Excellent customer service! They have quality granite for home and kitchen remodeling

My husband and I were looking for materials for our bathroom remodel. Tiles, Vanity, countertops, etc. We came in on 2 different occasions and I can not recommend Granite Expo. On our first trip, it was busy and no one really seemed to want to help. Since it was our first time, we walked around for about 2 hours really trying to narrow down our decisions. Some of the displays are confusing as to what the prices and choices are so it was a little difficult. If you were lucky enough to get a sales person (we were not) then maybe you were able to get more info. We wrote down our choices and left. I came back by myself during the week hoping it was not as crowded so that I could actually get someone to write me a quote. When I walked in the front door, there was a young women sitting at the first station. She looked up and said good morning. I said good morning and then I went to look at the bathroom vanities. I knew I still needed help, so I walked up to her to ask for help. She turned from her computer monitor, looked me in the eye and said "I am busy right now" and went back to work. What? OK, that was rude. When she saw I was still standing there, she looked to the gentleman to her right and said "Oscar, you are too busy to help her as well, correct?" Oscar looked at me and said I can help you in about 10 minutes. I wish I had gotten her name because she was incredibly rude and disrespectful. After a few minutes, Ocsar tried to help me. I could tell he was rushing and really didn't want to help me so I just gave him some of my choices so I could at least get a quote. I think if you are a contractor they treat you better than just a regular person coming in to look and get prices. My contractor was not with me, so maybe if I had brought him it would have been different. For me, customer service is terrible, pricing and choices are confusing if you are just trying to look around and overall this was a bad experience. I would not come back, especially if someone like the young lady talks to customers that way. We wound up going to another bathroom company to ultimately purchase our vanity, cabinets and counter top. read more

Wow! My first time here, and this is one of the best granite stores I've visited. Pretty impressed with what I see. From outside, it didn't seem all that grand (don't seem interesting), but once step inside - very wonderful site! Hence, don't judge something by its exterior! Quite a big warehouse store with many choices to choose from for your kitchen, bath or flooring upgrades/renovations. They even have some ideas for backyard patio/decking. I understand this is one of their 10 locations in Northern CA. Appreciate their complimentary free sample bag, coffee /expresso machine to make your own, and water dispenser to help you stay hydrated while shopping. read more

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Unfortunately I cannot recommend this place as we recently purchased a vanity with a top and backsplash and have been waiting months for the backsplash to get cut. Evidently their cutting machine is broken and they have no sense of urgency to get it fixed. Even though they got our quartz top from another Granite Expo, they were unable to have them cut it because it has to be done at the store where we purchased it. Huh? This is so unbelievable frustrating. Worst customer service. When we call they just say it's not fixed yet and we don't have any idea when it will be fixed. So our backsplash is just sitting in their warehouse, paid for, even the cutting is paid for and they just don't give a rats ass. It's sad because their products are great quality and we've purchases a lot their in the past. Trying to put our house on the market and this is holding us up! read more

Granite Expo - Vanity without backsplash - Kitchen & Bath Near Me - Stockton, California

OK, first of all let me say this is our second time using this place for our cabinets and countertops. Everything here came out beautiful on both our projects. Denise helped us both times and did a great job with all our needs. Prices were great quality of the product was excellent. We will be back with more of our projects coming up. If you need these type of items don't hesitate come check this place out you won't be disappointed. I will put up a few pictures of before and after on a few projects. read more

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supper BAD SERVICE DO NOT COME HERE When I come in , the sale man just look at me and he left. I go look for the floor laminate. Then I came to him to ask for help. He figured to to back wall and he told me to go help my self. read more

Great experience and good pricing. Worked well with Denise and crew. They were on time and efficient. Did a great job on my kitchen and were neat about everything. I would recommend to friends to check out Granite Expo! read more

we typically simply shop the big box stores for our bathroom , kitchen, etc. yet recently we were told about granite expo as we were talking to friends about having our bathroom remodeled. initially, we hesitated to go because we thought it would be a specialty store with high price fixtures, etc., etc. and much more than we'd want to pay . we were pleasantly shocked the first time we walked in to see the displays, the special orders, the helpful staff, and, the prices! our bathroom remodel is three weeks away and we purchased our barn door style glass, sliding door for the shower, the pan, and the walls and fixtures for the shower .we purchased our vanity sink, toilet faucet, etc., all at granite expo. they made everything so simple, and everyone was so knowledgeable! one stop - easy shop - no stress - the experience a YES! read more

Cabinets are garbage. Dove tail doors that are stapled together. Door fronts on Cabinets are nailed to face of doir through the dove tail. Should have been screwed from inside the drawer. Cabinets boxes are assembled terribly. Dont recommend buying from them. For what they charge Should be better quality read more

$hitty service and even when it's not busy they will make it seems as if they are busy. Waited for someone to help me and the white male and the girls just kept ignoring me. Place used to be cheap but now their prices can be beating by other places. read more

