I just want to say how thankful I am for El Lago Apartments here in McKinney. My situation isn't exactly standard, and they really worked with me through everything. They showed understanding and patience when they didn't have to, and that meant a lot. The apartment itself is great -- clean, quiet, and comfortable. But what really stands out is how they handle things. Anytime I've had a maintenance issue, it's been taken care of quickly. The maintenance guy has always been polite, respectful, and easy to talk to. No attitude, no dragging things out -- just gets it done. It's hard to find places that treat you like a human being instead of just a lease number. I'm genuinely grateful for the way they've handled my situation and how smooth everything has been. Very thankful to be here. read more

Johanne always responds promptly to my service request. He was a great help before when there was a flood in my apartment from an upstairs unit. I am still in the process of getting my place back to its original condition. Everyone at El Lago tries to address any concerns as completely and as timely as they are able. There is very minimal delay if I ever request service. I appreciate them all. read more

We love living here and have for two years. The amenities are great and the service requests are always fixed the next day. Come be our neighbors! read more

I have lived her almost 2 years and have no plans of leaving. Maintenance if needed has always responded fast and fixed immediately . Front office staff has always been friendly and very helpful. Definitely recommend. read more

I submitted maintenance requests regarding a leak under the bathroom sink and electrical outlets that weren't working. Maintenance staff (Hilberto) fixed both issues quickly and efficiently on the business day after I submitted the requests and he was very professional and friendly. I just moved to El Lago apartments in September, 2024 and I'm very happy with everything so far. read more

The apartment complex is clean. You always see maintenance about picking up trash. They actually keep their dog stations filled with bags and have a good amount of stations available. The leasing office is nice and helpful. The apartment complex is quiet and my neighbors are great. I've not had any issues with pest in a first floor apartment. Would highly recommend. read more

I use to live at El Lago, and I would just like to make a major shout out to Dylan, he is definitely a great part of management, he helped me before I moved, and even when I moved out completely? and was still having packages shipped to my old address on accident, he was over accommodating to help me retrieve may package, such a very patient guy! Thanks again Dylan! read more

The worst experience dealing with them! So I signed a 6month lease from January to June. In April, they sent a letter about offering to extend my lease. Not knowing I thought I would have to give a 30 notification, but the letter say you will need to put in a 60 day notice before moving out. I so when May came, i mentioned it to the manager and she said there's not she can do. So she put me down July 21 as the move out date. That's the 60 day notice. Oh ok, June came and then July. I paid my last month which was June and then I paid the prorated amount for July. I had no problem with paint or carpet or anything. Me and my wife clean and mop and dust the whole apartment. It was cleaner after we left then when they gave me the keys to it in January. Now they trying to charge me additional 433.53 for earlier move out! A carpet bill of 118.00 to clean when nothing was spilled on the carpet which is only in the bedroom. I never did eat or drink in. How is that moving out early when you pick the date and I paid for July! They are scammers! read more

You guys rock!! Thank you for coming to fix my garage so quickly. I really appreciate it.

Maintenance responds quickly to your needs. Management is very friendly and the complex is peaceful. Loving it here my first few months.

Awesome response time for breezeway to be power washed. Also the subfloor above my garage was 3xposed to a leak in the apartment above,vans the very competent and timely maintenance crew fixed it within 12 hours. This is what keeps me living here. Shout out to El Lago apartments in McKinney, TX. read more

Excellent service, the maintenance guys are very professional and leave everything very clean.

Lots of apartment choices in the area, many are new construction.El Lago apartments has everything I was looking for, great location, spacious floor plan, garage. My apartment was/is very clean, like new and fresh looking. Everything has been better than expected; all the office staff I have interacted with have been polite, courteous, respectful and professional. Luisa is the best, kind, hardworking and courteous. Shout out to Shera for making the application and approval process smooth and Danny for fast, professional maintenance. Alyssa is also great, responsive, and knowledgeable. Plus, there are restaurants, bars within walking distance :) . . . El Lago apartments in Mckinney is a great place to live, WFH. It's good to have options to consider vs. smaller, overpriced new construction. read more

Leasing agents are very nice and kind. Luisa and Ashley. Maintenance personnel very efficient

