If I could give ZERO Stars I would. Where to begin. With the server, "Patience", ironically enough the problems started with her.
Customers with dietary restrictions asking questions should not be met with eye rolling and combative behavior. If you do not know the answer to a simple question such as "Does the kitchen use CANOLA oil" then you go ask. You do not go in the kitchen a get the manager or cook all riled up. It all went downhill from there. BTW CANOLA oil is the equivalent of motor oil - it is not fit for human consumption. Putting canola oil in a glass bottle on the table and telling people it is olive oil is not only deceptive - it is called fraud.
The water tased like chlorine, when Patience came to refill the glasses she asked where my glass went, I told her nicely it tased like chlorine. She gave a blank stare, then an eye roll, then said "well it comes from the soda machine", well HELLO, that comes from the municipality. It was not any kind of insult to her or anyone at the restaurant, I just don't want to drink it, so why get offended? Again, her ignorance caused her to get offended and act like a child, running to the kitchen and manager complaining about our table.
Since I learned it was canola oil, I asked to have to please have my vegetables either be cooked in butter or steamed cooked clean with nothing, if they could not use butter or olive oil, to just steam them. Butter is not toxic, but canola oil is, my body my choice, no one has any right to tell me what to eat. Good gravy. I was informed that I could not get potatoes because they were all "pre made" and cooked in canola oil so they would give me double veggies. Which I did not ask for. I asked her - do you not have a potato? Can you not just cook the potato separate ? A baked potato? She replied "they are not going to cook a potato just for one person - they are all "pre made"... they do not have time for that.
Then plate came out, with vegetables all shiny cooked in the "olive oil" which is actually canola oil... manager came over with a glass of wine in his hand acting like he was half in the bag yelling at me causing a scene, telling me that *I needed a personal chef and not to go out to eat*. Highly unprofessional. I asked him why the veggies came out with anything on them when I asked them to be cooked in butter only or steamed, not the olive oil as we had already established that it was not olive oil earlier in the escapade, he replied "we can't do that". So I asked, "do you have butter"? He said yes, I said so why not cook them in butter like I asked in the first place?
Steak was bloody when I asked it to be medium... another chapter to the episode, which I skipped because she came out after I placed the order and warned me that the cook said "medium is medium and I better not complain"... It was one issue after another and it all stems from the poor training to the server and her acting childish and taking *everything personally*.
People paying money to eat are entitled to eat what they want, not what you think they should get. This is not a prison cafeteria, you are not doing me a favor. I am doing you the favor by spending my money at your business. Asking for things to be cooked not in poison (canola oil) or asking a steak to be "medium" meaning not bloody, & not over cooked, is not anything to *get offended about*.
Yet the manager had the audacity to then march back over to the table and tell me to never come back again, loudly. He created a scene, not once but twice.
Server also separated the checks... no one asked her to do that. Then they brought a totally different tables check which had alcohol on it and was $186 when our check was $86, it was like an episode from the twilight zone.
I have worked in high end restaurants and dealt with actual real assholes. People who were rude and nasty and it is never acceptable to be combative with a customer, even when they are acting rude. However this one, she was offended from minute one and instigated the entire incident. She should not be working in a customer facing role ever until she learns not to take things personally & learns the ability to not be so easily flustered. She riled up the entire staff and made a scene.
She kept saying she had been off for a while & she only works there.
Disgusting place with very rude staff. I will say the server sent over to bring the corrected check was friendly and seemed to be more professional than this one. BTW "Patience" threw the original check at my mother. Totally worst experience ever in any restaurant I have ever been to.
Do not waste your time, that is unless you like eating canola oil which is highly inflammatory & should not even be allowed to be sold for human consumption. But, then again seems like more and more people are ignorant and do not want to educate themselves about big food, big pharma and the literal poison that is being sold as "food".
ZERO STARS/GARBAGE! read more