Very helpful and prompt service by Gabriel He made…read moreadjustments as were needed so appropriate areas were covered in our spring startup

Miguel at the Grand Rapids location was very nice, respectful and friendly. He opened out water…read moreline and tested all the sprinklers and provided tips on what to do in case the sprinkler heads start to lean. You need more workers like Miguel on your team.

I recently started using them for my sprinkler service. They closed my system last year and this…read moresummer we had them replace some sprinkler heads, and adjust some others to make accommodations for a new yard shed we had delivered. They worked quickly and did a great job.

This company came highly recommended - and when they originally sent someone out, they seemed…read morereally good. However, after scheduling our needed repair and not having them show up for a scheduled appointment - and then being told they forgot to translate the correct information for scheduling which is why they didn't show up (although I only found this out after I called them to see where they were), I was promised three separate times to have this repair rescheduled ASAP. When, after waiting 2 more weeks, and not being called back as promised, I was told I would have to wait until the end of July to have my work done! I guess you can run a business this way if you have so many repairs scheduled that losing some here and there due to horrible customer service simply just doesn't matter.

The second time I had an issue, David came out and he fixed the issue I had in about 15 minutes. It…read morewould have taken me half a day to fix lol . So well worth the money and value for his service. They offer a cash discount (just no service charge on CC)

Last time they were scheduled to come out they had to reschedule THREE times before their service…read moreteam could come out (claimed vehicle issues etc) and work on the irrigation. It was overlooked because they gave a $10 discount. About a month later another appointment was made for them to come out for other irrigation issues and Lily had scheduled it. It was documented on the calendar and in phone. The day of the appointment it rained and their tech was a NO SHOW. There was no text, call or email from them to notify of any changes. When Lily was called about their no-show she repeatedly DENIED ever SCHEDULING this appointment and refused to apologize besides. This is a HORRIBLY RUDE AND INSULTNG COMPANY. Apparently they think their customers are stupid? Will not be doing business with them again and would not recommend.

Eric is fantastic. Before a pool installation in my backyard I needed to find the sprinkler lines…read moreto ensure these would not cause any flooding or damage to the pool. I called other companies in the area in advance to schedule the work but nobody was able to fit me in. The contractors the. moved up our project a couple weeks which was exciting...but now i was pressed to find someone in short notice. I found Van Kal's listing via google, and called on the Friday before the scheduled Dig on The coming Monday. Eric (owner) answered and said he would be over first thing Monday morning to assess the situation, just three days later! No foss. Monday morning at 6:45 he was in my driveway and assessed the situation. I remember him saying - "It's going to look scary with pipes sticking up all over but I'll take care of everything!" With the cement scheduled to be poured this week, Eric was back today and he did what he promised. He reviewed each line, opened each to assess any concerns, traced the wires to identify the valves to isolate, closed off the impacted lines, corrected some additional issues and fixed some damaged heads. We all know the type of people that we want to do work around our homes. Those that plan to do the right thing and then make sure it's done the right way. Eric is the independent business owner who has this work ethic and it shows from the moment you speak with him until the job is completed. And he isn't going to soak you with a huge bill either. Pun intended! Just had to do it I will absolutely have Van Kal Back for any new work. Thank you.

I called to see if they would be interested in reviewing and providing a drainage solution for…read morestanding water. This was my first time reaching out to them and the person I spoke to was very rude! He didn't say hi or identify himself when he picked up. He seemed irritated by my call when he picked up. Is this how they normally great new customers!? I asked if I had the right number and he confirmed. He then asked who I was and I told him I was a customer looking to get a quote for a drainage problem on my property. I then told him that based on the way he handled the call that I would be looking to get the quote from someone else. He then said "Maybe you should do that bro" and hung up on me. I'll never call them again!!

No showed our appointment twice without notice. Terrible communication throughout…read more Luckily, Christian Brothers landscaping was able to pencil me in on short notice.

I've never provided a review, but felt compelled to highlight the positive experiences I've had…read morewith Flowpoint Irrigation. They have offer exceptional service, are hard working and thorough. The team is incredibly responsive and focused on doing things the right way. Took the time to ask the right questions and understand my needs. As a result, they were able to modify my plans, for the better. I've switched all my sprinkler needs to Flowpoint and would recommend them to anyone.

I will post what I sent to them. What a mess! They charged me for service work that they screwed up…read moreand never even sent me a bill, just a collection notice! I have never written a bad review for anyone, but they certainly deserve it. Be wary of using GRAPIDS for any work at your house. This bill, and your subsequent COLLECTIONS LETTER, are both fraudulent. You were correcting YOUR mistake. You had my wife sign something while I was not there after it was agreed that you service your errors at no charge, and now you are charging me for it. You NEVER SENT ME A BILL, by mail or email. Just a phone call demanding payment two months after the work followed by a collection notice. I was harassed upon our initial opening this year demanding payment, when you found that the error was on your side, you entered my address wrong. Each person that I spoke to in your company office was rude. I asked Mel that you have your manager call me to discuss, instead you sent a cowardly collection notice. I am paying the balance, and this will be the last year I ever use your company for anything. I will be posting reviews of your companies performance on the internet. When you come back to perform the shutdown I will make plans to stand by your technician the entire time to make sure they don't screw anything up or intentionally sabotage my system. The only positive thing I will post is that the 2nd technician you sent, Joaquin Potro, was professional and did a good job, unlike the 1st technician Tyler, who did a poor job that you later charged me for. I work in sales\service, and I would never treat my clients this way. You now have one less to worry about. Shame on you.

Closed my lake system fall 2015- broke my suction line and didn't tell me- appt to open system…read morethis spring- won't fix my line- but did offer to replace if for $500- now won't even return my calls