November 9, 2025 - major submersible pump failure has engaged me with Grainger.
This review is 10% for the local store (which is sadly 70 miles round trip from me!!) and 90% for the Customer Service folks who were magnificent and fantastic so far!! with an almost unbelievable warranty and product failure replacement!!!) World Class Customer Service like I have not experienced since before retail and industry went to hell after 9/11 !!!
The net net. I bought a new Franklin Electric $500 control box, new pressure switch and a new Pentair Flotec $900 1 HP 230vac pump and the "included" control box (I used it and was going to sell the $500 Franklin that was redundant) so the Parts2O included unit melted its starting capacitor and it seemed to have smoked the brand new pump?
After including pictures and dialog and full installation references, Customer Service dutifully replace the pump!!!!
It even arrived from Flotec (Pentair) 9 days early???
I will hopefully be updating this review when / if I am up and pumping for a few days. read more