Grand Imports seriously exceeded my expectations. I brought my car in after another shop couldn't figure out the issue, and the team here diagnosed it quickly and explained everything in a way that actually made sense. They were honest, professional, and didn't try to upsell me on things I didn't need. The communication throughout the repair was great, and the car drives perfect now. You can tell these guys really know Honda, Acura, Toyota, and Lexus vehicles. The shop was clean, the staff was friendly, and the turnaround time was faster than expected. Definitely found my new go-to shop in Austin. read more

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Amazing service. I thought I had a battery and alternator issue with a larger check expected diagnosed from triple AAA, and they did the right due diligence and got my battery replaced and said the alternator was fine. I avoided a $850 hit thanks to their honesty, trust, and level of service. Definitely recommend. read more

Don't let the "good" reviews fool you. The reviews are probably from people who don't know any better and honestly feel like they are being taken care of. We are new to the area and our A/C went out, so we had to find an auto mechanic. Looking at some group forums, I saw that people recommend Grand Imports, especially if you have a Honda. I brought my Honda Odyssey to this place, and I was told my condenser was the issue because it was leaking. I got the quote and literally asked myself, why is this so much!? I called my trusted mechanic from the area we moved from, and he literally quoted me half the price. I understand this area might have slightly higher prices, but that price was way too high. So this is what I did... I called all the high-rating auto shops around the area, and I didn't get a quote over $700 from any of them. Even the HONDA DEALERSHIP of Round Rock quoted me $697 total, labor and everything! So I called these people back, and they said they would work out the numbers. They lowered the price a bit; I paid $761.29 . If I didn't get it fixed with them, then I would have to pay $165. I stupidly decided to go through with the repair, and next thing you know, I now have a leak in my A/C discharge hose. They quoted me an extra $400. In the end, I picked up my car because these people are not trustworthy. Price gouging and taking advantage of people. My bumper wasn't even put on right. Who knows if it was my condenser that was actually leaking or if it was just the hose... either way, don't trust this place. Take your car somewhere else. read more

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Two front desk people said they'd fix my Toyota. #1 said if I bought the parts they could install. I bought the parts. I stopped in again and #2 said they could install so I made an appointment for the following week. Took the car in and was told by #2 they wouldn't work on it. I explained he said they could and #1 did as well. He said they wouldn't do it. On my way out, even though 3 other customers were there, shouted out "A$$HOLE" as I left. I definitely would NOT recommend. read more

I have been using this shop for over 12 years and I am totally satisfied with the quality of their work and their friendly staff. They rebuilt an engine for me in 2022 and I have been completely satisfied. What I really like about them is their honestly--when another repair shop pointed out all the things I needed done to my car, (they fixed a damaged tire with a nail in it), I took it to Grand Imports, and was informed one of the most expensive repair items the other shop told me was needed was, in fact, NOT needed. Honesty like this I have found to be a rarity in the economy after COVID. I like the fact, they now have loaner vehicles when scheduled in advanced. Great repair shop. You cannot beat this repair shop. read more

Ralph is awesome and takes great care of my son's car! Keeps us updated on big services we need well before they are emergent so we can plan for the pricey ones read more

Great and reliable service, always on point. These guys helped take care of my mom's car after a previous shop messed up her axle and brake system. This is the only place I will go to from here on out. read more

I decided to bring my mdx to get inspected & I completely forgot that I skipped out on a timing belt service. I told them to proceed with the service & my car is running very well. They also replaced my brake light bulbs out of courtesy. They're really great people & they also showed me the condition of components and told me when I should replace them. This is the only honest shop that doesn't use autozone parts(you don't want cheap parts). They asked me what brand of parts I wanted to use along with throwing out some suggestions. I'll continue bringing my car & will suggest this shop to family & friends. Thank you!! read more

