I just had the most perfect massage with Liz. Strong hands and a wonderful heart. I enjoyed every…read moresecond of it. The sanctuary is one of the most peaceful places around. Truly a special place. Come experience it for yourself. UPDATE - I just had a cleansing & soothing vitamin C facial with Jennifer yesterday & it was fantastic! My face is still glowing & feels so clean & as always, front desk staff welcoming & kind *****

I set up a spa appointment for a massage and facial for my wife on her birthday. Unfortunately I…read morebooked the facial a few days earlier than the massage by mistake. However, in the notes of the appointment I put I would like the massage and facial appointments to be back to back. They did not read my message and called me on the day of the facial to ask where I was. I told them of the mistake and tried to reschedule, but their response was they could not help me and that I would be charged because the therapist was there. Though I recognize this was an issue with booking, their customer service is awful and the receptionist can't be bothered to help anyone.

I am not from the area and VERY particular about my manicures. Zen Spa was recommended to me by two…read morelocals. Debbie was amazing, SO sweet, my manicure was PERFECT! Will absolutely return when in the area again!

Went here last minute yesterday as I needed to get my nails done before a trip. The woman was…read morerushed even though there was an hour and half left before closing. Wasn't busy. Worst part of the experience was that she didn't even scrub well leaving dry skin on my toes. NOT callouses. Just normal dry skin. Very disappointed. The manicurist did a good job. She took her time and demonstrated care.

A bad experience. I would not repeat and I think they over charged us. No prices were displayed for…read morethe hair removal service and my gf had to keep insisting the worker do more as well as suggest certain things like powders/creams along the way.

Great day spa with lots of services offered. Spent a few hours here with my daughter. Got a…read moremassage, facial, reflexology and head massage. Very relaxing environment. Staff is really friendly. The owner Helen is wonderful. Great way to spend the day.

This is a fairly new establishment in the basement of a hair salon in Bronxville. The staff was…read morevery friendly. The facial room was small yet cozy. I came here for a spa week facial last year. The extraction work left much to be desired and left my blackheads pretty much untouched. That is a fail in my book. I can massage and moisturize my face on my own. A deep cleaning is a must for me! The attention to detail was not there.

The spa itself is as horrible as the customer service. This "spa" is in the basement of a beauty…read moresalon. When I asked to use the restroom, I was escorted back up into the salon and was directed to a restroom in the back of the salon. When I returned down to the dank dungeon, I was brought to an incredibly small room and changed and got under the throw that must have been bought at the dollar store. The massage was ok, with the exception that he tried to make conversation with me throughout and that I could hear the water running through the terribly noisy pipes during my so called "relaxation massage." My companion said his masseuse (the only female of four masseurs) had no idea what she was doing and provided a lame and confusing half massage. Afterwards, the staff treated me horribly as I attempted to use a gift card, one which their website said they accepted, and I was verbally berated and treated in a most atrocious manner from the owner. He was rude and barked at me, refusing to have a conversation in an adult manner. He did not attempt to ameliorate the situation or work with me as a customer who may come back for future services. I was appalled by his nasty and downright rude demeanor and would never return to this hole in the ground to be massaged by amateurs who look like they are stoned and give any business to a nasty owner who has no business sense or manners whatsoever.

This is an updated review I went back to the Lotus spa. I called before I went and asked was June…read moreworking. June had given me an amazing massage. When I got there I asked where was June and the woman said I am June! She changed her name to get my business. It was a mediocre massage at best. Shame to lose June and she was amazing.

Very happy about my massage here - deep pressure with Jenny. She did a great job, knowing where to…read morehit the right spots. Came with a friend right before noon and waited less than 5 minutes before being shown to our separate rooms. For the massage, she even managed to balance herself and used her whole body to exert some more pressure. The hour went by peacefully and the massage finished with some hot stones to calm my body. For $70, it was a fair price and I felt great after. Slept like a rock. Just one thought was that I hoped they switched the linens between clients.

Love this place! So soothing and relaxing. Prior to trying it out for the 1st time, I read the…read morereviews and people were raving about Nazmie for facials so I gave her a try. And she did not disappoint! Went for a 2nd facial and already booked my 3rd. Gotta try the massages one of these days.

In my opinion this is NOT the place to go for brows. I am very unhappy with the results (tweezed…read moretoo thin, short, uneven and NOT shaped which is all I wanted!) and I am kicking myself for going there to get them done 3 weeks before wedding. This am I woke up broken out in the area even though I did everything I could to prevent that (TendSkin, etc). I also have vertigo and can't lay flat flat and asked for something to raise my head. She threw a flat wash cloth down. That was it. That was all I was getting. So yes vertigo has returned today and will need to do those exercises to not be dizzy all day all bc there was no pillow to be found?!? They may be great for other services but bring your brow business elsewhere. Note: mask had to be requested.

This was my 1st time coming at the recommendation of a friend. My 60 min body massage was good, but…read morethe ~ 30 min foot reflexology was less than average. My masseuse didn't speak English, & we worked it out with sign language. I've lived all over the world - no biggie. She was firm & did a good body massage 4/5. Somewhere into the 50min mark - the noise started. The phone was ringing, massage staff are yelling to each other, no one was at the desk so the phone would ring longer than needed. This definitely ruined the vibe. Then when I go to pay $85 for my 90 min combo & respond to the sign to pay tips in cash. I gave more than 10%, and the owner/manager says that's too little. I was shocked. Folks, a tip is not guaranteed. I gave according to the quality of my experience. And you made it 50% worse by opening up your mouth to complain about the amount that was given, esp. after knowing the noise you allowed customers to enespecially. For the last 30 mins. Provide better customer service, and maybe you'll get better tips. I've seen you have a bad reputation of serving Black customers. You ruined what was a decent massage experience!!! You should be ashamed as a business person to treat customers this way.

This place is really good,I enjoy my massage very much ,place was clean and lisa was very attentive.read more

It was enlightening and I felt much better after I done with the session . I liked her personality…read moreand her caring manner

So worth every penny that I invested in this. I was dealing with a lot of emotional issues that…read moreheld me back from being my best self. Her virtual hypnosis sessions finally brought me to a place where I can start my healing journey and improved my relationships with family and friends in way I always hoped to. Before it was hard to quiet my mind. She is experienced and knowledgeable. I always appreciate her sensitivity and no judgement. She worked with me and my budget and you can tel she genuinely wants to just help people. Thank you! Best, Adriel.