They are incredibly inconsistent. For two years they show up between 11am and 6 pm and then they show up at 7am and you miss pick up. Customer service wait times are long, they tell you reach out over email for urgent matters and they never respond and then they lie in the follow up. Their team throws your trash bins recklessly knocking the wheels off. Have it on video too. I would never contract with them by choice. read more

As of today, I've canceled my service. I'm switching to the other garbage pickup company--the one with the pink-covered bins. If I could leave a negative rating, I would. The customer service is horrendous and completely incompetent. Nearly everyone I interacted with was rude, which says it all. Even after I called to report that they didn't collect my trash, they're still trying to charge me. You'd be shocked at how difficult--and downright exhausting--it is to get your garbage picked up by this company. Absolutely horrible. read more

Grand Sanitation - Since last week Tuesday - Junk Removal & Hauling Near Me - Plainfield, New Jersey

Recent payment was not received by Grand's bank, they would not provide definite proof of why it was declined. If you're a customer, recommend you pay by other than direct debit. read more

I've used Grand Sanitation since 2016 and they've been really good. There have been a couple missed pick ups over the years, but overall no complaints. I contracted then to remove a couch and and that went smoothly. There have been some reasonable price increases but I think value is still good. read more

Four times in one month garbage was not picked up. They keep picking up neighbors garbage instead. I am being ripped off. I want a refund!

I have been a customer for years. I tip the men at the holidays. For some reason, they have stopped picking up my garbage regularly. They pick up my neighbors' garbage, but skip my house. I have called repeatedly and even emailed, but no one cares. I do not recommend using this company. read more

After a few years I have no complaints, service is always excellent. Thanks to everyone at Grand! read more

I have backyard service and I had one occasion where the driver and a regular collection garbage day list. I forgot my pick up I called the office I was explaining to the very polite lady that answered the phone and asked if they had missed me or change the date, I told him I only had one little garbage bag in a can that they did not have they come back to pick up. I will hold it until the next regular pick up. She said she would contact the driver and if it was in the area he would stop by and pick up just this one little bag of garbage, I'm a senior citizen living alone and I don't have much garbage but this particular day the driver came back and picked up this one little bag of garbage so I receive good service. I have no problem whatsoever with them and I would recommend them Mr. Seng I'm read more

We had bad experience when we tried their yard waste collection service. Their driver simply ignored the bags that we put out on curb with decals. This happened repeatedly. Finally we called in to complain (twice), both times we were assured that driver will come back but nothing happens. I then sent out email complaining but again nothing happened. One time my wife confronted the driver as he was leaving, he was rude and took only 2 out of permitted 5 bags. Now i am going to explore options to escalate this complaint and in parallel find alternative service. Their basic service is ok but once in a while you need that extra service and thats when you will realize that you are on your own and how bad they are! Reply to the response: Sir, Its further pains me to see that I have gotten just a generic response. It shows that my complaint is not taken seriously and it seems, even my review was not read closely. As i said 1. my wife confronted the driver but he didnt take the yard waste. 2. Then on phone i was assured that the bags will be picked up by evening but that didnt happen either, and not once but a few times back to back. If your trucks are always full (as this has happened few times) then you need to increase capacity. Not satisfied with your response, owning this complaint would be a good beginning and then do something about it. I have already reached out to your company by phone and email. Since you have asked I will send email on below stated id also read more

