I had a MacBook Air (2018) that I tried to "wipe clean" over many frustrating hours. I had spent maybe two weeks off and on failing at making this computer work and I was screaming about "disks" and "operating systems" before finally caving and asking Apple for help. I could not bring myself to go to the dreaded Apple store, but then I saw that Graphite would take my service issue and thought I would try it! I wish I had just gone here weeks ago they made it so easy. I arrived at 2:20 per my scheduled appointment and my computer was ready within 2 hours. They guaranteed next day, but got it done in 2 HOURS!!! I am over the moon that all my frustration would be solved by $50 and the expertise of Brodie and Isaiah at Graphite -- thank you so much! read more

Every time I go to Graphite, they fix my issue quickly and easily. They're great people.

The speaker on my Iphone XS Max had quit working so I decided to get it replaced. They then broke the screen and tell me that I need to pay for the screen which they broke. The phone was in working condition when I brought it in, now it's my problem. Definitely was not treated fairly, they have no care or consideration for there customers at all. I asked them so what are we gona do and they don't wanna make it right at all. Expect me to pay for there mess up. I won't EVER be back. Catch me at the REAL Apple store. read more

Graphite - Apple Premier Partner - What my phone looked like after I left it in their hands. My screen had zero problems beforehand. - IT Services & Computer Repair Near Me - Madison, Wisconsin

I visited Graphite after getting told by the Apple Store after a quick diagnostic that my computer needed a new screen that would cost $600. Graphite staff offered to open it up and check for loose cables or other mechanical problems for an $80 fee. I ended up buying a new machine, as the Apple Store was correct and my computer was old enough that a $600 repair was just not worth it. The staff at Graphite were helpful in helping me choose a new machine, also, accommodating and patient during my time of stress. Communication was a bit sparse but all in all a positive experience! read more

Tried to support a local Apple reseller instead of going to the Apple owned store. They refused to sell me any products unless I "have a customer card in the system" that has my name, email and phone number. An employee checked with someone in the back and refused the sale. Not exactly sure how this aligns with Apple's values around privacy. Extremely frustrating. Apologies for being a pain, but providing personal customer information should not be a requirement to buy a few routers. read more

So hard to give this review. They do a great job at fixing computers but lack business integrity. Received the $5 off coupon shown as a thank you for completing their survey after the last time my computer was repaired. Wanted to buy a $9 item. I was told that their profit margin was not high enough for them to honor their coupon. Hmmmm. $5 off of a $5 purchase. Was that really worth losing a customer? As a side note, I often "lose money" on promotions and coupons I offer with my business. That is part of the cost of doing business. In the end, the benefits of making my customer happy and knowing that I am operating with honesty and integrity far outweigh the cost of that one coupon. read more

Graphite - Apple Premier Partner - Coupon they won't honor - IT Services & Computer Repair Near Me - Madison, Wisconsin

Great experience with Early who stayed an hour past close to make sure everything was good with my new iPhone and MacBook. He is a very genuinely nice person who is eager to help. read more

I contacted Graphite to wipe my old Apple computer and extract my old data. They had my computer For just a couple days and we're able to move all the data from the hard drive of my old computer to a portable hard drive. They also wiped the hard drive on my old computer and reinstalled the operating system. I am so happy to hAve gotten the files and pictures from my old computer. As an added bonus, my old computer is running great with the new OS. A BIG THANKYOU to Graphite for all of their work on this project. I highly recommend Graphite for your computer service needs. read more

I think that Graphite is amazing. It is nice to have a Mac shop that as a computer consultant I can trust. If someone says they have been to Graphite and Graphite says X, X is true. They are always willing to be square with me, even when they break my heart or my client's heart. Recently, they repaired my stepmother's external hard drive by doing very deep detail work that I don't think too many other shops would do. They have gone out of their way and above and beyond at least 2 additional times on my own machines swapping in RAM, making hypothesis, and being great to work with. read more

