I moved to Oxenfree late last year and have decided to break my lease for various reasons. Some are due to management, others are due to the city of Princeton itself. I recommend taking the time to skim this review, as it will detail both the pros and cons of this complex.
I will start by saying that the concept of Oxenfree is amazing! It has been nice living here and seeing the progress with construction. Other reviews state that it is mostly unfinished, but they have made great progress with many homes available, and the amenities center is set to open in May. The homes are spacious, which is perfect for my family, and I love the two-car garages. With that being said, Princeton is just way too far, and it is difficult to get to where you need to be. Because Princeton is an up-and-coming city, there is constant traffic and construction. It can take FOREVER just to get to McKinney or Allen, let alone downtown Dallas.
I have seen reviews discuss the very high utility bills. This is a city of Princeton issue, not a complex issue. Our utility bills have doubled month by month. Base rent aside, we ended up paying an additional $800-$1000 due to utility costs. Upon doing some research, I found that this is a city-wide issue. Many homeowners have the same complaints, and they are often discussed at city council meetings. There is no clear resolution for this issue yet, but it is enough for us to leave and find a new place.
The homes themselves appear to have been rushed to be built. Many corners were cut, and a lot of areas feel unfinished. I felt that I constantly had to put in maintenance requests, which should not be this way, considering these are newly constructed homes. I can tell the maintenance technicians feel the same way. They are kind, courteous, and prompt by the way!
Hannah was the one I toured with. However, she is no longer with the company. She was the sweetest! Vinny and Tori are there daily, and they are both really nice as well!
The main issue with upper management, and subsequently Victoria, is that there is a lack of care, organization, and structure. Our move-in was not seamless. We had to ask repeatedly for things like garage door openers, mailbox keys, or information about the wifi. Trash and maintenance items were left in our home upon move-in, and we had to request that they be removed. Typically, upon move-in, the home is newly cleaned, and you may find a care package or welcome package left. This was not the case, and it appeared as if nobody cared. Our "yard" is super tiny and a muddy mess. Not a bit of grass and not cared for.
Speaking of the wifi, it is not reliable. This is an issue for someone who works from home. They do not allow you to switch internet providers as they are locked into a contract with wirestar. Wirestar's customer service is HORRIBLE. We had an internet outage that lasted well over a week, and I had to submit multiple service tickets to get it fixed. They STILL would not fix the issue and ignored my calls and emails. The leasing office was able to get in touch with them and eventually have the issue solved. If you are a person who cares about reliable internet, this is not the place for you.
I wanted to be able to give at least 3 stars for this review. Still, upon thinking it over, 2 stars is the best I can give, mainly due to the city of Princeton itself, but the wifi issue affected my pay severely, and the utilities bills sent me over the edge. To break our lease, Oxenfree is charging us almost $4,500, which must be paid by the time we move out in 60 days, on top of our rent payments, which are now well over $3000. We asked for a payment plan, which was suggested by one of the leasing agents, and upper management refused, even after we tried to reason with them.
Please keep all of this information in mind if you plan on leasing at this property! I would not recommend this complex. read more