Good price for cabinets here, we wanna shout out to Joey who helped us with design, fast and efficient. We also got quartz countertop from here as well, very good deal I think if you were looking for deals not breaking the bank, you should check this place out or else you will end up spend 50-75k for cabinets read more

Granite Expo - Kitchen & Bath Near Me - Stockton, California

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My mom and I came in looking for hardwood flooring for our home remodel. They had a huge end of the year sale on most products. We roamed around and found lots of items to our liking. The staff were friendly and helpful when it came to quotes and discounts. We purchased a lot of material and expect to pick up after the new year - it was nice to be able to pay for our product right away but pick up later. We really liked our experience so hopefully there won't be any hick ups with picking up our material and with the material itself. I will update once we open up our 100+ boxes! read more

We bought our floor from this location. It was an Everbrite floor with a 25 year wear warranty. The floor began to have bubbles. All over it and even on the extra we had in storage. Granite Expo did not help us in resolving the issue. They gave us the number of the manufacturer and said we should contact them. This was less than 3 months after installation. I bought my floor from granite Expo, not everbrite! Why wouldn't you take care of the problem? If you want a real warranty and a company that backs you, do not buy from Granite Expo! I have tried to resolve this issue and the initial date was in March 2023 and here I am in February 2024, with unresolved flooring issues! I have called and don't receive a call back. Buyer Beware!! This company does not have your back with wear warranty or problems with a manufacturer. read more

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The place has decent prices and selection of products but it's very inconvenient dealing with them. First, the employees are generally all on their phones and not interested in dealing with customers. Not welcoming, trying to get rid of you and just giving answers to get you out of the door. This used to be different years ago. Can't place over the phone and can't make exchanges/returns between granite expo locations. Apparently each location has different owners like a franchise. Imagine my surprise after traveling an hour to exchange something. The hours just dont make sense. Most contractors these days just dont have time to deal with orders/returns/exchanges so homeowners are forced to go there. Butttt they close at 5..... and pickups end at 4:30...So if you have a job then good luck making it here before they close. I renovated my home and bought about 50k worth of items but I couldn't get it done here due to the reasons above. So I had to find other vendors or just go back to home depot and deal with whatever they had. It's as if the entire Granite expo business is designed around the convenience of the employees vs the customer. Lowes and home depot offer discounted delivery with business membership. Piggy back on your contractors account and order from there. It'll save you a lot of headache. read more

these guys are great at what they do, and they have a very competitive price. Their design consultants are very helpful. read more

Granite Expo cabinets are very poor quality. What was portrayed and what they delivered was horrible. The Veneer was peeling when the installation crew came to install. I found out the cabinets were not made by them but from Vietnam. The installation crew couldn't speak English and hard to understand. I am very disappointed and won't have an operational kitchen for weeks because of their incompetence. Their showroom looks great but their cabinets delivered were terrible. Don't do business with them. Larry read more

Love granite expo. Thank you to Joe, he the best. From the order to pick up, everything turned out pretty smoothly. We bought so many things from them read more

Granite Expo - Kitchen & Bath Near Me - Stockton, California

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Awesome! Oscar sold us a beautiful kitchen. Xaoming and his crew worked until dark and showed excellent craftsmanship. Counter crew came the next day and did the same. Excellent all around. I'll refer them any day. read more

Granite Expo - Counter crew cleaning after a long day. - Kitchen & Bath Near Me - Stockton, California

Granite Expo is a breath of fresh air. I had a horrible consultation experience at home depot and decided to check Granite Expo out and glad I did. Saqib was so professional and efficient. All our questions were answered without any sales pitch. We picked what we wanted and got a quote before we left. From the day we visited to the finished kitchen was about 2 weeks. It would've taken home depot 6 weeks after a home visit that had a 2 week waitlist. The installers were also amazing hardworkers. Professional and detailed as well. What an amazing experience. Definitely got my moneys worth. THANK YOU GRANITE EXPO, SAQIB and MICHELLE! read more

Joshua is the man! Diligence and professionalism at it's finest. He is knowledgeable went above and beyond to make sure I was happy. He got me a great deal and when I didn't love the finish on one of my bathroom cabinets he ordered me another. He was so helpful and gave me great ideas to designing the kitchen of my dreams. I'm extremely happy and will be recommending this business and continue to shop here in the future. Look no further this place has all you need for your new construction or remodel for kitchen, tiles and bathrooms. Large in stock varieties and great prices. read more

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Used them about 5 years ago and then again this year. Seems that they have changed. Price increased a lot ( but everything has so I get it ). I needed backsplash for a vanity I bought. Used to come with it, anyways they charge extra now, but they give it to you in a huge section I think they said 9 feet long. But they also charge you extra for cutting it to fit the vanity they just sold you. Just seems like taking advantage of the customer. There's another place in town just like them that does not do this, same items just more customer friendly. read more

