Gramma's does a great job with their pizza, although it can get a little soggy with too many toppings; the salads are great and you should take a dessert home with you. They are excellent (and I can never eat dessert after pizza although my partner can ;-) read more

i ordered two lunch meat hoagies which i have had many times in the past and usually very good. this time when i ordered the usual way with pizza sauce i was told they don,t put pizza sauce on them only lettuce tomato onion pickles. they told me no sauce. you can put pizza sauce on a flip plop. when i got them home they were saturated in mayo and no onion. that sandwich sucks with mayo and wheres my onions. anyway wont be going back to that location. ate half of mine and through the other half away and my wife is allergic to mayo so hers got tossed also. read more

I want to give Grammas pizza higher marks, but each time I've been there it's taken a long time, my order is incorrect, or the quality of food is awful. Last time I was there, I wasn't charged for half the order due to the time it took to make the food. The quality was so bad that I didn't feel like I should have paid for anything. I can not recommend Grammas Pizza, at least this location. Planning to try the one down the street soon though read more

"No masks in the kitchen due to heat" - seemingly includes cashiers. All of which is rather concerning due to COVID Doesn't honor digital coupons or word over phone. Was told when placed order that their coupon could be used digitally when picking up, but when arrived it was claimed it was store policy to only do paper coupons. No where it is stated on coupon. When discussed about what was said over phone. Didn't honor the coupon and gave poor customer service. So if want to save anything don't expect to be able to use digital coupons. read more

The food is very inconsistent. Sometimes its way overcooked and burnt other times its barely done or not at all. I've waited as much as 90 minutes for something that was supposed to be ready in "30 minutes" I never order for delivery anymore if we do order from there because you'll definitely be waiting at least an hour for it. I would much rather drive an extra 10 minutes to the Bethel location. read more

Had an order delivered. The fish sandwich was a soggy blob with old wilted lettuce on very stale bun. It was the absolute worst sandwich I've ever had in my life. The fried mushrooms were undercooked grease balls. The only decent food I've had here is the pizza. read more

People complain for no reason....It's not "Fine Dining", but hits the spot. The hoagies are great, and the pizza sure beats Dominos or Papa John's. read more

Not sure where to begin. Had a steak hoagie and fries. Hoagie was okay. Fries were absolutely terrible. Petrified might be the word for them. Inedible. Friends had a pizza that was okay but greasy. Place was pretty dirty. There are lots of pizza places better than this place. Steer clear! read more

The lasagna was inedible and the pizza not at all what we had hoped for. The lasagna was a pound of hamburger with very little sauce, cheese or ricotta.Garlic bread was a hoagy roll. The pizza was just a sloppy mess that didn't taste very good. I've been to the Anderson location and it's a completely different experience there- very good food. Also -Very slow delivery service. CONSISTENCY please between locations. read more

You never know what you will get? Sometimes good and sometimes burnt. Not unusual they don't pick up phone for your order or place you on hold for 10 minutes or more. I actually called in placed on hold for 15+ ..walked in and they was not doing anything. Told them they could hang up hold. If you do get one of staff's good day you will get some tasty food.. Other days you wasted money. Dine-in, delivery and carry out. read more

There onion rings were amazing cooked very well had an amazing server was sweet polite and very respectful shrimp was a little burnt but all in all I believe between the onion rings and my server I had an amazing experience definitely coming back to this location read more

this place has the rudest people... when they take orders they act like its a bother to them then they are not friendly at all... they treat customers with rudeness and hate. they put you on hold for 9 mins every time i call... this place in hamlet needs to be shut down.. their food was sent not done... the meatballs were pink.... and cold... the pizza was like it was turned upside down and all tye cheese slid down onto the box and off the slices. health department must check and inspect this place once a week... i will. never order here again... ive ordered grammas since i.was a.kid... mt carmel was awesome the owner of grammas was tge nicest man he loved his customers and treated us like family ..now its gone down hill... these people have crapped all over his name..... and destroyed the name grammas pizza... read more

Absolutely horrible customer service! Order was messed up, and then they tried to make me pay not only another delivery charge, but also another charge for extra items that they say was not paid for, but yet obviously by the total of 2 items, they were most definitely paid for. This isn't the first time I have dealt with mistakes from Grammar's, but at least when the mistakes have been made, it's been owned up to, and taken care of in a manner that wasn't so unprofessional. This place has been going down hill for years, it's just a matter of time before the little hole in the strip is taken out for good. I highly recommend choosing a place that actually takes customer service to a whole different standard, instead of having an attitude because of a complaint about them cooking your order wrong. This used to be a very, very nice establishment, but again, it's being ran into the ground by goons. read more

I don't usually get food from this location but there was a traffic mess so I couldn't go down to the other branch. I ordered a medium pizza and when I got home I started to eat it and found two really long hairs attached to the pizza. Like over a foot long. I know they weren't mine because they were actually under the cheese that was baked onto the crust. I almost got sick. I took the whole thing straight to the garbage can. Complete waste of 12 bucks. read more

Called to place an order for delivery. I waited an hour and gave them a call. The lady answered the phone said and quote, " We are having driver problems." I explained it had been an hour. She then went on to tell me, " Someone stole his car right outback." Again I said are going to deliver my pizza? She said, Wait I think they are in their way with it, no wait no they're not it's right here. I said is it cold? She stated, " No it's been on the oven so it not cold." My pizza arrived cold and it was the wrong crust I ordered thin. My steak hoagie was cold and so was my mushrooms. I spent 25.00 for cold food. I also learned way to much about their personal problems. What do I care if someone had their car stolen. This is crap. I would rather have Little Caesar's read more

Average food. Nothing special. Not going to order again. The girl on the phone who took my order was anything but friendly and nice, almost seemed bothered that I was calling. The delivery man was super friendly though. read more

The food is descent but their employees are not friendly at all and the inside is so dirty, it gives me the creeps. We go out of our way to a different location because of this. read more

Rudest, nastiest, staff ever! Couldn't get an order right if their life depended on it. Can't believe they stay in business.

