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    Grant Car Concepts

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    20 days ago

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    Auto Bay USA

    Auto Bay USA

    (6 reviews)

    My girlfriend and I bought a car from Asael that worked at this dealership. It was a month ago that…read moreshe went there looking for a car. Asael showed her a Fiat and she wanted it. Long story short, she put $1,200.00 down and the payment was supposed to be either $280.00 or $285.00 per month. 2 weeks go by and Asael tells her that she owes money for Taxes and other fees that he forgot to add on. She agrees and asks him to wait until she gets paid, which is every two weeks. He agrees and then gets fired from there. Apparently, he did not tell the dealership, So they come and took the car in the middle of the night. By the way,I'm out of town all this time so cannot do much to help her. It seems that they take advantage when they think is just a woman all by herself. She calls them during the day after they repossess the vehicle and asks them what's going on and then explains to them what had happened and her agreement with Asael. The car had been making a strange noise,Which she had told them about, but they did not try to look at or fix. She spoke to someone that is supposed to be a manager there and was told that she would have to pay at least $1400.00 to get the car back. There is no way that we're going to pay another $1400.00 For a vehicle that is having some type of mechanical issues and for fees that were not disclosed in the beginning. Do you want to know what $540 was for? FOR TOWING THE CAR BACK TO THEIR SHOP WHICH IS ABOUT A MILE AWAY!!! I called a tow truck company and they gave me an estimate of $55 for the same tow. A tow that was not only unnecessary, but really illegal. How you just going to go and take a vehicle without even finding out if we had made our payment or anything like that? Obviously, they are crooks or they would have reimbursed her some of our money. No more than $300, which would have been almost the monthly payment, is really what they should have charged. How are you just going to tow a vehicle without contacting the vehicle owner? These people apparently know nothing about customer service or taking care of people properly. So, for three weeks they basically charged us $1200.00 I'm also considering going to the Better Business Bureau about this. They even tricked her into signing a paper by scaring her and saying that she owed $1400.00. If she signed the paper then they would not go after us for the rest of the money for the vehicle. Are they serious? So, they give her a car that has mechanical issues, refuse to fix or even look at the problem, take the car in the middle of the night without contacting her, tried to charge us an extra $490 for towing the vehicle for about one mile, and then convince her to sign a document to avoid any liability, because they know they are wrong and took advantage of her. There are so many other dealerships out in the Orlando area, go to one of those and stay away from this place.

    I'm looking for a car for my mother and I to share ( hers is ready for the junkyard). This car lot…read moreis pretty good. The lady working there is very kind and pleasant to talk to. She wasn't pushy at all (being a 4' 11" 22 year old woman, I'm used to pushy sales people). She respected that I was passively looking and just wanted an idea for a car. There's a 2006 Sebring that I'm interested in and might test run soon ( fingers crossed!)

    Grant Car Concepts - usedcardealers - Updated May 2026

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