I needed two cables for my iPhone and decided I'd give the local shop my business, rather than going to the Apple store at West Towne. Two months later one cable stopped working. When I bought the cables I asked about a warranty, since $20 is a lot to pay for a cable, and they said it had a one year warranty. So I went back to Graphite and said I wanted to get a new cable under the warranty. The sales guy looked at the cable and said "Hmm, I don't think you can exchange it because it looks like water damage." Water damage?! On a cable? He then went to the back room to "talk to the technician" and came back to tell me the technician said no. I got a little irate. $20 for a cable that fails after two months, and the excuse is "water damage"?? The sales person then said "See, there's a black mark here on the lightning end," and I said, "Yeah, it looks like a short, which is why I'm asking to exchange it." What's the point of a warranty if it doesn't cover normal use -- I don't abuse my cables, and I had no idea what the concept of water damage even meant. I then went to the Apple store and they exchanged the cable under my phone warranty. (I'm not sure what would have happened if the phone hadn't been under warranty.) I did a little online research afterwards and discovered that the cables have the following serious design flaw, which some people call "water damage": If the cable is plugged into a power source, and the lightning end touches a conductive surface -- like some damp on the floor or your car or your porch floor, or just sweaty fingers -- a current crosses the little gold contacts, which may result in one of the contacts popping off or cracking. It's hard to see, but the tiny connectors are usually shiny gold, and a bad connector will be dark. Apple should print a large warning label on the packaging saying "always disconnect this cable from a power source when not charging your iPhone or iPad. Failure to do so may damage the cable." The Graphite people might mention this too, especially when a customer asks about a warranty. So why the two star rating? First, I was very frustrated by the whole mysterious water damage "explanation." If they had explained, I would still have asked for an exchange, but at least it would have made sense. The Graphite people may know what they mean by "water damage," but a typical customer like me has no idea. Secondly, they should have been trying to help solve my problem, rather than coming up with reasons it wasn't their problem. For example, they might have said "This may fall under your iPhone warranty" or "Yeah, it's irritating that these fail, but I think the Apple Store can help" or "We're sorry your expensive cable failed after only two months, here's a new one." If I have this problem with a $20 accessory, what would happen if I'd bought my MacBook there, and it needed work? Would they take a "can't do" attitude then too? read more

I contacted Graphite after losing a lot of data and after a bad experience with another computer repair place. The owner, Tom M. replied with good advice on maximizing the chance of recovery. I was a computer programmer for 25 years and appreciated his advice. If you lose a lot of data, do not try to fix it yourself. Each piece of software will change things in the storage device that then makes it harder to restore. If you are using windows, you might want to read this: https://windowsreport.com/my-files-folders-disappeared-windows-10/ Recommend highly read more

I've been using Graphite as my personal IT department for only a couple of weeks, but I couldn't be happier.

The team at Graphite are so knowledgeable and willing to help. I had an iPhone 6 Plus that was on the fritz. Thankfully I had Apple Care Plus. I walked in and within 24-hours had a new phone in my hand. No wait time, great salespeople and willing to go the extra mile. If you're looking for a great team willing to help, then Graphite is the right choice. read more

My wife and I work from home so when one of our computers goes down, it's a serious issue for us. Phil and the whole team at graphite were able to get our machine fixed in just three days AND set us up with a loaner in the meantime with our previous computer cloned onto it. We didn't miss a step. THANKS Graphite! Very knowledgeable, excellent service, highly recommended! read more

Dropped off my laptop to get fixed after the screen burnt out. They fixed it within 5 days, longer then they told me. Then the screen stopped working again just a few days after that. I brought it in again and they said it was because they used a refurbished screen before. (Something I wasn't aware of, it was all apple care.) It has been nearly a week and they still haven't gotten back to me. I would NOT recommend this place for computer fixes, stick with the apple store. read more

I've had great experiences working with Graphite. They have given me honest and valuable advice and opinions. Sometimes they have to give bad news, but they've always given reasonable options. Those options don't always benefit their business. They keep the customer's needs in mind. read more

