Pool is always dirty. They leave it up to the maintenance people to keep the pool clean but they…read morehave no clue what they are doing. Parking garage will not close so all residents cars are subject to being broken in to. Floors within the apartment are disgusting and the bottom floors smell like trash. Don't move here. Only reason I live here is because it's convenient for me. Attached are pictures of how dirty the pool cleaners are. Plus IM the one who emptied the cleaner so it could keep cleaning the dirt out of the pool.

I had the pleasure of speaking with Dom'onic recently at the Windsor West Plano community last week…read moreregarding an apartment, and to be honest I thought he was a manager at first because of the way that he carried himself, from the way he was dressed to his positive attitude. He greeted me right when I walked in with a smile, and his professionalism and confidence made me feel like I had come to the right place. His knowledge of the community and the area was impressive for someone who had only been there two days at that. The community itself is just stunning, beautiful grounds, gorgeous gym..and that pool! I could swim in that pool for days!! He answered all of my questions with ease and made the process fun and exciting even though i wasn't interested in touring. It was nice to see someone who is personable for once as he had answers to all of my questions without having to always ask someone else. You can tell that he genuinely cares about the people and the community. I was very impressed and grateful for his help as I am not used to apartments, so I needed a little help. I'm still deciding on what city to move to, though if it's Dallas, I will be calling West Plano home! Thanks, Dom'onic!

It's a good place, quiet, neat. It has a very good gym…read morealthough I must say that some elements are damaged and pending repair but in general you can do a good routine with the elements that are there, it also has a good business room completely well set, I can say that it is a good place to live, a neat pool with good places to sunbathe and have a good time

Bikes everywhere at night. The kids leave their stuff everywhere and run around screaming. The…read morepool, the yard by the pool, in the office, gym, parking lots. We were trying to leave, car lights are one and about 10 kids all ages continue to ride bikes in the parking lot, clearly seeing a car trying to leave. parents did very little to stop them. They play cricket and throw balls in the parking lot every day, no regards for the cars. The screaming from the volleyball court can be heard from inside your apartment. Adults and children. Office staff is kind and maintenance is pretty good and nice but the overall atmosphere is overwhelming.

Honestly, I loved this apartment. I moved my stuff in during Aug. 2023 and stayed until last month…read more(03/2026). I recently moved because I got married and needed more space for my wife and our dog. Aside from that, this place was everything my wife and I needed and more. There are a few people who truly made this apartment feel like home: Guy Kohavi - Great Maintenance Assistant with amazing communication and an awesome attitude. He was always a pleasure to talk to and work with when finding solutions to normal wear and tear issues. Britnee Scott - Assistant Property Manager with a really positive attitude who was easy to work with. She made living there seamless. Lisa Smith - A very kind front desk representative who always did her absolute best to answer any question I had. If she didn't have the answer immediately, she would do whatever she could to get me one as soon as possible. Thank you so much to the Watterscape team for everything you did to turn our apartment into a home. I truly appreciate it.

Hello everyone, I'm gonna make this one short. First off, this business is terrible and the…read moremanagement company that runs this place in conjunction with the managers are just freakin terrible. They treat you like you're an idiot and never communicate with you or the other residents about anything. The big thing for me, as my wife works from home and I'm an online gamer is the internet. It is god awful. On and off all times of the day and it just goes down randomly. Takes like a minimum of 4-6 days to come back online, but they assure us we get "white glove" service. Biggest lie out there. Couple more things: Dog poop is everywhere outside so watch were you step. Also, the apartment reeks of weed. Look, for as much as you will be paying, just go somewhere else.

Do not live here. You pay an arm and a leg for rent and they won't fix anything for at least a…read moremonth after you submit it online. They are rude and only cater to H1 -B visa people. Totally un-American. I'm a disabled vet and they told me to wait my turn or move out. Totally a waste of money

I have just signed the lease last week. I chose the apartments because of the location and positive…read morereviews overall. I was moving long distance and hence needed a better idea of the community. I called their leasing office and happened to talk to Stephanie. She went out of her way to help me. She walked over to the available apartment and recorded a video for me, just so I can get a sense of the place. Before and during the move, there were several occasions where she was so much helpful. The whole apartment hunting from a couple thousand miles away became a very straightforward experience because of all the help I received from Stephanie. Landscape, people and apartments look pretty good - will know more once I live here for sometime and will try to update the review after a few months.