My family and I have lived here for nearly three years. Its an apartment, not a five star hotel. But it's been great to us over the years. Just this week, the same week of the snowpocalypse, our refrigerator was giving us problems. Within two hours of the work order, maintenance came by. An hour after that I get a knock on the door and they said we were getting a new fridge in five minutes. That's how most of our work orders to. Very quick service and communication is awesome. We've only visited the pool a few times but have never had any issues. The gym is your standard apartment gym. It gets the job done. We also happen to have a great unit. In the corner with no neighbors except the one above us. Parking isn't an issue for us since we have a garage and can park our second car behind the car. read more

El Lago - Apartments Near Me - McKinney, Texas

Anytime we need anything in the apartment the maintenance team is incredible. They answer the request quickly, and efficiently. The team is always extremely nice and professional. Great job again! read more

We are moving to a house at the end of November. We have lived here for 2 years, and as we have had our ups and downs with the property, there has been one constant. Joe, in the maintenance department has made our stay pleasant. He has been prompt, extremely knowledgeable on every area of maintenance, especially with heating and a/c, which includes the refrigerator. He has been trustworthy (the only one I would allow in my apt. in my absence), and has always exhibited the utmost professionalism. Thank you, Joe. We appreciate all of your hard work and will miss you! read more

El Lago - Apartments Near Me - McKinney, Texas

This is our second year here. Maintenance was great our first year and has gone down hill since we renewed. The head maintenance does not listen to the residents. Floats his own boat. I had an emergency Saturday Sinks in the kitchen clogged. No one came so I had to deal with it myself. Put a service order in for exterminator over a month ago for roaches. Still waiting no one showed up. There is a problem with an appliance and the answer that I get is there is nothing wrong. read more

I've lived in El Lago for a year and just renewed my lease. They are very prompt with service requests. My ac wasn't cooling and I called at 9 am. It was fixed by 10:30. read more

Beware - These apartments are run by a tyrant who will change your lease whenever she feels like it. We've lived here for eleven years and seen more managers come through here than the Defense Against the Dark Arts post at Hogwarts (I.E. The job is cursed). The management were supposed to give us 30 Days Notice to clear out our garages because they have decided after several years now that each family is only allowed ONE garage, regardless if you're paying for them. How many days notice did they actually give us? 7 days. 7 days to clean out two garages filled with things that came from my dead grandmothers house, things that we didn't get a chance to go through. Essentially, the base of this review is this; don't move into these apartments, or you will be sacrificing all your American freedom to live under the totalitarian rule of an angry and vindictive management who doesn't actually care about you or your family. read more

El Lago - El Lago Apartments - BEWARE! Next thing to a Concentration Camp! No Notice - Reserve the Right To Change Your Lease Whenever! - Apartments Near Me - McKinney, Texas

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Everytime I need something fixed they always come quickly. They are always respectful of my home and complete the job professionally.

We've been here for almost a year. The maintenance department is Great! They come on the same day and fix the issue. They are respectful and professional. The ladies at the office are great. Ashley and Debra have been so helpful! I'm grateful. Thanks read more

These scum bags waited 4 years to send move out charges for my husband. They claim he didn't leave a forwarding address so they didn't send it, but some how they were able to email it 4 years later. They didn't ask for a forwarding address either. Don't rent from these people they are dishonest. read more

When I say they have the best maintenance team ever... any problem is addressed right away and on the off chance they can't come out the same day, they'll still call and check in with you to make sure it's not an emergency. The girls in the office are all nice (Alex and Kristyna have been really helpful) and there's always someone driving around on a golf cart so it feels safe. From someone who's worked in property management for years and always expects the worst, living here has been a great experience so far. read more

Before we took possession of the apartment there had been an infestation of roaches. We were told by management it was so bad that we had to wait a full three weeks to move in. We demanded a change of location to a different building. There are parking problems especially going toward the back of the apartments. My vehicle was vandalized, and the management's garage which was next door to me was burglarized. Their security gate never works, which allows anyone to get into the apartments. Not safe at all. Their facilities more than half of the time aren't open or don't work. Dog feces are everywhere, and management is horrendous and unhelpful. The community is only as good as the people who live there. Check out the community between 9 pm to 1 am. Completely and totally awful. Thank God we signed a 6-month lease. Got out right in time. God blessed and highly favored. read more