Definitely not the same since Misty Farrell left. She made this place. And I had been with Grand Imports for 3 cars and had followed them since owner Ian had his repair shop on 620 by RRHS. Misty could practically diagnose the problem over the phone based on my descriptions. I completely trusted her. We went back once after she left, and got an inflated incorrect quote on the issues. We had the minimum work done at the time to get by, but I've since tracked Misty down to (updated 5/15/23) Riethmeyer's Auto Repair on 12172 N Mopac Expy, Austin, TX 78758 phone 512-836-6615. I'm following her there. I'm sure lots of her other customers are looking for her, too. read more

Great work and service at a very reasonable price. Misty is great! I brought my 2013 Acura MDX in today for my first visit and I'll be back. Now I 100% understand why my neighbors all strongly recommended this place. Very straightforward and honest about work that needs to be done vs. work that can wait. Spent a fair bit of time walking me through exactly what the issues are and provided written documentation of what labor & parts would be for each item (breaking out 16 different parts into individual line items including a $1 gasket plug). Pricing was very reasonable compared to similar work I've had done by less experienced mechanics. Lastly they have great equipment on site to update software for engine computers. Prior independent mechanics i'd worked with were limited to code reader diagnostic tools. read more

I took my Acura TSX in for some routine maintenance (Transmission fluid and Oil Change). They were very straightforward and honest with me, and mentioned items [in-depth and explained each and every one of them] to keep an eye on in the future- and even wrote these things down so they'll remember to check on it during the next visit. Even gave me their own personal insight as to what they would do if they were in my shoes. 12/10 would recommend and will definitely be back. read more

Used to go here back in the early 2000's but stupidly bought German cars as a young professional so stopped going there. . Fast forward to now, I have an Odyssey . Anyways I called them up to fix my Odyssey door after some other places said they couldn't find the parts for some reason . Ian the owner who has always been honest and helpful, discovered I only needed a new motor for the door which saved me 800 bucks so about 40% less than the other place . Plus he was able to get the parts with no issues. If you're not near Pville do yourself a favor and drive to Grand Imports. read more

I have been using GI for over 20 years on various Toyota, Honda, Acura and Lexus vehicles I've owned. Never had a disappointing experience. They are honest and only make necessary repairs. Very often will let me know if and how long I can wait on any recommended repairs. I have made many recommendations to friends to take their vehicles here and have heard the same great experiences from them. Can't brag about them enough! read more

As you can tell by the other reviews, the consistent theme with Grand Imports is that once you come here, you will NEVER go to another auto repair place. I'm sure I'm not the only customer who also restricts their new car buying choices to the Honda/Acura and Toyota/Lexus families because I never want to have to go to a different shop! I've been coming here for at least 20 years (I am so thankful to a Honda dealer when I moved to Austin who originally told me about Ian, the owner, back when they were called "HondaAcura") for all the same reasons other customers have mentioned--they are friendly, warm, professional, honest, on-time, and tell you everything up front; they never try to gouge you or do unnecessary repairs (and if they have an active coupon, they'll offer it to you even if you didn't know about it). The fact that their excellent staff (Misty, the fabulous front desk/appt person who is knowledgeable, efficient, and charming, and gets to know her customer as people--she's the best! The mechanics are also friendly and do superb work) has been there forever also speaks volumes about how well run this business is. If you want to find your last ever repair shop, and stop worrying about repairs, go to Grand Imports and see why there are so many other happy customers! read more

I have been taking our cars here for almost a decade. I would not even think of taking them anywhere else. Sadly nowadays it is a rarity to find an auto shop that is simply honest, trustworthy, and reliable. Grand Imports is all of these things, and the staff are genuinely nice people on top of it. After years of dealing with them, I consider Misty and Liz friends of mine. This place has had opportunities to screw me over in the past, and has never taken advantage of me. For example, they recently quoted me a price to repair a power-steering component, and I agreed to have the work done at that price. When I went to pick up the car, I was told that they were able to find the part at a lower price than I had been quoted, and adjusted my bill accordingly. They easily could've pocketed the difference and I would've been none the wiser. In the past, I have also compared prices at other shops, and Grand Imports is always the same or lower. I have also had instances where the Honda dealership has told me that our cars needed expensive maintenance or repairs, then had Grand Imports tell me the work was not really needed, and the dealership was just trying to upsell me. If you have a Honda or Toyota, don't take it anywhere else. read more

