Had a fine night for one night on our way back home…read more Hotel was clean. The bed was comfortable. We used the app for the key and check in as we were arriving late. That was really nice and convenient. There was a breakfast at the hotel. However if you are gluten free and/or vegan there is not anything there for you. But there was hot food available. Felt the hotel was plenty comfortable and modern. Was easy to get in and out of parking lot. Would come back if I were in the area again.

Stayed here just one night on a road trip. Very familiar with Hampton Inn around the country. They…read morecan be a bit touch and go these days. This one was clean enough, but very dated. Tile is cracked, showers have permanent stains, carpet is old and a bit gross. -- Staff **** Despite unpleasant rooms, the staff was great. Personable, responsive. -- Cleanliness ** Clean, but dated and a tad gross. Obviously housekeeping does a good job with what they have, but this location desperately needs an update. -- Noise * Someone showed up late upstairs and let their horses run around on the floor, dropping several marble boulders in the process. Noise can be a one off, so I wouldn't place too much stock in this. We didn't complain to management that night, but did mention it on our way out in case they were staying a second night. -- Value ** Despite all that, this is a cheaper property at under $150 per night. -- Breakfast * Standard Hampton Inn fare. The waffle was okay, the eggs were overdone, but the selections were pretty standard. -- Overall ** If you don't care about dated rooms with impossible to clean details and are on a budget, but also like a safe place with breakfast included, this might be a good option.

I made a reservation at this hotel and they asked for a guarantee to hold the reservation. I card…read morefrom one bank and they told me that was OK and we could pay the bill. However we wished my paid the bill on her card and they have now charged for both cards calling the no-show. They have not diligently research this to refund the money for the guaranteed reservation.

Rolled in last night to find... police outfront, inside a broken elevator, and a room with a broken…read moreac. No thank you I'm going down the street. The Ham was $50 more but everything was clean and worked.

Do NOT book this hotel if you're expecting to use the pool or hot tub. They do not work as…read moreadvertised -- both were ice cold and completely unusable during our stay. We specifically chose this hotel for those amenities, and it was a huge disappointment. Even worse was the service from SARAH , the General Manager. She was incredibly rude, dismissive, and completely unprofessional when we brought the issue to her attention. Instead of trying to help or resolve the problem, she spoke to us in a way that was unacceptable for someone in her position. Between the false advertising and the awful customer service, I would absolutely never stay here again. Save yourself the frustration and book somewhere else!

Semi truck parked in a gravel lot outside my room. It's some kind of refrigeration truck and is…read morerunning all the time. I tried to get a different room, but they didn't have any. I am on the road on business and I am super tired. Really needed to sleep tonight. The front desk person said perhaps I should have asked to get a room in a quiet part of the hotel when I made my reservation, like it was my fault.

I booked this hotel via Hotwire, who stated in my receipt that the hotel would choose an…read moreappropriate room for our party. When we arrived, the check-in woman said that Hotwire had allocated our room, which had a queen bed for three people, without a sofa bed. I said this wasn't appropriate for our group size, but her suggestion was that we call Hotwire and cancel the room. This just didn't make any sense. I asked if they could change our room, but she insisted this would be an upcharge of $50. Then I asked if there was a supervisor who could clear up this problem, although this woman also passed the buck to Hotwire. I assumed they must be full that night, but no, they weren't. They were just cheap, argumentative, and irrational. After haggling for way too long, the manager finally agreed to provide us a suitably-sized room, but "just this once." WTF? This was appalling customer service. I'll add that this is a dated Holiday Inn with run-down rooms and amenities, and without a working pool. (They didn't have any gluten free options at breakfast either, so why should we pay more to receive less?) Two stars for the serene view of the river, zero stars for the absolutely dreadful customer service.

The first room we were given was beyond filthy. The…read morecarpeting was disgusting, including numerous stains - didn't look like it had ever been cleaned. The furnishing and lamp shades were badly worn and/or torn and there appeared to be something smeared on the wall as you entered the room. When my husband checked at the front desk about getting another room, the clerk initially said there wasn't anything available. When my husband started got irritated and mentioned how nasty the room was with other hotel guests nearby, the clerk mysteriously was able to find another room. The second room was slightly better, but this place is WAY overpriced for the condition it's in!

I am sure they have great accommodations, but I travel with a service dog. I made a reservation…read morewith Booking.com for the end of March and noted that I would be traveling with a service dog. I received a message from the property that they do not allow pets. Perhaps the booking service failed to state he is a service dog. I am not sure of the reason, but I did cancel the reservation. Typically, when hotels do not accept pets, and you show up with a service dog they will sell you a room, but the attitude is there. Not saying the Gateway Lodge would have an attitude; however, I didn't want to push it as I plan on moving to the area.

This was the second time we stayed here in the last year. Prices have risen significantly during…read morethat time, by about 20%. It is conveniently located in the center of town. The included breakfast was quite good for a budget hotel, with lots of hot choices including scrambled eggs, sausages, bacon, potatoes, oatmeal, and fresh made waffles. There is hot water for tea, coffee, and fresh juices. The room itself was small and had good amenities including a refrigerator, TV, and a well constructed bathroom. Temperature is controlled via a rather loud wall mounted A/C unit. The only other option is opening windows. Unfortunately, I'd have to say that the floor was more comfortable to sleep on than the bed. It had a massive bowl/divot in the center which put me in a very awkward and painful position. I was unable to get to sleep until I moved to the floor. Given the increased prices and the poor condition of the beds, it's unlikely that I'll return in the future.

