Here's a clean, factual Yelp-style review written specifically for Granite Hyundai (updated name):
Yelp Review for Granite Hyundai (Somersworth, NH)
I brought my car to Granite Hyundai last Thursday for a state inspection. It failed for front brakes, rear brakes, and tires. Fair enough -- I took the car home, parked it in my garage, repaired everything myself, and brought it back Monday for the re-inspection.
This is where everything went downhill.
Suddenly the re-inspection showed four completely new "failures":
- A bad wiper
- A brake light
- "Low fluids"
- Another minor item
The fluids were not low, and when I questioned it, the service manager admitted these were actually maintenance recommendations, not legitimate inspection failures -- even though they were presented to me as fails. That alone is enough to make anyone uneasy.
I also mentioned a taillight water-intrusion issue I reported months ago. Back then it was brushed off as "normal condensation." Now the water buildup is so bad that it shorted out a light, and suddenly it's a "seal leak" they won't address because my car is 3,000 miles out of warranty (63k miles). The issue was clearly misdiagnosed the first time.
The service manager's attitude didn't help -- he was dismissive, smug, and offered no real explanation beyond "things must have changed between Thursday and Monday." Unless I drove through a meteor field, that doesn't make sense.
Based on this experience and prior issues I've had here, I can't recommend Granite Hyundai for inspections or service. This kind of behavior is exactly why New Hampshire is eliminating state inspections -- too many dealerships using them as a way to generate unnecessary work instead of performing honest evaluations.
Be cautious if you bring your vehicle here. read more