I've been going to Grand Imports since I moved back to Austin in 2000. Ian, Misty, and the whole team are fabulous. I appreciate the fact that they are up-front about repairs that must be done vs. ones that can be delayed. It helps me plan for upcoming expenses and I 100% trust them when they say something needs repair that day! I've had Honda's since 2000, and since my wife got one last year she now goes here as well. I've sent my sister and mother there as well (if that's not a recommendation, I don't know what is!). Thanks for everything, Grand Imports, and see you next time! read more

I had high hopes for Grand Imports based on the glamorous Yelp reviews and neighbors who recommended them on Nextdoor. I took our Honda Accord to them after finding a power steering leak. I typically perform all minor maintenance on our vehicles but didn't have time to triage and perform this repair. Monday - called Grand Imports when they opened and asked them if I could drop off the car. The service department was cool with me doing so, so I dropped it off and awaited their call. They contacted me in the afternoon and told me there were two issues: 1. High pressure power steering hose was leaking. Quote over the phone was ~$360 for the hose, o-ring and labor. 2. I was told the power steering pump was still working but on the way out. I approved the replacement of the pump as I didn't want it to fail in the near future. After going through everything, I was told the "all in total" was $680, which included parts and labor. I gave my approval to move forward. They had to order the parts from a Fort Worth warehouse and said the parts would be there Tuesday. Tuesday - icy weather hits the Austin area, which prevents the parts from being delivered from Fort Worth. Can't blame the shop for this as Mother Nature was at her worst, so we aimed for the parts and repairs to be completed Wednesday. Wednesday - parts didn't make it to Austin this day either. Not really sure what happened, but was told the delivery service still wasn't coming to Austin due to the weather and bad road conditions. Shop called me to say it would be Thursday for the repairs to be completed. Thursday morning - shop calls me saying they received the parts from a local shop instead. Cool! They promised me the car would be ready to go Thursday afternoon. Thursday afternoon - shop calls me and says my car is ready to go. Perfect! I pack up my things at work and am getting ready to head to the shop when they call me and tell me my car isn't actually ready. Some of the parts had been installed, but the service tech had already left for the day and they weren't sure if the power steering pump had been replaced. Shop informed me they would call me Friday morning once they spoke with the tech. Friday - shop calls me and tells me the car will be ready to go that afternoon. I get another call that afternoon confirming the car is ready to be picked up. Although it had been a few days delayed, I am happy to get the car back as I had to extend the rental car duration by a few extra days which cost me $150 extra on top of the original two-day rental contract. I walk into the shop Friday afternoon and am presented with a $1,200 bill! Yes, you read that right, nearly double what I was quoted over the phone on Monday! I asked about the oversight, and they showed me the parts and labor details after the repairs had already been completed. The "all in total" they provided to me over the phone was ONLY for the second set of parts and labor for the steering pump, not for the high pressure power steering hose and labor associated with that repair. I complained about the miscommunication and bad information provided to me. They said it is what it is and acted like I misunderstood what was said on the phone. "All in total" seems pretty straightforward to me... The shop ended up taking $150 off the total, which helped, but the repair invoice was still nearly double what I was initially quoted. I received a call later Friday night from the employee who had originally quoted me the $680 "All in total." She apologized, which was nice, but the damage was already done. I suggested she not use the term "all in total" if it wasn't really "all in." Not sure if they will take action to prevent this from happening to other customers. I don't plan to use them again based upon my experience with the shop and the issues mentioned above. The repairs seemed to have fixed the leak, from what I can see. Hopefully this helps other potential customers make an informed decision on whether or not to use this shop for their needs. read more

