Worst possible experience for detailing my car. Brought them a 2002 Lexus SC430 car to paint lower front bumper, they did a great job. They offered to "detail" it for $500 using a "subcontractor" I said too much. Checked around and that seemed like the going rate so I went with it. Now the word detail in my mind is this; 1. Clean doorjambs and rubber, all windows essentially everything in and out 2. Clean trunk jamb and all jambs and rubber 3. Vacuum and clean inside, spot shampoo as required 4. I paid for engine detail also THEIR QUOTE: This includes door jambs, interior door panels, engine bay, and a coat of wax on the outside. I go to pick it up - door jambs are ok. I open trunk where the hard top slides into - hadn't even been opened. They didn't even know the hard top went into the trunk - all rubber and jambs were very dirty filled with leaves and such as was trunk. Showed them how it works and all the jambs/rubber that needed cleaning and they said we will fix this. That was somewhat understandable if you didn't know how the vehicle worked. Went back today for final - moved the front passenger seat up - leaves and debris behind seat, leaves and debris under edge of floor matt. Neither Matt was cleaned/shampooed. Was told that was part of a full restoration. Also found the rubber seal about lower window part of the hard top window wasn't cleaned or touched. Was too that they didn't want to mess with that because it would take the lubricant off the seal and they don't normally touch the seals. Really? The seal is dry and old not flaky or dry rotted. Somehow the others were fine. Lots of excuses that pointed to a serious issue with quality. Now I said if this subcontractor detail company can't even vacuum I'd like to know who they are because I don't ever want to use them again. Was told no won't do that we don't want you "bashing" them. Ok so Graham Collision, if you don't want a customer to "call out quality issues " for a job they are paying for, that to most people are common sense, and that is considered "bashing them - your subcontractor", then you own it. YOU are responsible for your shoddy subcontractor's work and if that is good enough for Graham Collision then so be it. Fool me once but you won't fool me twice and I refuse to accept what your version of "detail" means especially when I would have gotten a thorough "detail" job from AutoBell for less that $100. We will see them tomorrow. read more

I just had an incredibly perfect experience here! When a truck backed into my new car, I was devastated. I only had the car for two days and here I am dealing with a fender bender. I went to a few other shops for estimates, and they were all quoting me higher. What prompted me to come here was not just the price, but the service Jenn provided from my very first call. I never dealt with an insurance company in the situation like this and she gave me the rundown of everything I needed to do and what to expect and she was spot on. I brought in the car and asked to have it ready when I returned from vacation so I wouldn't need a rental, they not only was it ready in pristine condition better than it was before, but they even buffed out a little scratch on the door that I was planning to do myself. They gave me the car better than how it was delivered to me from the car dealer I can't praise this place enough not only because they are honest and fair, but the quality of their service is impeccable. My car even had a racing stripe that needed to be replaced in the front bumper and they matched the color and placement perfectly. It looks as if nothing ever happened. I hope I don't have a lot of collisions in my life but knowing that they are there, sure makes life a lot easier. Definitely recommend them 100 times over.! read more

Two years ago I had collision repair done on my Mazda CX-9. The paint began to flake in two spots in the area repaired. When I showed it to this body shop they were very apologetic and scheduled me immediately for repair/correction. The repair came out beautifully and they apologized for my having to bring it in. There was no fee and the work was done quickly. I appreciate the rapid response and the quality correction. I don't expect people or businesses to be perfect, but I do expect them to make it right. I was not disappointed. I would recommend this body shop to anyone and should the need arise, I will give them my return business. read more

The work on my wife's 2012 Camry was not done on time, nor for the agreed upon price. Graham's needs to work on their estimating skills and communication; people are generally pretty forgiving as long as expectations are managed. read more

My Truck was vandalized. I am very particular and detail oriented. Being concerned about quality repairs and color match I had a difficult time deciding who I would allow to work on my vehicle. I went by and spoke with Jason and Jenn and explained my concerns. We had a great conversation and I felt very comfortable leaving my truck with them. I picked it up today and must say I'm blown away. They repaired my vehicle faster than expected, and the repairs are flawless. You can't even tell anything was ever wrong. I highly recommend Graham's. I will certainly us their services in the future should an issue ever arise. Thank you all for everything!!! read more

Grahams Collision in Moyock NC took on the job of fixing my F 150. I was given an estimate and a drop off date of April 11. It was supposed to be ready for pick up in 10 working days. I was a cash paying customer for a $6000 job. After a few calls and lie after lie from the owner as to why my truck was not ready, finally I picked up my truck on June 12 . It had not been touched !!!!! Over the phone before the pick up, I was told it was due to too much insurance work. The owner didn't have the balls to apologize or even look my way when I arrived to get my truck. Instead leaving the front desk woman to face a disgruntled customer. I chose the high road and opted to stay quiet, get my keys, and walk out. Unless its insurance covered, STAY AWAY FROM GRAHAMS !!!!!! Their lies and customer service hopefully catch up to them. read more

Not a service you want to use but if you have to they are great. Great communication and workmanship. Will go out of their way to get it right. read more

Expert, quality, sympathetic, and rapid customer service! Van was maliciously vandalized and Grahams Collision professionally worked with with insurance and rental car companies to get the work started immediately! They made a painful situation and turned it into the best possible outcome returning the van in less than a week in better condition than expected! Thanks Grahams Collision! read more