I will post what I sent to them. What a mess! They charged me for service work that they screwed up and never even sent me a bill, just a collection notice! I have never written a bad review for anyone, but they certainly deserve it. Be wary of using GRAPIDS for any work at your house.
This bill, and your subsequent COLLECTIONS LETTER, are both fraudulent. You were correcting YOUR mistake. You had my wife sign something while I was not there after it was agreed that you service your errors at no charge, and now you are charging me for it. You NEVER SENT ME A BILL, by mail or email. Just a phone call demanding payment two months after the work followed by a collection notice. I was harassed upon our initial opening this year demanding payment, when you found that the error was on your side, you entered my address wrong. Each person that I spoke to in your company office was rude. I asked Mel that you have your manager call me to discuss, instead you sent a cowardly collection notice. I am paying the balance, and this will be the last year I ever use your company for anything. I will be posting reviews of your companies performance on the internet. When you come back to perform the shutdown I will make plans to stand by your technician the entire time to make sure they don't screw anything up or intentionally sabotage my system. The only positive thing I will post is that the 2nd technician you sent, Joaquin Potro, was professional and did a good job, unlike the 1st technician Tyler, who did a poor job that you later charged me for. I work in sales\service, and I would never treat my clients this way. You now have one less to worry about.
Shame on you. read more