The Scotch Plains township recently changed companies for recycling. What used to be weekly is now bi-weekly - by zones. I'm on the South side, Zone 1, so they were supposed to pick-up last Monday (5/7). They did not pick up mine nor my next door neighbor's. I called the township AND Grand. The lady I spoke to said they will come today (5/15) even if it's off-schedule. I heard a truck outside so I looked out the window to see if it was Grand. It was Grand alright, but they were idling across the street NOT picking it up. Instead, two of their men took turns using the Porta John I have in my driveway for the construction crew working on my house renovation. I called Grand again just now but of course customer service has no explanation and just said they would forward the concern to the supervisor. Worst company ever. Update: Since I cannot reply to Richard's comment I will type it here: Yes I know the township hired you to do bi-weekly, which is why I was expecting it to be picked up last week. But you did not pick up my recycling nor my next door neighbor's on the designated day (yes, we both had it out and ready the night before), so I called and whoever I spoke to at your office said you would come for it today. That's why I had it out again today even if it's not scheduled for today. And I did not allow them to use the porta john, they just did without permission. Sorry if I'm irked, but I shouldn't have to bring it out, then in again, then call, then bring it out again, then call... read more

Major accountability issues. Make sure you have cameras pointed at/near your garbage cans if you want to avoid an expensive incident.

The price is good, but I canceled my service as they just can not figure out how to close the trash cans. Its really ridiculous, especially if its raining. Also on multiple occasions they have left the can in the middle of the driveway. I had to call twice and each time I was promised that they would close it but never followed through. read more

Have them for my garbage pick up and have rented multiple dumpers from them alway pick up and deliver on time they even pick up and return my can when i forget to put it out at the curb read more

I had recently wrote a review on Grand Sanitation. Well to give you an update, the owner had contacted me and sorted out the whole situation. The guy who was rude to me was fired plus he wasn't even manager. My can that they took away was immediately brought back, I was also given 3 months of free trash pickup. The owner was hands on with everything and emailed me every step of the way. He really cared about keeping his customer happy and satisfied with the service they are providing. So if your having any problem before writing a review try to speak to the owner Rich or Richard and trust me, he will sort that situation out, with the quickness. read more

I am from scotch Plains, I had this company for about three years, every so often they don't pickup my garbage or my neighbors garbage in that fact . Very so often they leave my garbage pail in the middle of the street, also employees never wear mask when they come in contact with customers, Owner named Richard Golinello , employees damaged my truck and my wife's car after repeated complaint to owner to never pull over to my drive way . owner abusive unresponsive and never follows up . Now I only hire American companies that I trust. see video. https://www.youtube.com/watch?v=OJ2P3utPmLE read more

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I have been a customer with Grand Sanitation for years. Great family owned business. Great customer service.

Have used Grand Sanitation for many years. excellent service, never miss a pickup. pricing is very good. highly recommend.

I've had Grand Sanitation for years and they use to provide reliable service. Now, all of the sudden, I have been having issues. No one picks up my garbage on the days that were assigned; I can't ever get a hold of anyone at their office as they always have their voicemail on. It's frustrating. Don't use them. They must have changed management and their service is terrible! read more

Inquired about a quote with Grand Sanitation and after reviewing their commercial contract I decided on another service. It was my fault for not following up with the rep to tell him that I had went with another company, but I did not sign their contract. When their service rep for Edison, Les, called back to follow up, he was very upset and got verbally aggressive. "I hope you fail" were his exact words. I was very taken back his response, as someone who is also in the service industry, I understand being upset but I can not comprehend berating my customer. I will not be looking for any future services with this company. read more

