I went into this hardware store because it is near my home and I have used several times before…read more This particular time I entered the store and a young man approached me to help me find an item. He was in the middle of leading me to another item and decided to help another customer instead of completing the interaction with me. Apparently I didn't matter as much as the other customer that he stopped helping me to help. I wonder why. Needless to say that I won't be patronizing this local business anymore. I should have followed my first mind and gone to Home Depot.

This is a great hardware store with friendly and knowledgeable staff. A staple in the Pearland…read morecommunity! Oday's is a first stop and when I am working on my house or any other project. Say no to big box stores.

"Ace is the place with the helpful hardware folks"." Well, I…read moretotally agree with that tag line. I have visited this particular Ace 3 times within a week (including calling them once) and have been met with the nicest, most helpful individuals. At Home Depot and Lowe's, I can NEVER FIND anyone to help me. In addition to their super friendly employees, Ace has items IN STOCK that Home Depot and Lowe's never do. Literally, ANYTHING I want is out of stock OR not even carried at the Pearland HD. The one small issue I had recently was that I was recommended a product by an employee that ended up NOT being the right product for my project. I ended up calling the particular product helpline and they issued me a full refund on the wrong product and told me what I needed. Coincidentally, ACE carried the right product I needed since HD was, big surprise, OUT OF STOCK. %#+* As for prices, I don't know how all things are across the board but for my particular needs recently, they seemed somewhat to be comparable to the big box stores. BUT- for one particular item, I checked on Amazon and Ace (since Home Depot didn't carry it... WTF). The item was $2 more at Ace. (See included picture). So, despite a possible price increase on certain items, I'll still shop here over HD. Friendly staff, in stock products. Thumbs up. Please build an ACE store in Shadow Creek. I don't like driving across town to come here.

I found a key that I had been looking for more than a month. They were the only hardware store who…read morehad it. Yay!!!

A brand-new lawnmower blade does NOT come pre-sharpened. Try telling that to the lady that accepted…read moremy blade. She not only insisted otherwise but proceeded to explain the parts of the blade to me. We are NOT idiots. Perhaps when she sees what Greater Houston Sharpening is going to do to the blade, she will become enlightened like the rest of us.

Purchased a simple shovel that turned out to be the wrong size so 2 days later I try returning it…read moreand not only did they not return the item the manager called me a "borrower". Never coming back and I suggest you never even try

Not all ACE Hardware Stores are the same. I was at the M&D Store in Clear Lake. Prices stupid high,…read moreout of stock and everything locked up. Frustrated left to go to Kilgore's. The cordless drill I wanted was 79 Vs 129 M&D. Accessories, drill bits etc, also cheaper and in stock. PK grill for 389 Vs 499 at M&D. Worth the drive. The staff is very nice.

Awful customer service! Just go to Home Depot, you won't be treated any better or worse, but at…read moreleast you're not paying for a small stores prices were you expect good customer service. I was looking for an item that I received a coupon for, i asked the lady at the front desk( who obviously didn't care and was rude), she asked another guy to help me and he said "well he's looking right at them". Well when he got over there come to find out they don't even stock item that I received a coupon for... in summary I know how petty this sounds but this is a reoccurring problem I've dealt with time and time again at Kilgores to help support a local business and in this instance it's not worth it

I love this place. They have the best customer service of any hardware store I've ever visited…read more Helpful, knowledgeable, and kind staff. There is a lot variety packed into this store too. I always find something useful.

I love this neighborhood hardware store. A plus for me is they are locally owned and operated…read more(Support your local business owners) they have a post office inside of it. YES.. that's correct a Post Office and Marissa is very helpful & friendly. All the staff here is well disposed, personable and eager to help. It's super clean and well organize and they have a wide range of quality products.

Earlier this year I set out to finish the overhaul of my home workshop (a/k/a, "the man cave"). I…read moresought suppliers of the types of hardware and fasteners I'd need to avoid last minute trips to Home Depot, and their ridiculous prices for tiny bags of fasteners. Problem one: having literally been raised in a family retail hardware store, I knew exactly what I was looking for, and the shopping list was long. Problem two: most online suppliers were seeking to sell only full boxes of fasteners. I had neither the storage space nor the budget to accommodate quantities of 100 for items where a supply of two dozen would suffice. FMW Fasteners was one of the two online suppliers able to rise to the challenge. Their product lines are extensive (although, not exhaustive), their piece-count prices were better than several of the full-box suppliers, their shipping was reasonably priced (fasteners are heavy for their size) and Customer Service was very good in helping me locate a few of the more difficult items. As a reward for their cooperation, I placed several orders. Each arrived promptly; well-packed and nicely packaged. I would recommend FMW Fasteners to any homeowner who wishes to remain a step ahead of their next repair.

Ordered 15$ in grade 8 bolts, They were as expected and shipping was on time. Would order from them…read moreagain.

They seem to have a high rate of employee turn around. I…read moreenjoy the store but not all the tools are top notch. You get what you pay for and nothing more. Other than that they stock the store and not everyone that works at the store will try to help you. Last time I ask for help the girl was rude and gave me wrong answers and she didn't know where to direct me to when I ask for the saw blades that were on the ad. I'm glad she's not there anymore. Still get five stars

They have a big selection of tools at affordable prices. The store is not the cleanest one but…read moreit's not to bad. The employees were nice too.