Is this store closed sad I have a lot of paint to match and they are awesome at matching

Very friendly, helpful staff. Jonathon was pleasant while explaining, in detail the differences, pro and con between Quartz and Granite. As busy as they were on that Saturday, he never pushed or hurried me. Great place, a little lacking on product but I think everyone is in that predicament. read more

If you are looking for a company that is professional and does top notch work look no further than Granite Expo! Our experience with this company was stellar. Keith welcomed us as soon as we walked in the door and helped us with our granite selection and drew plans for our kitchen on his computer. We set the date for the install and presto everything arrived as promised. The crew (picture below) who put in our cabinets and granite must be the BEST in the business! The person who installed my gas range (he's been in business for over ten years) said he has never seen granite cut so perfectly. The other added benefit of working with Granite Expo was Keith's referral for our kitchen demo, Eddie; he demoed our kitchen in four hours! From this contact we were given a great gas installer/electrician/painter. Good people refer good people! Kitchen remodels are expensive and disruptive. I can't recommend this company enough for those looking for a professional and worry free remodel/installation. read more

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Great selection & prices. I have a new huge granite island in my kitchen...I love it! read more

This is a follow up of the poor review I gave to Granite Expo nine days ago. Kudos to Brian, manager, who contacted me yesterday to tell the good news that as promised he is giving me a "31% discount" for the shower stall/door that got broken and delayed for installation. I got the refund today! The shower stall was delivered yesterday after a week and ready for installation now. Thank you again Brian for dealing with this issue in a very professional way! Happy 4th!!! read more

I want to start off by saying the owner at this location is the best from attitude to the patience of choosing the perfect furniture. This is my third time purchasing and nothing but the best. Thank you for the quality and work your provide to those who step into your store. For reference it's the location in Watt ave! read more

Place is nice a lot of options but it's so crowded and they have only 2 desks to serve kitchen design so the staff sitting there doing nothing because there is only two desks and each customer takes over an hour , no places to wait no places to sit no organizing chaos even with you guys know you have that many customers invest into improving customer service instead of letting the people pile up waiting and end up leaving like us without getting anything done read more

We were patiently assisted with design by Maribell. The process took several months decide on our design. From the sales to installation Maribell, Josh and the installation crew were professional and did an outstanding job on our remodel. Having shopped around, we knew their price point was right in line with our budget!! read more

Staff is incredibly rude! We walked in hoping to buy new kitchen cabinets and counters, however left without even a simple hello...not even goodbye. When we asked for help the staff stopped talking to each other long enough to look at us. Talk about uncomfortable... We love shopping at small businesses but this place obviously thinks they are too big for us small guys. read more

Staff are not welcoming at all. The young guy who helped me out clearly didn't know what he was doing. They do have a nice showroom with competitive prices. read more

Great Service and wide range of selection! I had a whole house renovation, and needed to find countertops and cabinetry for the kitchen, laundry room, and two bathrooms. Not only was it great that I was located in town, but their prices were very competitive as well. Victor was able to spend numerous hours with us to figure out the perfect layout of our kitchen and bathrooms and very knowledgeable that it made me comfortable, a first time doing a home renovation! read more

We had a smooth, no headache remodeling time. We were lucky enough to find Denise Diaz who was our personal designer .....she helped us designed our kitchen by only telling her what we wanted in it........and helped us choose the right materials for our 2 bathrooms. Always answered calls almost immediately with lots of patience and professionalism. Thank you Denise read more

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Great selection of vanities and countertops. We purchased a matching vanity and linen cabinet. Very nice products!

Granite Expo has great selection in granite and their quartz and the show rooms are very well done... Denise Diaz is very knowledgeable and she did a amazing kitchen design... Highly recommended so very patient Thanks so much I love my Dream kitchen read more

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We got a great deal on our countertops. I wish we could get the color we wanted, but overall, excellent service and they were very communicative. I highly recommend this place. read more

Brian was awesome. Got me what I wanted, when I wanted it and everything came out perfectly. Highly recommend. Awesome prices!!!!

We had a great experience with Denise! She helped us design our cabinets and the drawing she was able to create really helped us picture everything together. We would definitely use her again! read more

I wanted to take the time to share my experience with a wonderful young lady named Katie. She greeted me with the warmest, friendliest Attitude and smile, so great it was contagious! She was very knowledgeable, and answered all my questions. I want to do some re modeling but was unsure of what I wanted. Katie gave me excellent ideas and gave me such excitement about this remodel. If it wasnt for her passion and excellent people skills I probably would of just gone to Home Depot. read more

Found this place on recommendations from several contractors. Keith did a fantastic job helping with our remodel plans. He really does a great job....suggested different layouts which made so much sense. Not a lot of variety but what they have is of great quality. Had a little trouble with a special order but Victor had such a cando attitude and came through with the order just when we needed it. Appreciate the great service from Keith, Victor and the staff in the back with loading. read more