I really did not want to make this review, but after consistent negative experiences I feel as if I…read morehave to make other people aware of the services and experiences you'll be getting at MVP pools. I used to go to MVP the majority of my middle school through high school years and I absolutely LOVED it. There were the obvious rules of no running, but overall, it was an amazing experience with amazing Life Guards that were fun and approachable. This is applying to both locations, crahen and sportsplex. It's been about 3 or 4 years since I was a member, and I rejoined because I had a son and wanted something fun for us to do. I am going to keep it for the rest of the summer for my son alone, but I don't think I will be coming back unless there are some changes in personality and/or rules. There are a few rules that I am regarding, but overall it's really just the delivery from the lifeguards that I find completely rude. There is the obvious rule of no running, which I'm not complaining about. I'm more so complaining about the way the lifeguards tell children. It's a very deep and stern "STOP RUNNING"... no please or anything. They will stand by their chairs and rudely scream over and over again. When I was a member in my teen years, there would be a whistle and a "no running, please" and it was nicely delivered and usually nicely taken. If it's a family friendly place, I would honestly expect a bit more kindness and overall manners. Now the rule I am going to complain about that I think everyone should be aware of: you cannot be more than like 5 feet away from your child if they are in the water, and that applies even if they are wearing LIFE GUARD APPROVED floaties. I understand it to a certain extent but it's the reasoning that I get told and hear explained multiple times that truly baffles me: "in case anything happens, you're going to be right there and we don't want anything to happen"... I beg my finest pardon, but what's the point of having life guards then??? Are they there just to yell at us and tell us to be closer to our kids and in some ways, parent? Not to mention, there are multiple signs posted all over the property that says "SWIM AT YOUR OWN RISK", but that's clearly not the case. These situations have mostly occurred at the Sportsplex outdoor pool, but my mom has had a bad experience at the crahen baby pool but I can't speak to cause I wasn't present. It is clear, especially to parents so maybe that's where I'm getting a disconnect(?), which children are comfortable in the water and which ones are not. With that being said, the children that aren't comfortable in the water are already accompanied by a parent. I have seen multiple children today alone that have been pulled that were happily swimming and asked where their parents were. At this point, it seems that the lifeguards just don't want to do their jobs and when they do it, it's done poorly. I'm continuing my membership solely because my son enjoys pools and swimming, but would I ever recommend this place as an enjoyable family experience? Absolutely not.