We moved here a few months ago. I love these apartments! Murphy is the manager now and she is awesome. Ashton the assistant manager has been supportive and patient. Anything I've brought to them they bend over backwards to get done. We had small maintenance issues when we moved in. They have been here the same day and fixed them immediately. I know several of my service staff by name and they always say hello when I'm out. The office staff Shay, Deborah and Kristyna have been so kind and helpful. Everyone is always so friendly. We moved to these apartments because of the great prices and now we love it because of the staff also! We have made friends with our neighbors here. Everyone we talk to says great things about El Lago also. I definitely recommend El Lago!!! read more

My kids love the atmosphere! Very family friendly. Staff has been very responsive! Maintenance have helped this single mom out multiple times! Very quick to respond and friendly. Overall, its spacious 3 bedroom. Not noisy and I feel safe! I have nice neighbors! Will continue my lease! read more

Pros: They always send someone super fast if something goes wrong or breaks. They've always been very helpful and punctual. Our appartment is nice, great view, and I LOVE the carwash on site. Talk to Brittany for excellent service! Cons: The gate is always broken. They have an employee who's always super defensive when you complain and she's just plain RUDE! They have a policy against sagging pants and beat-up ill kept cars that they dont enforce. read more

I agree management is the worst. They are full of games and will nickel and dime you whenever they can. My apartment is raggedy. The money I pay for rent can lease a much nicer place. I was in a pinch and had to find somewhere fast. I wish I would have been able to take my time to find a better place. Best thing about my apartment is my breezeway garage I don't live in the garage. Enough said. WARNING. Don't move here. read more

What a joke! Honestly where do I begin about my absolute disgust with this management team? The complex is filthy and they let anyone/everybody live there. We had drug dealers living on the bottom floor but management doesn't care. Forget about calling on any issues or repairs because management doesn't like to answer their phones or return phone calls. It took me an average of 4 times to call and leave a message before I heard anything back. The lost my rent check on the first month when I handed it to the manager and blamed me for not paying. I should have known that my awful experience would just go down hill from there. The entire staff is so rude. After 3 attempts to talk to the manager about not wanting to renew our lease, since she wouldn't get back to us, our lease got extended by an extra month and a half. we moved out, after paying in full, three days early AND got charged with an additional $97!!! WTF?! This place is not worth the price and not worth your time. I've lived in several apartments and have never been treated like this before. It truly is a joke and the entire management team should be fired. They do not look out for their tenants or their well being. They are just money hungry assholes. I called and emailed the regional manager with the phone number in the handbook 6 days ago. I am still waiting for a response. read more

El Lago is a very well managed property complex. Maintenance issues are taken care of promptly and office/maintenance staff are professional, courteous and friendly. I am so glad we chose this property as our home! read more

My furnace stop working and I woke up to a 65 degree temperature, I stopped and told management and maintenance was there shortly after to find out the problem. The damage was found and corrected and my heat was back on shortly thereafter. El Lago has always been responsive to my requests. read more

My friend lives here and she says that the management company takes a few days to respond to repair requests. The grounds are always clean and they have a model unit that is available to rent on a nightly basis for out of town guests. (which I think is pretty awsome!) read more

This is honestly the worst apartment complex I've ever lived in. I lived in college station, which was student living, which was way better than this. It always smells like weed here, my car has been keyed, neighbors are rude and call a noise complaint for everything even when you aren't doing anything. People threatening you, car break ins & have had several people trying to break into my apartment. Cars speed through the complex playing loud music. The parking here is absolutely horrible, literally there is never any parking. People hopping the fence to get into the complex. Several people getting chased down here, along with police officers being here often. Management does not answer or return phone calls. I wish I would have never signed a lease here. This complex has made me hate McKinney in general now. I don't have one positive thing to say about this place. I have to give it a rating to post this but this place doesn't even deserve one star. read more

The leasing agents are beyond friendly and helpful. The property itself is beautiful, and the apartments are gorgeous as well. The maintenance is the best of any property I've lived at. read more

