Scott and his team at Cartwright's did an amazing job on my 2003 Tundra. Before I heard of…read moreCartwright collision (by word of mouth from another auto body place) I went to two different local shops trying to get some rust spots on my roof taken care of. No one would take care of the rust spots on the roof and address my new leak. Ideally, I wanted the roof and hood painted because they were trashed from old age, lots of dry Thru car washes, and Hawaii's harsh environment. I stopped by their shop after 1 for an estimate and game plan. Scott saw no issues addressing the rust, recommended a new windshield (why I was getting water when it was raining), and decided a pinstrip would be best to take care of some of the clear coat that was on its way out. The ease of this process was very straight forward. He added me on his schedule for the following week. I must add they have fair pricing for the quality of work. A little over a week later I picked up my truck on a Friday. They washed and cleaned my truck and did a clear coat on my bad looking headlights. The pin strip color looked great and I couldn't be happier.

My car was not fixed properly. Instantly notice how off it was. They came out to inspect and said…read morenothing was wrong until I started pointing out the inconsistency. They kept going back over what was previously stated trying to cover themselves. Definitely won't be going back and do not recommend. Money wasted!

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

100% happy with the quality of work and the complete professionalism. The staff was fantastic and…read morecommunicated throughout the entire process. Wonderful group and a great dealership.

I brought my 2012 BMW in to replace my rear fender. Darrell Bennett was very professional, helpful…read moreand friendly, as were the rest of the staff. They did what they said they would do in the time they said it would take to do it. If I needed work done, I would take it to them.

I couldn't be more pleased with the service and the entire crew. Everyone, especially Brian, who…read moreoversees the entire operation is devoted to making it right, fair and affordable. I had a very scary and unusual brake issue with my Acura TL that I have never encountered with any vehicle. It was extraordinary 360 customer care service. Communication was the best--I stayed informed. I am so very grateful. No dealership for me. Moyock Automotive can handle everything!

It's hard to find a trust worthy mechanic, but "Moyock Automotive" definitely takes care of their…read morecustomers. They were honest with their inspection and affordable. We will certainly be using them as our Go-To mechanic

I guess I'm the grumpy old man now but I worked at Autobell for 6 years thru high school and some…read more We had much more hustle and work ethic. we vacuumed it first, we put your car thru, we got it out and parked it then detailed it. all while hustling. Now You have to ride thru with your car now, no exceptions. No communication to you after you're out of the wash. you must guess what to do next and where to go. Must wait outside for it, regardless of the weather. prices have doubled. I dk man. again maybe im just being the grumpy old man now but there is 0 organization here.

After 4 days of camping through the Great Smoky Mountains, my vehicle was a wreck. It was a late…read moreafternoon on a Sunday and they were moderately busy. I pulled up and Brandon welcomed me. He was very knowledgeable about the services when I asked since this was my first time. I chose the $32 package with the standard wash and dry and vacuum inside. He did a great job vacuuming and drying with no water spots. My car looked great! I was a bit disappointed when I received a coupon code for a month of free carwashes but the app wasn't allowing me to submit it. Other than that, I would suggest them. They did a great job cleaning it!

Friendly environment. They're welcoming. And since I don't know a lot about cars, I'm always…read moreskeptical on prices. But they diagnosed my car. Let me know whether or not I could still drive that way or if it's a urgent matter. Let's just say it's not bad service, however I'm a skeptic on any mechanic shop if I don't know you personally. Great service though lol

I was told that my car would not be worked on because I exceed there expectations. I called with an…read moregreat attitude and just wanted my cars pcm computer updated and he told me on the phone that he could do it. I waited till the next day for the manager to tell me on the phone he is gonna pass on my car. Absolutely no reason at all. He told me because my attitude. I had no bad attitude at all. I just simply explained it needed a pcm update. He said that with my attitude knowing the car should come out perfect he can't work on it. The excuses they made for me to not work on my car was unbelievable. They pick and choose who's car they wanna work on. It was racism at its finest. This company should be shut down. It's 175 at the dealer for a pcm update and he was trying to get 300 from me. I even said I'd pay it and he still said he didnt wanna do it and argued with me over the phone. I repeat do not go here unless you want your car ruined. I'd give it zero if I could.

Customer BEWARE!!! I have been getting my oil changed at this location for a couple of years. This…read morelast oil change, something went wrong. My oil pressure system keeps going off. TODAY I stopped in to have it looked at. This arrogant young woman stated they are no longer honoring the warranty on their work!!! They are now "Strickland Company" They knew they were being bought out, yet they failed to warn customers they will not warranty the work being done last week...THIS IS FRAUD!! DO NOT GO TO THIS PLACE

Fast, friendly, affordable. If you need a vehicle inspection, this is the best place I've found.read more

We have been using TLC for over a year now. Quality work and extremely reasonable prices…read more Their work is guaranteed and they do stand by their work. The waiting area is clean and comfortable. The employees have been professional and kind without exceptions. I highly recommend TLC

Use to take all my cars & truck here; but last few years, they went to weird billing…read more you pay to have an air filter change, then they charge you same labor again, to take care of the sensor right by the air filter. You change a serpentine belt, right by water pump, but instead of adding just the labor for additional water pump, they charge you a second time for the tear down. That is double charging for the same labor, to fix something else in same area. Then you ask them to change a belt, but then the tensioning rod, in your opinion is OK. You ask for belt only. You end up in shouting match with mechanic, over - things they are over charging for. At least 3-4 times. They have good mechanics. It is business practices. If I am wrong about tension rods, I am the one who has to do it a second time, I pay for it not them. Sad, I have liked them but in last 2-3 yrs they have been greedy on practices.