This review is based on how poorly a large company is ran. i had to seperate incidents with this joke of a company where they took and threw away items nowhere near my garage. when u leave extra garbage outside the bin near the bin they refuse to take, but in this case these were items outside of the bin not near the garbage and were taken and tossed. 1 item was a baby carrage which was 1000.00 dollars 2. was a air hose and a expensive flooring nail tool which was 500.00 dollars but what makes this incident even better is after the carrage incident and they wouldnt make good on it i cancelled my service with golinello. on 11-30-2023 6:58 (now reminder grand has been cancel and not even sup to step foot on my property) shows up and on camera seen opening the lid and loading these tools which was away from the bin in the bin and carry off to the truck. tool estimate is roughly $500.00 dollars. its not abt the price or cost its abt how their staff responded saying "no sir we didnt pick up your service ur service has been terminated" which is clearly a lie when i have their truck outside my house when our contract with grand is finished. i then call and speak to a guy name leo who informed me to come down and prove them wrong with the video footage showing that their truck was even there. so i then went to their pffice in plainfield which i met with a worker / manager outside the office and explain i was there to speak with leo since he wanted me to come down there. we reviewed the footage and he saw and agreeed it was a mistake on their end and shouldnt even be on our property and that he was now gonna go inside to speak with the owner rich golinello after a few minutes that same worker came outside to deliver a message since rich was to much of a coward hinself to deliver that they werent gonna make good on the second incident even though they are on camera and werent even sup to be on my property. this worker seem frustrated and seemed like he didnt want to give the bad news. dont tell a ex customer to come down to prove their company made a mistake if your gonna refuse to face the situation like rich and leo did. if you like to discuss and not stay in your office you should still have my information on file below is images and dates read more

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Excellent customer service and very quick response time. I use Grand Sanitation for trash removal, dumpster rental and bulk pickup and I highly recommend their service. read more

If you want to pay for a service you never receive then this is your company. Had to call weekly to get garbage picked up. After several times of calling, cancelled service. The owner, RICH, is an absolute dick also. read more

This is the second time I'm writing a review I spoke with customer service today and they told me they were going to pick up my garbage That was at 8am this morning on Feb 18 It is 3:00 pm and my garbage is still not picked up Now they are closed and the are closed this weekend They are the worst garbage company I think it's time to change The owner has called me plenty of times this is not the first time read more

Unfortunately for the past year they forget to pick up in Cranford. Was missed over 20 times in 1 year. If they cant handle pick up in Cranford then they should stop service here. They used to be great guess different management and cant hold onto their employees. Stay away from them totally unreliable read more

Used them several weeks ago for dumpster waste removal No problem delivering and placing dumpster, however at removal their truck ripped out our cemented in ground basketball system. The owner was unresponsive to emails pictures etc Had no recourse but to file a police report and claim with the insurance company No wonder they no longer service this area read more

They leave a terrible mess, are not reliable, and if you call to discuss, they are rude and change their story. They manage to be both incompetent and rude, and I won't say that they lie, because that would require some planning, they can't seem to decide what actually happens or who is really in charge. If you want to deal with a huge garbage mess and hours of wasted time and effort on the phone, this is the company for you. read more

Grand Sanitation - This is the mess they leave. Last time it was worse, and it blew into our backyard where our kids play while we were traveling. - Junk Removal & Hauling Near Me - Plainfield, New Jersey

RICH will also call you screaming incredibly defensive telling you he called your new trash company to "tell them about you". Take a business course Rich. Putting my home address and phone number on here will not intimidate me and make me remove the review. Nor will calling other trash companies. Also stop calling your own employees uneducated. It makes you look furthermore idiotic. This review is to get back at you? I wrote this review after TWO emails from TWO different email addresses went unanswered. BEFORE ever speaking to you. You only reached out to me AFTER I wrote a negative review. A negative review based on the facts that your employees skipped my trash can, randomly without explanation, for months. I only complained AS STATED BELOW IN ORIGINAL REVIEW, when my trash was skipped continuously. My review was written when YOUR EMPLOYEE screamed he wasn't tasking my trash because he doesn't take black bags, NEVER USED THE WORD DIRT. The bag was not over 40lbs, I placed it in there myself, and he also left the small white bags on top if it for days as well. When I told you this about your employee(s) and their reactions to my complaints you told me how they aren't educated and aren't the best at explaining things. When i asked you why you didn't call me after I emailed you to explain the issues with my trash yourself, you told me you were incredibly busy answering "TONS OF EMAILS". That's funny because you've found an abundance of free time to respond to this review on 4 separate occasions, including when you posted my cell phone number and home address. I don't care that much about you or your business to try and ruin either, and by the looks of yelp, others have seem to had the same issues. HOWEVER, I will certainly fight back when someone tries to intimidate me by telling me he called his fellow trash company, and then proceeds to post my personal info. Don't cross the line several times, and then edit your response to look like a professional business owner. We have had this company after moving into Piscataway for 4 months. At least once a week they do not take our normal house garbage, which is usually fine because there's just 2 of us and we don't have that much trash. Recently, they have skipped our house 3 pickups in a row. Initially we thought because of the corona virus, they were short drivers. We called, and the automated message said to email. We did twice, to which we received no response. Today, we watched him try to skip our house yet again. Now our can is very full because we've been skipped for 3 pickups. When we went outside and confronted the trash man, we were told that he doesn't take trash in black bags .......... but he has for 4 months and we watch him take our neighbors trash, who have the SAME sticker as ours, in black bags. We were also NEVER told by the company to use a certain color bag. I'm a small business owner myself. I understand how hard it is to be out of your normal office during this pandemic. However, I still answer my customers emails, especially while still billing them. read more