We lived in Apartment 9007 for less than a year. We ended our lease early due to ongoing mold and…read moreHVAC issues. We moved out in November 2025. There was a significant airflow issue in our toddler's bedroom. The room consistently remained much warmer than the rest of the apartment (regularly getting 10-12 degrees warmer than the rest of the apartment when the door was closed). We had to leave the bedroom door open at all times and purchase a fan to help move additional air into the room, for it to feel at all bearable. We reported the issue multiple times and had several maintenance visits over many months. Initially we were told this was not a known issue. Later, management let it slip that other residents in identical floorplans had reported the same concern in the same room. When it became clear they couldn't fix the issue, they denied our request for us to buy and install a window AC unit. Now for the mold... We noticed dark buildup on our HVAC vents and inside the duct openings. We reported our concerns that it may be mold, and were repeatedly told it was just dirt. Maintenance came and wiped it off, but it kept returning. We conducted a mold test on our own, and it came back positive. When we shared our findings, management stated that mold tests come back positive regardless of the surface being tested. We have run these tests before in prior homes, and those did not come back positive. We repeatedly requested professional mold remediation. The vendor sent to address the issue simply vacuumed the duct openings. All of the visible mold remained. Additional cleaning was only performed after we expressed concerns about the effectiveness of the work that was done. That additional cleaning involved the same vendor returning and spraying some sort of aerosol into each duct opening. After he left for the second time, mold was still visible in each duct opening. We also observed mold growth on the drywall surrounding the duct openings when vent covers were removed. Throughout this process, we were never provided documentation showing that a licensed mold remediation company had been retained or that a comprehensive remediation plan had been completed. On the plus side, the maintenance staff were generally courteous and responsive when work orders were submitted. We also experienced an issue with wasps getting into our unit, and maintenance addressed that concern by removing nests and sealing openings around the building. However, our concerns regarding mold and HVAC performance remained unresolved upon move-out. We asked management if we could hire (on our dime) a mold assessment professional to come in and look at our unit, and they denied that request. After months of reporting these issues, repeated maintenance visits, and what we felt were inadequate efforts to identify and address the underlying cause of the problem, we decided we were no longer comfortable raising our family there. We requested that the early lease termination fee be waived due to the circumstances surrounding our ongoing mold and HVAC concerns, but our request was denied. We were required to pay the early termination fee. After deciding to move, we discovered other online reviews describing mold concerns that were similar to the issues we experienced in our own unit. It is concerning to learn that other residents have experienced and reported comparable problems. One final frustration occurred after move-out. When we received our security deposit refund in the mail and attempted to deposit it. We discovered that someone had issued a stop on the check, so it could not be deposited into our account. We had to contact management and request that a replacement check be issued before we were able to receive our refund.

We terminated our lease at Reveal on the Lake after identifying potential mold growth in apartment…read more5212. When first reported, maintenance said they would clean the area and painted over it. After escalation, additional cleaning and air filter changes were completed; however, no third-party mold testing or verification was conducted. At first I was fine with the resolve but after later becoming aware of a public review from another resident citing mold-related concerns around the property, and considering the remediation approach taken, we were no longer comfortable remaining in the unit. During our tenancy, several policies were learned through experience rather than being clearly communicated upfront, including towing enforcement practices, frequency of apartment inspections, and limitations on key access. Additionally, when we went to the leasing office specifically to ask about early lease termination costs, a concession recovery fee was not verbally disclosed. This fee was later billed. We requested consideration for a waiver based on the circumstances surrounding our move-out and the information provided at the time. Management advised that the lease would be enforced as written. The property is visually appealing and includes a well-equipped gym. Staff interactions were generally polite and professional; however, responses to time-sensitive concerns such as potential mold and billing escalations were delayed. Prospective residents you'll love the property I urge everyone to request a digital copy of the lease and review with AI before signing so you are not caught by surprise by any of the rules.

Very clean and friendly neighborhood close to heb, walmart and other grocery stores…read more Living here for past two years and never had any issues Very friendly management

Nice and peaceful community. I have been living here for the past two years and have really enjoyed…read morethe peaceful and friendly environment.

Kelly is phenomenal when issues arise she handles them professionally and efficiently. If Kelly's…read moreleadership was not present at this property I would not still be a resident as managment of her qaulity and skill are in low supply. She puts effort fourth to communicate and follow up on issues. I do still need my ac ducts cleaned btw I was told by a maintenance tech I was placed on a list but was never updated after that over 2 months ago. I digress Kelly is a genuine and firm lady with exceptional customer service skills.

Free reserve parking and plenty of parking for visitors. Come with washer and dryer. Quiet and…read moreprivate. Only drawback is it is old design.

Jacqueline & Tim were accommodating, flexible, and informative throughout each and every tour,…read moreconversation, and application question. While the location & building are lovely, having both as the 'go-to' organizers of operations was vital in my decision to move from CA to this location. Both were helpful and kind... but not because it was their job, but instead, you could tell it was simply their true character. Both deserve raises, promotions, and kudos from management. And I say that as a future tenant who submitted their application today.

Excellent place to live. Property management is amazing and quick to respond to all your needs…read more Maintenance is on it! Very family friendly and convenient place to live. They always have a fun event happening in the community. Definitely recommend this as a wonderful place to call home.