Jacqueline & Tim were accommodating, flexible, and informative throughout each and every tour,…read moreconversation, and application question. While the location & building are lovely, having both as the 'go-to' organizers of operations was vital in my decision to move from CA to this location. Both were helpful and kind... but not because it was their job, but instead, you could tell it was simply their true character. Both deserve raises, promotions, and kudos from management. And I say that as a future tenant who submitted their application today.

Excellent place to live. Property management is amazing and quick to respond to all your needs…read more Maintenance is on it! Very family friendly and convenient place to live. They always have a fun event happening in the community. Definitely recommend this as a wonderful place to call home.

I take reviews very seriously as it helps another person decide if they want to business there…read more I would never want to have to deal with this apartment complex ever again. We lived there for 3 years and everything was just horrible all the time or anything we would do they always had something to say about it. If you want to be left alone and want to live how you want to and don't wanna get kicked out over a mistake then don't think about signing with this apartment complex. Even my business that felt with them have had nothing but trouble the entire way.

As a resident: The complex continues at a steady decline. Upon moving here in December of 2024 we…read morewere pleased with management and upkeep. Unfortunately, since the new management company has taken over there have been a barrage of issues, and the latest reviews reflect it. They've discontinued service providers for basic upkeep and cleaning. Upon bringing my complaints to the front desk this evening, such as the lack of cleanliness that was once a part of this complex has become nonexistent. The bugs and dirt that has overtaken the halls is completely unacceptable. However, while management neglects the upkeep of the property, they are becoming obsessive over minor infractions by the tenants. While they remove the onus of expectations from themselves they point fingers at the occupants. Upon approaching staff today concerning the lowered standards, we were greeted with a nonchalant attitude and pure rudeness and disrespect. The staff member made it clear that he had no care to hear our complaints, he also snarked that we should pick up their slack. It is apparent that the management and staff are not concerned with the wellbeing and living conditions of their tenants. At the least, tenants should be respected and treated accordingly. If you're looking for basic expectations while paying inflated rent prices, this is not the place to be.

Thanks to Von for helping my mom get her appt reserved. Easy process and Von is such an amazing…read moreemployee. Kinstead is lucky to have her.

touring was horrible, customer service was horrible. Do not recommend, the units do not look as…read morenice as they do online.

If you're looking for senior living, keep looking. Children…read morelive on the property. Management does nothing about it.. 55+ is misleading.

Not a good place to live for the elderly, it is not just senior living, children live on the…read moreproperty but the staff won't tell you this

Honestly, I loved this apartment. I moved my stuff in during Aug. 2023 and stayed until last month…read more(03/2026). I recently moved because I got married and needed more space for my wife and our dog. Aside from that, this place was everything my wife and I needed and more. There are a few people who truly made this apartment feel like home: Guy Kohavi - Great Maintenance Assistant with amazing communication and an awesome attitude. He was always a pleasure to talk to and work with when finding solutions to normal wear and tear issues. Britnee Scott - Assistant Property Manager with a really positive attitude who was easy to work with. She made living there seamless. Lisa Smith - A very kind front desk representative who always did her absolute best to answer any question I had. If she didn't have the answer immediately, she would do whatever she could to get me one as soon as possible. Thank you so much to the Watterscape team for everything you did to turn our apartment into a home. I truly appreciate it.

Hello everyone, I'm gonna make this one short. First off, this business is terrible and the…read moremanagement company that runs this place in conjunction with the managers are just freakin terrible. They treat you like you're an idiot and never communicate with you or the other residents about anything. The big thing for me, as my wife works from home and I'm an online gamer is the internet. It is god awful. On and off all times of the day and it just goes down randomly. Takes like a minimum of 4-6 days to come back online, but they assure us we get "white glove" service. Biggest lie out there. Couple more things: Dog poop is everywhere outside so watch were you step. Also, the apartment reeks of weed. Look, for as much as you will be paying, just go somewhere else.

