it before in my Petsmart reviews and I'm gonna say this again, YOU HAVE TO COMMUNICATE WITH YOUR CLIENTS!!! Lack of communication means losing business read more

Denmark (my pup) and I are so happy with our grooming appointment. I was very nervous about leaving him since he's never been to a groomers before. But oh my goodness did he love Whitney. When we stepped into PetSmart he froze and struggled to get to the grooming section. But once he met Whitney he left me without looking back . She was so wonderful with him as well as me. She made him feel comfortable and calm and explained the whole process to me and kindly answered my questions. I felt so relieved that he was being well cared for. I had a happy handsome pup waiting for me when I picked him up. We will definitely be back. Thank you Whitney! read more

Up until recently I had never had an issue taking my dogs, I have 2 pitbulls, to PetSmart's grooming salon. Unfortunately this has changed over the last few months. I take then in about every 4 weeks for a Pawdicure (nail clipping, grinding, and an ear cleaning). The last time I went in there was a new employee who took care of my dogs. She forgot to do one of the paws on one of my dogs and a few nails on my other dog. She also didn't clean their ears. No big deal. I took them back in and she said she had done them already and disappeared to the back. Another associate finished the job. Today my husband took my dogs in again for the same thing. When he walked in the same associate didn't even acknowledge him yet when a different customer came in (her dog was a pit/lab mix) she greeted her promptly and took her dog back right away. However, once she figured out it was part pit she muzzled the dog. There were no signs of aggression and when the customer asked if it was normal procedure the employee said she no. The employee disappeared to the back after leaving the dog hooked on the table. My husband waited a few more minutes and then left. I don't know if it's the breed of dog or some other reason but I believe if you're going to work in a pet store, taking care of people's pets, you should do it. We will still shop at petsmart but you couldn't pay me to visit the grooming salon again. read more

I can't comment on the groomers here because I've never taken my pet here to be groomed but the store itself is excellent. They have a hugh selection of products and the few times I've visited the employees were helpful and polite. My cat has some joint issues and I was looking for a particular supplement. Not only did they have it, they had a ton of different brands and options. I'm afraid I can't recall who helped me but she was friendly and willing to answer my questions. The only reason I didn't give this location 5 stars is because it's a little on the pricey side and (by no fault of theirs) I hate stores where people can bring their pets to shop. I love animals just as much as the next person but trying to shop while someones pitbull is glaring at me is a little scary. I will definitely be back. read more

I'm a usual customer, and I decided to rent a shampoo machine and I cleaned it sparkly clean so I could get my deposit back, and I'm assuming since I come in and buy stuff all the time she thought 30 bucks wouldn't be much so if you wanna go shopping at a store that will try and get every penny out of you pet smart is your store ! read more

I've been in here a few times to get my dog's nails trimmed or get him a "pawdicure" for 19 bucks which consist of a nail trim, grinding, and ear cleaning. The first time I took him in the girl was very polite and handled him very well ,but his nails still seemed long. I brought my dog in another time and the girl was rude and seemed like she hated working with animals. My dog needs a lot of comforting and she gave him 0. The store is great and all the employees are helpful but I don't think i'll be going back to the groomers again. I just go to my vet to get my dog's nails trimmed. read more

This review is for the store only, not grooming or training classes. I am not from this area, my bf and I were out here picking up our new puppy Olive from Happy Paws Rescue and we needed a whole bunch of new stuff for him so we stopped here on a Sunday afternoon. Very friendly staff and clean store! Especially compared to other Petsmart locations I've been to. We perused the aisles and got all the puppy basics (puppy pads, house training sprays, collar/leash, chew toys, treats, puppy food, you name it) and the cashier mentioned the puppy package they have which basically gave us a discount on everything we bought. The package is $20 but that day it paid for itself and then some. Awesome since we were gonna spend the $ anyway, it was a great way to save. We had some questions and all the staff we encountered were friendly and helpful. There was a puppy class being held and we were able to eavesdrop from a nearby aisle and even get some helpful tips :) read more

I took all 3 of my fur babies to get groomed by Cienna. She did an amazing job. They have 3 new customers. Very friendly and helpful. read more

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They do an absolutely amazing job on pet training classes. We learned so much about training as well as our puppy. Don't be fooled this course trains the owners as much as it does the puppy. We learned the best ways to get our puppy on the right track and he's doing great. Highly recommend at least the 6 week course but you can save money by doing the course bundles. Also what I really liked about this course was that I missed a week because I got sick and they called to schedule a make up so that our puppy didn't fall behind schedule. All around highly recommended nothing bad to say about the training here. read more

I really enjoy shopping at this store, just wish my dog was chill enough to take him inside with me. The store is clean, isles are big. Staff is friendly and knowledgeable. I have never had a bad experience at this store. Prices are 'ok' sometimes things, I feel are, are over priced, though you can get good deals. I don't buy my dog food here because I prefer more premium, all natural, no filler dog food which they do not carry. But I like buying treats and finding toys for my puppy-duppy. read more

They officially lost my business. I will no longer go here. I will go a little further to go to Petco. I want to buy a goldfish they denied me a goldfish because I didn't have a filter on my system. Instead of trying to help me or offer to find one that would fit my needs they just denied me a goldfish. What kind of business is this? I want a goldfish, if it needs a filter, then offer to look one for me. don't just tell me 'no i'm not going to sell it to you'. Upsell. How frustrating it is to be told that I was doing something wrong. If I ever walk in there again, I will lie my ass because it's none of your f____ing business what I have and what I don't have. Are you going to visit my home to make sure I'm not lying next time? This is BS. It's not a f____king dog or a cat, it's a goldfish. read more

This has been a wonderful experience.. my boys and puppies come home home and practice their new skills after each class. Every one has learned so much read more