At first, I was worried this place was going to be uncomfortable, sketchy and heck- even boring. It…read moreappeared to be quiet (almost too quiet) with lawn chairs and even tenants living here; a loud train crossing nearby. We checked in, got our maps and information and headed to our room that I actually recognize another Yelp Elite stayed at! Photos on Booking.com appeared bigger, the room was much smaller, but still cozy and spotless! Kitchen had basic necessities with coffee maker, a microwave, a sink, and small drawers. The bathroom was super adorable with a white mirror smiling back at us and the heater would operate every 15 mikes or so and warmed up our room. Although spotless, the "clean" smell was incredibly strong and we did prop open the windows. We were surrounded by lots of restaurants and town life. Our sole purpose was to visit the ice caves of Rifle and Western Star Inn was perfect, because this was just that place where we'd sleep and leave out the door early morning. Western Star Inn had breakfast all the way until 11:00am, that we took advantage of! It was mostly a continental breakfast style, filled with snacks and no drinks. We got hard boiled eggs, laughing cow cheese, apples, yogurt etc., and out the door we go for adventure. We did get a coupon for 15% off for the Glenwood Hot Springs Pool, and we also slept very comfortably in our beds. Overall a really pleasant stay. We got to make friends with Laura (or Lauren?) front desk reception and her husband. We thought their customer service was splendid. They just moved from Washington, which is another state I truly want to visit.

The Western Star Inn is a hidden gem! Want an affordable, comfortable and clean place to stay? Look…read moreno further! The staff here is the absolute best! It's a locally run facility so they actually care and are helpful! The rooms are simple, small and comfortable but perfect for a quick night on a budget. You can't beat it for the price. Added bonus is that they have pet friendly rooms. They also give coupons to the local hot springs and restaurants!

Do better Rodeway this is filthy pubic hair all around the edges of bathtub and boarders. Bugs look…read morevery similar to bedbugs, black mold or some sort of black dried fluid all over the dirty mattress pad, grimy desk but flat out gross not cleaned not ok for people to stay here.

DISGUSTING PLACE! Zero stars!…read more We do a lot of road trips and have stayed in lots of hotels/motels. This is by far the worst. After a long day of driving, we arrived around 10:30pm. We were tired, and just wanted a place for one night. First they tried to put us in a room that had not been cleaned at all, the beds were not even made. Then they gave us another room. It was disgusting. Dead bugs on the window sill, on top of the heater, on the dresser. Urine and hair around the base of the toilet, hair in the tub, on the sink, and on the floor. The floor obviously had not been mopped in a long time. The towels were stained. It was late so we stayed, as they had no more rooms available and we didn't want to go looking for another place so late at night. Even the stairs were filthy and stained. We should have turned back then. The next morning, early, we talked to the manager and asked for a refund. He refused, since we had stayed the night. I explained the above. He didn't care. He even had the nerve to say, "You are probably used to 5 star hotels." No! We just wanted a clean room! I have never done a charge back on a place ever. But I refuse to pay for such a nasty place. We left early, because we both had trouble sleeping, due to the state of the room. It was just ick. Trust me, don't stay here. If we don't get our money back, I hope they lose way more business from people who are smart enough to run after reading this review.

I stayed again while retracing steps during my cross country trek. It seems your stay depends upon…read moreassigned room. My 2nd visit was still nice, but I couldn't get WiFi in my room at all... had to sit in the lobby to use my computer, which was really inconvenient, given how tired I was after driving from early morning 'til 6pm & they also don't a/c the interior hallways... it was muggy & uncomfortable with too much distraction, so I didn't do much work & only lasted 30-min. My tub also took 20-min to empty out when I took a shower, but that's no big deal... I just let the front desk know to alert maintenance. However, I only stopped here (could have driven 100-mi further, but I had a pleasant 1st visit & assumed the 2nd would be the same) to get a good night's sleep & use WiFi. Because of the latter, I didn't stay a 2nd night, as I'd planned. Still a nice place, lovely employees & a nice, quiet 'hood, despite limited food choices. I was just disappointed that it was $10 higher this time, sans 'net, so I couldn't get any work done. I'd stay again, but I'd ask if I could switch rooms if I couldn't get online & would test it right away before dragging in bags & unpacking... at that point, I'm done. 4* out of 5.

Stayed here for a night while traveling across I-70, it was a welcome after a day of driving. It…read morewas very clean and comfortable and affordable. Check in was easy and uneventful.

After 12 hour drive we were so pleased to be able to get a very warm welcome in this beautiful,…read morevery clean and cozy motel in the mountains! Continental breakfast was awesome! Thank you, guys! 5 start!!

The pros of this motel are many: it comes with a fridge and a microwave and cable! It's only like…read more$80 a night per room! It's not gross! The wi-fi is damn fast! And hey, it had rooms, which is pretty much all you can ask for in a extractive-industry-boomtown like Rifle. The con is that oozes motel-y vibe, and that last night I heard two guys almost start fighting in the hallway. But hey, the continental breakfast has decent donuts, so I'd come here again.

Didn't sleep at all. I stayed a week, and it actually got worse on the weekend... There are several…read moreissues with this place, but the trains that run between 1am - 5am, compounded with the illegal drag racing (EXTREMELY LOUD BURN OUTS) will scare anyone out of a deep slumber. As far as the office staff, they are as clueless as teenager at a fast food chain. They know nothing of the area, such as the #1 attraction of river rafting or tubing, nor are they willing to help. They appear to be a bunch of retired people who are just working enough to get a free stay for a month or two, and don't really care. Unfortunately, summer is the hottest part of the year, and the on site water park feature for the kids, was out of order. In addition, the pool hours are cut off at 8pm. This is not convenient for people who are on vacation, and paying for the use of such amenities. Not impressed at all.

Open but wouldn't let us reserve a tent site. I'm aware it's October but it was 75°F out today. But…read moreyou can revert them in the summer when it's much colder! What an odd rule. I wouldn't come back here again because of that.