It's unfortunate that I must write this review as other than the ice cold pool and overly hot and very dirty hot tub, our stay wasn't that bad. (granted we only stayed one night)
The hotel staff other than "Shanea" the "Manager were all very nice. Shanea the "manager" was unbelievably nasty and aggressive/abusive.
We have left a message for the hotels owners, but based on past reviews don't anticipate hearing back from them.
Be sure to be completely checked out by 11am, or the manager will threaten you with "additional charges".
Also, be sure you don't accidentally get put in a handicap room if you have a service animal as you will not be charged the $20 "pet fee".. you will be charged $50! (service animals are NOT pets Shanea! (and they weren't "SNUK in".. the spelling on our bill. lol)
Damian was very nice at check-in, bartender (gal from Minnesota) was nice, rest of staff we met were nice... however, the "manager" (who was "cleaning the rooms on the day she barged in and threatened me with "additional charges at 10:56am on the day we were checking out) harassed both my wife and I (separately) about our service animal even after we showed her our letters (that she demanded and read with her own 2 eyes), not only continued to go on about how they couldn't rent the handicap room that THEY assigned us for 3 days (even though our dogs are hypoallergenic), and accused us of "sneaking" our dogs in when we literally walked right passed Damian at the front desk and there are cameras all over the lobby!??
Only to be topped of by CALLING THE POLICE" to have us "removed" from the property because we were "disgruntled guests" when we asked to speak to a manager about the false accusations and abusive treatment! lol Wow.
We've stayed at THOUSANDS of hotels, HUNDREDS with our service animal, and never ever have had any problems with the staff/hotel. Particularly at a "dog friendly hotel" which we often seek out. Most staff ask us if they can pet her and are very nice.
We will never return to this hotel until Shanea is gone/fired. She ruined the experience for us and it seems several others based on negative reviews about "the manager" from others. Even the guy that witnessed her behavior was like "WOW, she was very rude/hostile" when he waited/spoke to me in the parking lot just prior to the Police showing up to "remove me from the property.. which they did not as we were leaving already.. hence "the checkout"
Absolutely terrible display of abuse. Almost seemed as if she was drunk/on drugs? Calling the Police on guests who showed you the letter for the service animals that you demanded very aggressively to both my wife and I separately, and after showing you the letters saying we "snuk" our dogs in!?? Shaneya, you should stay cleaning rooms and not talk to the public. You are an abusive and immature human being.
You would be fired on the spot if I were the hotel owner. I guess after you run enough guest off, maybe the hotel owners will get the hint and send you on your way. You ruined a stay that should have been a positive experience, and apparently have been doing so for quite some time. (all 3-4 staff members that we spoke to laughed and said that other employees had just quit because of your abuse as well) Maybe you should learn how to talk to and treat people before becoming a "manager".
Anywho.. other than that, our stay was good. Hopefully Lori (the owners daughter) will return our call and the money that we were overcharged and apologize for Shanea's behavior, or even better yet fire her so no one else has to endure her abusive behavior. I realize in these small towns it can sometimes be hard to find good help, but no one so abusive should be a "manager" or even dealing with the public. Cleaning rooms, picking up the trash all over the grounds and keeping the pool/hot tub free from the algae and foam/nastiness that exists would be much better suited for Shaneas personality type. read more