After multiple shops told me they would be unable to even look at my computer for 3 days and were going to charge a minimum of $80 just to evaluate the computer, Jake was able to transfer the powerpoint I needed immediately and fix my computer within an hour for $60 total, including the replacement part. It was incredibly easy to work with him and I am so grateful for his help. I would highly recommend Graphite if you have any issues with your Apple computer. read more

I bought an aftermarket battery for my "vintage" Mac book pro at graphite west. They sold me the battery they stock for that model. I told them with my schedule and COVID I would rather install myself. 48 hours later and the battery didn't hold a charge. I contacted graphite west and they told me they wouldn't exchange it and I would have to contact the manufacturer. If that is the service you want, I would just go to amazon and pay half. read more

When my husband and I decided to make our first Apple purchase we didn't look any where else but Graphite. First I love that is a local store, and I love supporting small non-corporate businesses. Second Graphite doesn't give me and anxiety attack like the Apple store in the mall. That place is crazy busy all the time. It's hot, smelly, insanely bright, loud, and usually swarming with teenagers who just come in to mess around on the IPads and show off their saggy pants. You pretty much have to wait in line just to talk to someone. And sometimes you even have to wait in line just to see, touch, and try out their products. Graphite is nothing like that. The store is calm and inviting. It is designed in a way that makes sense. Everything is displayed really well, and trying out a product is fun instead of stressful. Then of course there is the Graphite team. They are friendly and always available and willing to help, answer questions, and make great suggestions. Everyone there is super knowledgeable about everything that is Apple. I am a Graphite lifer, and never will I go any where else for an Apple purchase or repair. read more

Have worked with both Nate and Sam, both on buying new products and servicing existing products. Absolutely amazing customer service and very knowledgeable. Life savers when tech issues arise! read more

Fantastic customer service! They have set my elderly mom up on her new Mac and have serviced it since then. She raves about how easy they make the process and for that I am super grateful. read more

So easy and helpful!!! I am not great with computers and they are so patient and kind. I've never experienced a wait or a long line and will never use the Apple Store again. read more

Paul Stokes and his team of Graphite specialists are great at helping you find the right Mac for your needs.

Very good service! I went there for a repair on my mac. The whole diagnostic process was very quick. All the questions I asked were explained thoroughly. They also cleaned my mac. read more

These guys are fantastic! I have a big video project due right before the year ends and, of course, my late 2011 Macbook started crashing when I needed it most. Graphite rocks. They quoted me 3-5 days, but had it all figured out and had me back up and running the very next day! Price was very reasonable (when considering I didn't have to buy a new Mac!). And just 3 weeks earlier, their East Side location was able to help me get a new logic board replaced by Apple for Free! (Evidently there was an extended service agreement that my model qualified for and they noticed that and helped make it happen). Bottom line, these guys are WAY more pleasant to work with than standing in line waiting for the "Genius" bar. Thank you, Graphite! read more

Super knowledgeable, professional, & very helpful with making themselves available for any questions. Kind of like a smooth jazz version of an Apple Store. Has all the expertise you'd expect, without any of the busy chaos. My laptop was in & out within a day &, in the unfortunate case I have another tech issue, I will definitely return! read more

I have always had top notch service and great customer service at Graphite. This place is 100% better than the Apple Store at Hilldale. Thanks Graphite for being awesome! read more

A friend recommended the Graphite store in Shorewood Hills, WI; specifically, he mentioned the advantage of shorter waiting lines than the Apple bar. True. Just as knowledgeable crew, personal service, one-on-one top-notch attention to specific needs. Both times I have stopped in I've been first in line and received immediate attention with exact resolution of the problem. Thank you. read more

Graphite is awesome. I had a major water-laptop computer disaster a week before my med school exams and the staff at Graphite could not have been more empathetic and helpful (special thanks to Jordan Wheelock for staying late to help me!). I will absolutely use them for all of my computer-related issues from now on, and if I ever leave Madison, I may fly back just to have them fix my stuff. Thank you guys! read more