Piss poor service, made pizza wrong, bought two toppings, had bacon and pineapple, 7 pieces of pineapple on a medium pizza.... Took back was offered my dollar back for the extra topping told them to keep the pizza, threw my fries back in the front door, worker wants to call me a "bitch" then tell me to meet him out back, I went out back and he doesn't even want to show is face. The so called "cook" that looks like prison bitch. read more

This place is horrible! The elderly lady who answers the phone is beyond rude and trashy. Always claims she can't hear, curses, yells at the customers. I will never ever eat here the service has consistently sucked! They also take very long to deliver one time they forgot to bring my order at all! Don't waste your money read more

The food is okay. It took over an hour for delivery and most of the cheese was melted to the wrappers. Mediocre at best

I recently moved to the area and would not recommend this place at all especially if you are a late night eater. I have ate here 3 times and will never be back. The first time was a good experience, but as I quickly learned this is not the norm. Food is not good and if I had servers like theirs I would close my doors and hide my head. You should never mop with a cleaning agent while people are eating and then sit at the booth in front of them and talk about if you are getting out early that night, If you don't want to work late you should find another job. When you do have a customer instead of worrying about if you are going to get out early, perhaps you should pay attention to your customers and not make them go an entire meal without a refill. Horrible service and lost what would have been a repeat customer. 1 star is too much but I couldn't post without any. read more

This place has terrible customer service. I wills drive 20 minutes out of my way to visit another location. Every time I call an order in or attempt to eat in the staff are always rude. It's sad all the other locations are so nice. read more

Like everyone else has stated just horrible customer service. I have ordered from here multiple times but I went to order delivery tonight and was denied. Says the hours are open till midnight I called in at 10:30 and apparently this was to much for this location to handle. I work from home and cannot just drive out to pick up food. Nice to see they go above and beyond for their customers. Avoid this place you are not missing anything special. read more

Rude customer service. I don't understand how they keep a customer with how poorly they treat people. Food is average to below average. Very greasy. read more

waste of money. Ordered 2 pizza's they delivered them burnt black. The customer service is terrible very rude like you are wasting their time by placing a order. lost me as a customer. read more

This is probably the worst customer service that we have received at any restaurant ever! Not only did our food take an hour for us to receive but it was made completely wrong! When we called to speak to the manager she was very rude, and argued with my wife about what was on our pizza, even though we were looking right at it. She told us that we were wrong and they would have to come pick up our pizza to verify that it was wrong, then they would take it back to the store and remake it. When my wife told her that was ridiculous that we would just never order from them again, the manager said ok that's fine. I have been a general manager in the service industry for over 10 years and if one of my managers acted like she did they would no longer have a job. Don't waste your time with Amelia Grammas, there are plenty of other places around that will get your order right, to you in a timely manner, and that are way more friendly. I would give zero stars if it allowed me to. read more

We have always enjoyed Grammas pizza. Tonight was an utter disappointment. We were shorted 2 wings and the extra pizza sauce that we paid for. I could let that go no problem. it was the pizza! It was the most soggy disgusting Hawaiian pizza I've ever had, it was soaked! We didn't eat ANY of it after the first bite, it turned our stomachs. We called to complain,they blamed it on the fact that we ordered a Hawaiian! They accused us of eating it and refused to refund our money. We DROVE the entire pizza back to the store and they STILL refused despite agreeing it looked disgusting. They claim they don't do refunds, only remake the food. We were both sick from the look of it and didn't want another pizza,not to mention At this point it was 10 at night, so they still refused. Again, it's our fault for ordering something offered on their menu! I've been calling around to managers to get a refund because this is the worst customer service I've ever seen. Don't order from here! " Read less read more

Gramma's Pizza - Disgusting uneAten pizza that they wouldn't refund our money on! They even agreed it was disgusting! - Pizza Near Me - Amelia, Ohio

Went in to order. Manager and another lady at counter did not greet me. They walked away and finally took order for $5.15. when i got home, i opened box and notes extremely greasy soggy pizza. I was trying to manhandle slice out of box when i noticed a centipede crawling in box. I threw everything out. The next day , i decided to call and complain. The manager said i had to bring pizza back in. Since it was trash day, it was already gone but i did have tissue with bug still. She said no refund and didnt even apoligize. I asked for owners number and she rudely said ok, but instead hung up on me. I finally reached nick grammas who also said i had to have the pizza to get refund. I said, fine, no refund but since i spend about $20 a week there, he would lose $1000 in sales per year over a $5 order. He didnt care, so boycott is on. SERVICE AWFUL AT AMELIA, FOOD WAS GROSS, BUG IN FOOD, MANAGER RUDE. IGNORANT BUSINESSMAN. read more