Their customer service is simply horrible. Richard from their Rockville showroom is rude and getting him to return a phone call is pretty much impossible. Their operations department isn't much better. They certainly don't care about making their customers happy. Do yourself a favor and take your money elsewhere. There are plenty of places in the area that do granite, go to one of them. They might be a bit more expensive, but trust me it is worth it. I wish we could do it all over again and not be stuck working with Granite Outlet. I should have taken a hint with their website being "graniteforless.com" - less indeed.
To further illustrate this - once you get your counters, you don't hear a word from them. You'd think that they would want to make sure you were happy with their product, that everything went well, and that the install was fine but they don't. They've got your money at that point so that's all they care about. Granted, at this point it's probably better for Richard's ears that he never call me again, but it would have been a nice outreach gesture to at least ask if we liked what we got.
The end product was fine, albeit not as nicely crafted as counters from other sources. There are some severely rough spots on the underside of the counter lip that should never be there. I just have to cross my fingers that they hold up. If I could take the whole process back and go someplace else, I'd do it in a heartbeat. read more