I am writing to formally report ongoing and unacceptable customer service at the FedEx location in…read moreChico. During my most recent visit, multiple employees were standing around talking among themselves while several customers were clearly struggling to use the self-service machines. When customers asked for help, staff were dismissive, reluctant, and appeared annoyed at being interrupted. Assistance, when given, felt forced and minimal. Some customers were left confused and unsupported despite employees being readily available. This is not an isolated incident. I have observed this same behavior on multiple occasions at this location. The consistent lack of professionalism, urgency, and basic customer care reflects poorly on FedEx and suggests a management issue that needs immediate attention. Customers should not feel ignored or burdensome when seeking help, especially in a service-based business. I strongly urge FedEx to address employee accountability and retraining at this location. This experience was disappointing and unacceptable. Sincerely, Anna

Every time I come into this store I have problems with the machines. I was making packets for my…read moreclass 15 pages each double sided. I did one packet double sided and went to do a second packet. I never changed the settings and the machine made the packet one sided and charging me the same as the first packet. I asked the assistant manager for a refund. He said no. I went up to the counter and asked for the manager. The assistant manager said there was no manager on the weekend. I said I still wanted the refund because I did not change the settings. He said he would give it to me but said I had to leave the store because I was lying about the machine. I left. There is always problems with this store and the staff are rude.

My favorite place to come mail off letters, packages, etc…read more There is hardly ever a line, unlike at the post office, and I'm in and out in minutes. The prices here can be a little higher, but if you have everything already packed up, or even a pre-purchased label, you won't have to worry about any of that. It's always clean inside, staff is quick to get the line moving and to make things as easy as possible for you. Parking is also extremely convenient here, unlike at the post office.

Very efficient upon every visit. Whether you are just dropping off…read more packages or need packaging, they are there yo help. Very pleasant staff also. A+++

Quality service, good people, great extra fun merchandise for quick gift giving purposes.read more

It is sad to think that a business as supposedly reputable and long-standing as UPS would be…read morerepresented locally by a store like this. I have and continue to always appreciate the employees. The employees are the only reason I am giving 2 stars. But, sadly the condition of the store and the owners values and poor overall attitude leave a lot to be desired. Sadly, it is now one of the very last places I choose to go if I need to ship anything. They closed one store, which left many in that area without a local store and the one on Skyway is not convenient for everyone. But, I will always go there before this store because at least they seem to care about their store, and their customers. Keep it up Skyway. And, take a note Mangrove.

So I have dealt with theses folks on 2 prior projects and the middle of a 3rd(they have sample of…read moremedia coming for me to choose from for some outdoor signs). Very nice, very accommodating, and on my menu board they were 1/2 the quote of a mangrove based outfit that wanted $85 just to show up and have a discussion so they quoted me a crazy price over the phone. They may be a "small" shop, but hats off to these honest folks. Being a small biz as well I LOVE this kind of service....The guys!!!

I've been using them for years. Always prompt courteous service at a reasonable price. And easy…read moreparking to boot.

My experiences at Staples in Chico have unfortunately been more frustrating than positive. I've…read morecome in several times to process Amazon returns, and about 90% of those visits have felt unwelcoming. Most staff members have come across as impolite, and often there's little to no eye contact or basic acknowledgment of the customer. Customer service really sets the tone for a business, especially when handling quick service tasks like returns. There's definitely significant room for improvement in how customers are greeted and assisted. I genuinely hope management takes this as constructive feedback and works toward creating a friendlier, more attentive environment. I wish them well and hope to see positive changes in the future.

I was kicked out of this Chico staple store by one of the managers for not addressing a male…read moreemployee as a "HER". He was clearly a man and so I referred to him as sir trying to get assistance. I was yelled at in my face it's a her. It's a her !!!! I said I'm sorry, but he's clearly a man and so I addressed him as sir. She continued to yell at me. It's a her it's a her and ordered me to get out of the store and never to return . I didn't get her name, but she was white and had one of those nose/lip piercings. Corporate and my attorney is now involved for Harassing and publicly humiliating me. You chose the wrong customer to insult !