I have had a terrific experience at El Lago. The management is friendly and courteous as well as professional. I would recommend this community to any of my friends or associates. When I first moved here, the response to a small question I had about maintenance was immediate and the maintenance man was trustworthy and very friendly. I feel secure living here and I love my apartment. The children have been no problem and my neighbor introduced himself to me immediately. The grounds are well kept and I see personnel in the golf carts waving and talking to the other residents here. I truly love it here and will most likely stay a very long time. read more

The apartments are ok also the location. The parking it's a big issue, but the worst of all and more important it's the service in the leasing office, I have a year living in here and at the beginning one lady was super helpful and kind, but after she went, the new person in the position wasn't competent, and deal with the managers was awful. Those two ladies are rude, aggressive and even racists. We went for help and information about the notice for not renewal again here and all that we receive was threats and intimidation. Isn't a problem of quality in the service, they are really bad persons. read more

Ok. So if you are thinking about staying here, BEWARE! The onsite staff in my opinion is more concerned about what's in your lease rather than listening or caring about it's residents. We had an incident where one of managers onsite was extremely discurteous to my wife. She walked up 3 flights of stairs knocked on our door and began to yell at my wife for something very minor in nature. I have never been so shocked by a lack of professionalism. It was so bad that my wife called me AT WORK and asked me to come home because she was crying!!! Also, before we even entered our apartment we were told certain things that would be included in our rent and come to find out that it doesn't matter what they say its what's in the fine print of the lease...that they continue to point out. It didn't matter who I talked to up the chain of command...because nobody actually cares (in my opinion)! To make matters worse... I feel you can forget about EVER seeing any of your deposit you initially put down! In our case, we put down a $300 deposit and they ended up charging us nearly $200 in extra costs above and beyond that deposit! The prices they end up charging you for minor items are way out of line and if so much as anything you own is not covered in plastic....well...in my opinion you can expect some type of fee when you move out for just having "lived" there. I think they actually like sending residents a BIG BILL after they have moved out when they have already paid HARD EARNED dollars to live there! We didn't stay for long, but it was long enough to be the worst apartment I have ever lived in! The property is actually nice and has amenities, but the on site staff and management team all the way up the chain of command (at the highest levels) in my opinion need to be replaced! read more

Good morning, I seriously need an URGENT response from the managers of the "El Lago apartments" complex in San Antonio, Texas. we can not communicate with them at any time of the day, we have left many voice messages but they do not return the call, we moved from El Lago apartments, less than 1 month ago, we received a letter that we must pay an amount, with what we do not agree, since we take care of the conditions of the apartment for more than a year, however, we have proofs videos and photos that we took the same day of our move, and we also have proof of the orders of repair that we made 2 days before our move, the letter tells us that in the disposer there were "glasses" but it turns out that the maintenance man did not see anything wrong and he repaired and worked perfectly, as well as other damages that they want to collect, They want to take our deposit and also want to charge a ridiculous amount, I try to communicate every day to discuss this and show them my tests, but I can not communicate with the number they sent in the bill, I DO NOT I want to damage my credit history just because they do not answer the TLF, it's not fair. what they do to the clients is not fair, because we are honest people, we went to the office of El Lago apartments and they tell us that they have nothing to do, that we have to call the number sent to us by the managers of San Antonio Tx . It is not enough with the bad treatment we received from the managers of the El Lago office in Mckinney. Texas?????? read more

Every apt complex has issues but this complex has gone downhill and I feel like I'm living in South Dallas. There are bloody brawls at the basketball court, the pool is full of non - residents daily who wear little to nothing in swim attire, smoke marijuana and act like they are attending a spring break party. The McKinney cops visit this complex daily. The kids are allowed to roam the complex and everything that is meant for tenant use, is eventually broken and unusable for a period. The complex does fix the broken things eventually but such should not be broken bc of mischief. Loud music is played by ppl coming and going on the complex. Tenants play their music loudly in their homes too. The rent here is not cheap and the complex itself is nice and provides nice amenities but management is not on top of the crime or noise pollution. Def not a family friendly apt complex for those who work hard and need sleep! read more