Good service at a fair price ... dependable and not at all noises. Better value than the competition

Always available. Customer service is very good. I dont have to call often so that is a plus.

Brand new customers. They were supposed to pick up 10 days ago. We're still waiting on our trash can! Now there's way too many bags of trash. Just called and said they will pick up tomorrow w/o a can. You can bet I will update. UPDATE! They have redeemed themselves. Not sure what the initial problem was but all is well now! read more

Signed up early January, it's been over a month and still haven't received my garbage bin. I call and they say it's been shipped and still nothing. In this past month twice my garbage was not picked up. I call in and they say someone is coming back and no one ever shows up. Horrible service. read more

Grand sanitation has been great since we moved in 2016. Great service and always on time, hope they continue to stay this way.

Edit: I received a call from the company and they promised to make things right. Original post: This service used to be amazing. I pay for two picks up per week and rarely even use one pick up a week. Twice in the past few months I put out two bins and they only picked up one. Customer service sent the crew out the first time, but this time they were happy to take my termination notice without even offering to pick up the second bin. Good bye Grand Sanitation :( read more

Great customer service with Grand Sanitation. On more than one occasion, I forgot to bring my cans to the curb and they sent someone over to pick up my trash later in the day. They also pick up bulk trash as needed, if you call and schedule in advance. read more

I have had Grand Sanitation now for years. I have never had any problems and all their drivers are very nice.

*PLEASE READ* I have NEVER posted a review on here before because I have NEVER been this upset over a "business". I called because they had missed picking up trash for the THIRD time the last couple of months. They told me they would contact the driver that day and send him back. I called later that afternoon to hear the same story that "the drivers home now" when I originally called at 10AM. The supervisor nicely apologized and told me he'd personally come to pick up the trash the next day (July 4th). Yet, here we are, still with a full garbage can and a house full of guests. I am absolutely astonished and embarrassed to even be using this company. I will surely cancel my subscription and if you want a even decent garbage company, look elsewhere because this company is trash, no pun intended. read more

Every time my garbage is picked up, the garbage can is never returned to its proper location - on the side of the house. Instead of it being returned next to the house, it is placed right at the edge the driveway! I wouldn't care, except I pay for them to take it from that location and for it to be returned! They also don't check the second garbage can and often leave garbage in there! I switched from this company once before because of this issue and then they bought out the the company I switched to - I am looking for a new company! read more

I've been using these guys since I first moved to Cranford almost 9 years ago and don't have a single complaint. They do a great job.

I've been a Grand Sanitation customer for 17 years. They are responsive and the crews are professional and respectful. Any issue I ever had was promptly resolved with a call or email. Highly recommend! read more

I was under the impression due to website that business hours ended at 4:30. However in the past I have been able to reach office. I previously mentioned Grand for trash service. I was finall able to reach someone andwss satisfied with results read more