Recently bought am Acura MDX that I knew was due for a timing belt change. Was familiar with Grand Imports from seeing them on side of highway so I sent an email to them, a local Acura dealer and a local Honda dealer. Misty was the only one of the 3 to reply with a detailed estimate AND mentioned a $50 coupon that she would apply. The dealerships replied with horribly composed emails and were several hundred dollars more expensive for less work promised (as best as I could tell from their "estimates"). 2 months later finally got around to getting it done. Dropped off in AM, spoke to a gentleman (did not catch name unfortunately) who was extremely polite, I asked him about the possible need for additional work (valve adjustment), he explained when they usually see that come up and gave opinion he would not suggest worrying about it at this point. I was ready to spend a couple hundred more and appreciated his honesty. Got a call in the afternoon that car was ready. Misty apologized and mentioned they had to replace some trim fasteners (they dry out and break easily in all cars) and warned me that was added to bill. Came in to pay and the bill was exactly as I was quoted 2 months earlier, minus the $50 discount she mentioned (plus a small amount for the fasteners). Outstanding shop, I have no intention of taking this car anywhere but them read more

I am grateful for a woman based business; great service, attention to detail, committment to a fast, pleasant experience, willing to go the extra mile for customer satisfaction! Misty and Liz are friendly and easy to work with. They search the best parts for my car and my budget and the work has been perfect! Having a car fixed can be scary and expensive AND each time my Honda needed a repair, this palce I trust! read more

Had to get my visor replaced on my Toyota Camry because it kept lowering and hitting me in the head. It did take a week for the new visor to come in, which seemed a little longer than normal to wait for a part like that but once it did, they took care of the replacement within 30 min and for a fair price. I would definitely recommend them again but would make sure the repair isn't something that needs to happen immediate. read more

I've been having Grand Imports work on my vehicles since 2001. Years ago they only worked on Honda cars so I bought another Honda since I loved the work they did on my Acura Integra. My Honda CRV has been trouble free for years thanks to them. They have done all the major work and always have done a clean thorough job. They now service Toyota too which means you can bring in your Lexus or Scion since they all are Toyota underneath. They let you know what you need and don't need. The work is done right and they place is clean and friendly. I also like the fact that it is gated overnight unlike other shops where they leave your car out in the open. The WiFi helps for business people, plenty of magazines for the readers. Couches are too comfortable. Clean bathroom and water fountain make the place an excellent location in my opinion. Keep up the great service. read more

Fantastic automotive shop! I have been taking my Acura vehicles to Grand Imports for about 7 years and have no complaints. This is a family business run by extremely honest and trustworthy folks. Misty and Liz are always polite and great at explaining what the maintenance or repair entailed. I used to take my vehicles to the Acura dealership, but I can get the same level of service at Grand Imports for a fraction of the price. Highly recommended! read more

I've been taking my cars to Grand Imports since I moved to Austin in '03 and won't be going anywhere else unless I move out of the city or the state and even then I might bring it back here. Seriously the best mechanic I've ever used. I have zero mechanical abilities and I have complete trust in them. Plus they don't judge me for having no mechanical abilities. They're always up front about the prices and even more important, they let me know what stuff needs to be taken care right away and what stuff I can wait on, which makes it super helpful for budgeting. And the customer service is excellent, which can be super hit and miss at a mechanic. Highest recommendation! read more

If you want an honest repair estimate on what your vehicle needs with no pressure, and you get to choose what you want them to do, you've found the right place. I've been using GI for 8 years and will not take my Lexus to anyone else. GI knows what the common problems are for Toyota/Lexus vehicles, where other shops will just guess... I know this from experience and Misti will work hard to keep your repair cost at a minimum and let you know if you can wait on any needed repair. read more

This shop is legit! Everything is upfront and they dont over sell you. Been going here for years and would never consider going anywhere else. And I love that they take my extended warranty I got through the dealership so my out of pocket has been minimal read more

I used to do all my own automotive repair. (except automatic transmissions) Grand Imports is so trustworthy and easy to work with that the amount they charge is lower than my time is worth to me. My skills in automotive repair have atrophied. read more