My girlfriend and I frequent this store quite often, we're always greeted with a warm smile and a…read morefriendly face, and well made products. One of chico's finest

I've been a fan of Wild Ink Press on Instagram for a while and had it saved as a place to visit if…read moreI was in the area. I had the opportunity to finally pop in and see their store this weekend. It's in downtown Chico, lots of street parking, and a parking lot right next door also. Beautiful tree lined street, gorgeous building. This is where they do all their printing and there are several beautiful printing presses. I love that vibe. The store carries all of their card designs and some other knick knacks and gift items. A good place to find a unique gift and a gorgeous card. I am particularly fond of their card designs that look like tile. I enjoyed a nice visit with the employee working that day. It's a beautiful space!! Can't wait to come back.

I came here because I needed a 60 page color packet printed out before my 2 o clock class. I came…read morein at about 1:45 and was out of there with the opera by 1:50. The staff is very friendly and super fast. Definitely would recommend this to anybody who needs a reliable place to print something out.

Every time I use these guys they have been extremely attentive to detail and are asking the right…read morequestions to ensure that we end up with exactly what I need. And the prices are amazing. Great job Mike And crew!

They will not ever give you your. AI files so if you want to change designers you will have to…read morestart from scratch. From the owner; Our policy is, the deliverable for this project is a print-ready PDF. This format provides everything needed for high-quality printing and use in its intended purpose, while also ensuring consistent results. Native files (InDesign) contain the source components and setup used to create the final deliverable. These files are considered proprietary because they include unique design elements, fonts, and effects that are customized and often reusable in other projects. As such, retaining these files is an industry standard, as they are part of the designer's toolkit and intellectual property. Our goal is to provide you with a high-quality, ready-to-use product that fits your needs. Should any future adjustments or updates be needed, we're here to help and can work with you to keep everything consistent and professional. We have been consistently responsive to the changes requested on the artwork, and as a result, we've adapted quickly to each adjustment. Edits were not made in a timely fashion designers milk the clock to increase the cost of your project. Poor communication and designer comprehension. Very disappointing.

Absolutely the greatest customer service by far. I had to work with several different print shops…read morein searching for quotes and possible print jobs. When I met the staff at CC, it was professional, pleasant, and overall a great experience. I loved working with Sonya, and all of the others who helped along the way. Prompt turn around time, you get exactly what you ordered, and the quality is fantastic for the print cost. I will most definitely use this business again, and I love supporting local business. Move over Staples! Your customer service has nothing compared to Creative Composition :)

I walked in for a routine print job that was relatively small. While there, I saw this amazing…read moredeal for a 20"x20" stand with both placards included. I bought three stands for advertising and the graphics came out beautifully. The team at Wilson Printing & Signs worked with me on some details to make sure I got the best product for the best price. I felt welcome and valued as a customer throughout the order, design, and closing stages. I have found my businesses' new printing partner!

I had a great experience working with Lindsay at Wilson Printing on programs for my father's…read morefuneral. She was knowledgeable and patient, and was able to turnaround the work quickly so I had the most time to make changes and be ready the day before the service. I could not have been more pleased with the outcome of the product and the quality was a great value. I would highly recommend for printing.

LRT Graphics is absolutely incredible. Our business has utilized their services for logo design,…read moreseo improvements, blog creation, business cards, and today they're assisting us with the creation of an upcoming presentation. LRT Graphics team is highly talented and we look forward to working with them again in the future. Absolutely as good as it gets.

I requested an in-person quote on the chrome delete of 6 window trim pieces on a new Honda Accord…read moresedan a few months ago. The employee -- who I was told is the one who provides pricing on this type of service -- met me in front, inspected my car, and stated it would be $300 and that I would simply need to wash the car before dropping it off. When I returned about 6 weeks later to schedule (I was waking on a backordered windshield replacement), the office manager stated that the other employee was on a phone call and that she would send me an email (I explained fully my previous visit.) Curiously, it was now $400. When I asked for an explanation of the price increase, she stated (over emails) that the other employee had merely provided an estimate. However, he had never stated that it was a ballpark estimate. I question their honesty and integrity after this exchange. I won't ever do business there.