I couldn't be happier with this awesome place!!! I've got this relic of a computer which I love and refuse to let go (a 2009 MacBook Pro with 17" screen). I've worked around a bad battery and trackpad for years, and had a few screws rattling around inside from when I clumsily replaced the hard drive myself, but everything else seemed perfect. Then, after a long bumpy drive in the mountains, my computer, "grandpa", refused to boot up. When I ran disk utility, it told me my "hard drive could not be mounted". Great... especially as it WAS the backup for about 15 years' worth of photos and work files, which I had idiotically not saved anywhere else! So I brought it in to Graphite, figuring they would tell me my data was unrecoverable and that the machine was not worth fixing. Instead, they called me later that day to report that they had recovered 95% of my data! But that the hard drive and hard drive cable and battery needed replacing, and gave me a cost estimate. The next day, they called again: they said that the battery was more expensive than they quoted, and that I also needed a new trackpad, at which point costs were higher than they would advise spending on such an old machine (which I thought was very nice of them!). So, I asked if they could replace just the hard drive and its connecting cable, and move over the data they had recovered. They had no problem with this! A day later and for just over $350, I have my beloved computer back home, and it is working beautifully with all my old data intact! I am extremely impressed!! I was already impressed the first day I brought it in: Apple themselves would have of course refused to even take a look (since I had messed around with the hard drive myself, and since they do not recover data or do repairs). And anytime I've spoken to people at the Genius Bar or the IT folks at work, it's been my very strong impression that they know far less than I do (which is very little). But the Graphite people came off immediately as friendly and very knowledgeable, and now they have sent me home with a perfect computer at a very reasonable cost. Thanks Graphite! read more

Graphite delivers extremely helpful customer service. They were quick, attentive, and informative in layman's terms. Matt took the time to explain the best case scenario for my situation without trying to up-sell me. I dropped my computer off on a Friday and picked it up on Monday morning with a different price on my final bill than what was initially outlined. When I questioned the breakdown, they were quick to fix the issue. With that said, I'd make sure to review the cost of service and double-check the cost of parts before committing to any repair. Everything is working great so far, so thank you! read more

I purchased my Mac Book Air from Graphite. I love the new machine. I received knowledgeable and "above and beyond" assistance from Bob, who set up my e-mail accounts and troubleshooted problems with my internet provider. I will recommend sales and service from this business to all of my friends and colleagues who use Macs. read more

To say these guys rock, isn't saying enough. They have been my Apple consultant for a few years, and year after year whenever I have a question or a need they are johnny-on-the-spot. Their customer service can be exceeded by none other. They are so customer oriented that it makes me feel I should do something (more than just write a review) to pay them back. read more

I am very, very disappointed in the service from Graphite. I decided to take my Macbook in for some trouble-shooting and repairs. I found Graphite on-line and read the reviews and thought I would support a small, independent business. I was told the logic board was bad and should not pay the costly amount to fix it. They said I could bring in my external hard drive to transfer my data which I agreed to do and paid for. My son stopped to pick it up and only was given the hard drive, not my computer. When I called the next Monday, they said it was going to be recycled, which I never agreed to. I said I wanted it back the way I brought it in. I was given my Macbook back under the guise of it being totally dead. When I got home I turned it on and reloaded the operating system and it worked fine. They had put in a new hard drive, a different battery and did not tell me. I had to call numerous times and received many excuses and sometimes they were nice and apologetic, other times they were very rude. I then talked to one of the on-line Apple service supervisors who got involved. If Graphite says your computer can't be fixed or needs lots of costly repairs, I highly recommend getting a second opinion and do not let them recycle it. As one Apple tech said, "The resale value of a Macbook is high." I am really glad I got it back and it is working, but I do not feel Bob, the owner was honest with me at all. I was actually at the store for over an hour the first time I took it in while he was working on it. I have cut ties with them and will be getting a new battery directly from Apple which will be installed at an Apple store in Minnesota when I get back. If Graphite has recycled your computer, I suggest you call the Apple customer service and let them know. 877-386-0879 Ext. 0877. To follow up on your response, the fact that Apple Management had to get involved to resolve this situation should make it obvious that you were dishonest. It was not two months and I called and told you I was coming to pick up my Mac. Again, very dishonest. read more