I heard about Grand Imports from some people and I've seen it off of I-35 many times. When you drive by, they advertise that they specialize on Hondas, Acuras, and Toyotas, so when my own Honda bit the dust I took my car to them. It was a simple problem of just a battery, and a faulty Oxygen sensor. They quickly diagnosed my problem, called me to ask for my authorization for each issue. What I liked most was their service manager was a woman (no offense men, but it was a nice change!). It was nice to speak and deal with Misty throughout my experience there because she seemed so genuine and upfront which I appreciated. She explained the consequences of not changing the oxygen sensor when I balked at the price, and she told me that it wouldn't be harmful if I didn't change it immediately and when I decided to, that she would reimburse me the 49.00 diagnostic charge. She suggested that I save up for it and replace it when I was ready. There was no pressure to repair my car. They suggested that I get my oil change because I was overdue. I was pleased to hear that their prices were comparable to Jiffy Lube (28.00) and I had more confidence that competent people were working on my car. Originally I wanted to take my car in to change the transmission fluid as I knew that I was long overdue for it, and when I spoke to her about it, she quoted me a far more reasonable price than I expected (49.00 or something similar). Originally when I had gotten quotes from others, I was anticipating somewhere from 75.00-100.00 so I was happy to hear that their prices were competitive. The thing that I appreciated most however is that they have a part-time driver who not only can drop you off at home, but pick you back up again to go and pick up your car. There was no extra charge for that either. They finished my car the same day that I took it in, and I received multiple phone calls asking my permission before they did anything. I didn't plan on getting my oil changed, but I went ahead and did it because it was convenient since they had my car anyway. There was no b.s. about air filters, or other additional services that Jiffy Lube tries to get you to do. I really had a great experience with them and they certainly earned my loyalty. Oh the last thing I wanted to add was that originally after I jumped my car, I heard a whirring sound when I accelerated. I told that to Misty, and she called and said that the mechanic drove it and didn't hear the sound and that they thought it was battery related. She also said that if I picked it up and heard it again, to bring it back so they could look at the car again. Even after I picked up my car she said that if at any time it started again, to bring it over. It was refreshing to actually be believed because my experience with mechanics is that if they can't hear it, it either didn't happen, or they don't care. That was not the attitude here at all. PS: It looks way nicer inside than it does on the outside. read more

Grand Imports - Auto Repair Near Me - Austin, Texas

Grand Imports are hands down the best mechanics in town ツ Not only are they knowledgeable but they are honest and reasonably priced. Their work is just as hood as the car dealers. Also, the staff at Grand Imports is super friendly and know everyone by name. Outstanding!!!!!! Months ago I had a bad experience with Just Brakes after they replaced all four brakes on my car. They stringed me on because of the warranty; having me come back several times in the year for a loud squealing noise before quoting me an exorbitant amount of $943.96 for a different issue to get rid of me. They claimed the cause of the loud noise was because the hand break equipment needed to be replaced. Their quote was preposterous since I'd only used the hand break maybe a total of five times since the purchase of the car. I took the car to Grand Imports and they fixed it the same day. They stated that the noise came from the rotors never being resurfaced or replaced and off the market brake (cheap) pads being placed on my car. I will never have anyone other than Grand Imports work on my car again. Happy, Happy Customer....... read more

Paid $65 for them to tell me things I already knew about the car. Wanted more money just to figure out what was wrong. Waste of time and money. Plus no one was wearing masks inside. Did not feel safe here. read more

I can't say enough good things about Grand Imports! I took my Acura in for what turned out to be a MAJOR engine issue. The Grand Imports team ended up rebuilding the entire engine for a fraction of the price the dealership estimated. Misty and the rest of the folks there were courteous, honest, and sensitive the costs associated with the repair. In addition to being up front on costs and time estimates, they communicated frequently with me throughout the process. They made me a customer for life! read more

