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Deer Park Lumber

1.0 (2 reviews)
Closed • 7:30 am - 5:30 pm

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7 years ago

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Grainger

Grainger

1.0(1 review)
1.8 mi

I buy a lot of tools and hardware from Grainger, and usually enjoy the availability of items from…read morethis company. Recently I had a problem with an item that came to be defective in every way possible. When I tried to return the item to the Deer Park Branch, the sale clerk refused to refund, return, or exchange the item that was in question. When I asked to speak to the manager, he also refused the same because the item was used and stated that he cannot verify that the item was faulty. I tried to explain to him that I usually buy the item from McMaster-Carr, but went with Grainger because I was saving quite a bit more. Clearly the item was cheaper than McMaster because it is of inferior quality, but the manager simply said that I should of continued using McMaster's product if there was not any problem with it and that I will not get this item refunded or exchanged. It has only been 10 days since I bought the item from the store and I also had the receipt, most stores would have gladly done something more positive about the situation and would have at least exchanged the item. Deer Park Grainger is "special" I guess. Anyways, the manager's name is Jonathon, and the sales clerk is Jim. What fine examples of customer service at this branch, I'm being sarcastic of course. I had to call corporate and the Customer Service representative by the name of Debbie was very kind and appropriately rectified the situation by simply refunding the total amount. I will continue shopping at Grainger, I'll just have to buy their stuff from another Branch or simply order their stuff online. Its a shame that there are people out there that give such a bad reputation to such a great company as Grainger, I'm talking about Jim, and Jonathon of course. How they were hired is beyond me. Thank You Debbie, for helping me out.

Deer Park Lumber - hardware - Updated May 2026

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