By far the worst customer service in the City of Memphis or Shelby County. The prices are good but…read moreyou get what you pay for. Visible seams, no sealer used at install as most companies use, and the sinks have been known to come loose or fall out after install. We had a problem with a sink and called for two months. The answer from the company was "let me schedule something an get back to you". This was finally met with "I think you are out of warranty". What???? Keep in mind we were a regular customer in the construction business. There are way to many other good, reliable, and honest counter top companies to deal with this! I would definitely not even consider this place.

I used pro stone years ago and a Crack at the sink occurred within nine months. I called and got…read morethe run around about someone coming, passing it along to someone else, that person no longer works here, then I'll get someone out there. I was extremely patient. Someone finally came and inspected it, and told me someone would be calling me to schedule a look. Well, my patience went too long. By the time, I finally got the one to inspect it, I was passed my one year warranty. The Crack grew to over a foot in a master of months. They have horrible service all the way around. The owner is horrible by not backing his installation and not having better customer service. There are so many more places to buy and fabricate your store. I have used another company since that debacle and was very pleased with the bathroom counter installs of marble and granite.

I would give "0" stars but that's not an option. I have a custom built home in Collierville and the…read morehood they installed is detaching from the ceiling. They quoted me $175 for a visit and more if parts and labor are required. The house is 4 years old and a hood shouldn't be falling down and I certainly shouldn't have to pay for it. I emailed them my response and the cowards haven't responded.

I am extremely disappointed with the lack of communication, professionalism, and customer service I…read morehave experienced throughout my home renovation project. This company has been working on my home for the past sixteen days, yet no meaningful work has been completed during the last seven days. Today, I contacted my salesman, Jack, who assured me that the workers would arrive after lunch around 1:30 p.m. As of this evening, no one has arrived. I called Jack twice and sent him a text message, but I have received no response. Since I could not get an answer from my salesman, I contacted your office on Florida Street in Memphis. The scheduler transferred me to the fabrication manager, and I explained everything that has occurred. I then asked to speak with the owner or a shareholder and was told they were in Italy. I asked to speak with the next person in charge and was transferred to Jayla (or Jaylen), who referred to herself as a "problem solver." Unfortunately, that description did not match my experience. She told me she would call me back within five minutes, but she never did. During our conversation, she stated that my countertops would be installed tomorrow. I questioned how that could happen when there are currently no cabinets or counters in place to support that installation. I have already paid nearly $11,000 toward this project and still have a remaining balance. Despite making a substantial payment, I have been left without progress, communication, or accountability. This situation is both unfair and highly unprofessional. What concerns me even more is that Jayla (or Jaylen) contacted Jack and apparently told him that I had implied I would not pay the remaining balance. That is completely false. At no point did I say or suggest that I would refuse to pay my balance. My only concern has been the lack of progress, poor communication, and the failure to honor the commitments that have been made to me. Based on my experience, I cannot recommend this company to anyone. I expected honesty, professionalism, and quality customer service, but unfortunately, my experience has been the exact opposite. I hope someone in leadership will take responsibility for these issues and work toward resolving this matter promptly.

Miserable experience with this company…read more After contracting with them to install a new countertop, they decided to cancel the project. They determined that the countertop could not be installed without damaging my existing stone backsplash. And this was after viewing pictures of my existing situation and stone backsplash. The company sent a representative to my house to measure the project. I asked the representative if the project could be done without damaging my existing stone. He said that it would be no problem. After performing the measurement, I was informed that they would not assume the liability for the project. They also charged me $120 for the measuring fee which they refused to refund. Stay away from this company. They are very shady and unprofessional.

We had two tubs resurfaced by Surface Solutions. Both tubs began to bubble and peel after a few…read moremonths. I contacted Don, the owner, and he sent a crew out to re-do the job. The second resurfacing was completed and a few months later, both tubs peeled and bubbled again. Having lost confidence in Surface Solutions to do quality work, I contacted Don, the owner, to request a refund. Even though the work was still covered by warranty, he refused to refund any money. Saying, "I never refund money." If you're thinking of using Surface Solutions, find someone who will actually stand behind their work and save yourself the time, money and the aggravation.

Prompt, Punctual and Professional. Don did an amazing job on my kitchen sink. It looks brand new…read more He and his assistant went right to work, and did a great job. Highly recommend.