Grand Imports has been doing all my automotive repairs for over 20 yrs. I can always count on them to properly diagnose and repair my cars in a timely manner and at a very fair price. No one ever likes having to take their car in for repairs but the staff sure does make it less stressful. read more

I have been in the auto repair industry for nearly 50 years as both a Journeyman Mechanic, a service manager and shop owner . Grand Imports is what I like every shop to strive to be. They are as close to experts as you can find on Toyota's and Honda's. They have the skills and the tools at the same level or even higher than a dealership but without B.S. you get at dealerships. Whenever I have a customer ask where they should take their Honda or Toyota to I tell them Grand Imports! read more

What more could you ask? Friendly, professional staff. Excellent work done at very reasonable rates for maintenance and repairs. Considerably more affordable than the dealers and better quality work than any of the franchise outfits I've ever had to use in the past. Comfortable, clean, quiet waiting room (with free Wi-Fi and K-Cup beverages). It's even a decent place to nap if you are waiting on the work instead of dropping it off. :) Our Acura and Lexus vehicles won't be cared for anywhere else. If you haven't been there yet, it's really easy to find. You've probably seen their sign on the I-35 south-bound access road just south of Grand Avenue. read more

This shop was highly recommended by my neighbor who drives a 2005 Acura, so I figured they could service my 2013 Toyota Highlander. Came in for an oil change and tire rotation- quick and convenient appointment, clean and quiet waiting area, and best of all no upselling like I got at the last oil change done at a dealer. My new go-to place for this car and my son's Acura when it ages out of factory covered service. read more

I've been bringing my car to Grand Imports for three of the five years that I've owned it and my only regret is that I wasted time with the dealer when it was new. Misty and Liz are extremely knowledgeable and trustworthy. They have great attitudes, recommend only what's needed and honor their commitments, I can't ask for anything more. As much as I like my Acura, the main reason that I will probably buy another is that I'll still have Grand Imports to take care of it and make my life easier. read more

Grand Imports took excellent care of my 2001 Civic for many years. They offered outstanding service, and they never tried to push unnecessary repairs on me. They also let me know which items were high importance, and which could slide until another day. The service manager, Misty, is very skilled at translating complicated technical issues into plain language for those of us who aren't mechanically inclined. When my new Honda is out of warranty, I will absolutely be going back to Grand Imports. This business is every bit as good as the dealership at a fraction of the price. read more

I can't believe it took me this long to find these guys! I wouldn't trust anyone else with my imports. After nearly getting killed from the shoddy work of our previous mechanic, Grand Imports saved the day and has been providing us with top notch, safe and reliable work since. They go above and beyond with quality and customer service and they always keep me informed on the status of our repairs. Love these guys! read more

This is a "No-brainer" if you have/care about your Toyota Honda Acura or Lexus go to Grand Imports. Quality service no matter who you are, how old your car, or if it takes you time to get necessary maintenance or repairs. They are very efficient in handling repairs. They are Honest! They have great Integrity in their work! They have excellent communication with owners of vehicles throughout process! They make you look good when you refer them out! I no longer live in Austin (I live five hours away) but I am able to send photos ask questions and come back for them to be the only hands on my car because it's worth it! They remember you and remember your car. You don't have to go through lengthy process in figuring out what needs to be done! They have been more than a saving grace to me. They have saved me tons of money on repairs when other dealerships or repair shops would recommend I sell my car! I am proud to say they are my Go-to and the best auto repair shop I have ever experienced! From being a young 20 year old to now having such a relationship with them that I am confident they will take care of their customers. They treat us like family and close friends. Definitely the best in the business! All over Texas. They have earned my complete loyalty! read more

My car had a few issues that needed to be addressed. These guys were able to get my repairs done in a timely manner. They even threw in a free alignment. Overall great! read more

You could not ask for a better staff or service. They are, from the owner on down, the best! We started having our Lexus RX350 serviced there after the factory warranty ran out. Honest, reliable and they save you $. DW Georgetown Tx(Walburg) read more