The office employee's are really nice We moved to GALA AT…read moreMELISSA 2 months ago and the residents are so sweet and welcoming grounds are well kept everyone we came we have came across are always smiling and they introduce themselves to you make feel like you're important I have never been in a community that's so peaceful and were people are happy to see you.

The entire place is a mess. In the entire time that the apartments have been open we've never had…read moremore than a month at a time where the pool was open. The gates haven't been closed in months at this point. Originally we were to get covered parking and we never got it. The first 3+ years the fitness center was only open during business hours (mon -fri) and those hours change as much as management and the office staff does. Rent increases but nothing gets better. Many units have mold, the weed smoke is atrocious. The parking is horrible. The maintenance has an attitude when heaven forbid there be an after hours emergency of water leaking from a unit. Pest control is supposed to come, it's non-existent. We are now being charged for filters, drip pans, light bulbs, etc. Many units have unverified adults living there that aren't on the lease and the office doesn't seem to care. Dog owners let their dogs poop anywhere and many let their dogs go without leashes. Pool was to be opened in June this year after repairs and have no pool at all last year and its still not open at the end of July. There are supposed to be weekly resident events/activities and we do good to get a sheet of paper with a couple notes on it once every couple of months as the only communication from the office. Go elsewhere, even if rent here is cheaper... you will regret it.

Quiet, family-friendly neighborhood. Super safe. Friendly staff and very timely maintenance help…read more Complex offers beautiful, livable floor plans and is always well kept and clean. Loved living here!

Great place to live. My apartment is really cute and exactly what I need. Office staff is friendly…read moreand helpful. Maintenance is here quick!

I toured this property and was pleasantly pleased with the layout of the biggest one bedroom…read more Unfortunately, the only one bedroom on the first floor is the actual model. My search continues...

Well we went for a tour Bridget did an amazing job explain everything needed today I got a call…read morefrom the apartment and haley was very rude and even hung up on me mid sentence

Went to visit the property in April. My wife and I loved everything about the property and had…read moretoured multiple apartments prior to touring Waterford. Let me just say this, none of the other properties we visited had anything on this property. No competition at all. We signed our lease a day after touring with Barbara. We were skeptical just like many other people are I'm sure when looking for a new place to live. But Barbara was amazing, there are plenty of reviews talking about how great she is. She exceeded all of our expectations and was the most personable person ever. She made us feel so much more comfortable; especially considering the fact that my wife and I are new to Texas in general. Thank you Barbara! 10/10 would recommend considering Waterford to be your next home and would recommend touring with Barbara.

My son is a resident of this apartment complex. He has been a resident for over two years and says…read morehe really likes the apartment unit he is in. His apartment is spacious, has high ceilings and a wall of large windows that provide natural light during the daytime. The unit is equipped with a washer and dryer, built in entryway cabinets with a hall tree, and a wine fridge. The secondary bedroom has a large walk in closet and the bathroom has plenty of storage space. The kitchen has ample cabinetry and counter space for meal prep. The unit also has wood like flooring and stainless steel appliances. The master bedroom is roomy and has dual sinks and a large walk in shower. Waterford has many amenities such as two pools, two gyms, two game rooms, two meditation rooms, and two lounge areas equipped with coffee/hot chocolate machines. They have various monthly events such as breakfast tacos, bagels for brunch, and pool parties to name a few. The leasing agents are very attentive and any items that are broken are promptly repaired. Barbara is the leasing agent he has the most contact with and he says she is amazing at setting up events for the residents. In addition, he said having the Frisco Fresh Market close and open on Saturdays and Sundays is very convenient for him to visit for groceries and the like. He enjoys being close to downtown Frisco to be able to participate in the different events hosted at the soccer stadium and in Frisco Square. I wrote this review based on his experience with Waterford and the brief encounters I have had with the staff when I visit him. Overall he says he enjoys living there because of all of the events and activities. He higher recommends Waterford for individuals looking for a luxury apartment with awesome amenities and ambiance and one that is close to coffee shops, sporting venues, shopping and restaurants.