Highly recommend this funeral home for your loved one's services. Steve and his team are…read moreprofessional and very efficient. They were able to accommodate most, if not all, of my family's requests. They have several chapels to choose from but all were clean and more modern than other funeral homes I've been to. Thank you Cumberland Chapels for being able to send my father off in a dignified and compassionate way.

We recently used their services. They went above and beyond with being helpful in our time of…read moresorrow. I highly recommend using them for your loved ones.

What a depressing place to hold your loved ones wake. The place was filthy and dirty! Then we had…read moreto deal with their secretary named Sarah who was awfully pushy and rude! Obviously, planning a funeral is no fun for anyone but the deceased and family should be honored and respected. This woman lacked any respect. Most of my family lives by the city, wicker park to be exact and later we come to find out they have another location in the city which this Sarah chick neglected to inform us. When we originally had called we spoke to a man and he set us up to meet with this woman. You would think they would make it easier on the family not to travel ways far when there is a closer location and offer us that option! Families, if you have no other option but to go here make sure you ask all the right questions and make them clean before you go thru the embarrassment of having a wake at a filthy place. I guess we get what we pay for! Simple as that.

This was a tough day for my family and their lack of empathy and consideration was quite evident…read more Red head lady had resting bitch face the whole time, they promised coffee all day and never made any. When asked she replied with an attitude. When doing final walk through they corralled people like they were animals, yelling and singling people out. I understand you dont have bilingual staff but you could have asked one of the 5 family members who hires you to translate for you instead of yelling at grieving people who had no clue what the fucK you were saying. Will never use this place again!

I have had prior experiences with Smith & Thomas that have been satisfactory. However, when I dealt…read morewith them on a more personal and intimate level in regards to my wife's internment, I was beyond satisfied. They presented my darling Wife to the world as being the beautiful, smiling woman that I fell in love with at Austin High all those years ago. I can't say enough on how the staff helped me through some of the most difficult days of my life. The service was handled with care and professionalism. I thank the entire staff for the way my Neicy was treated! Darryl E. Blackmon

If I could give this place zero stars I personally would. I never experienced the level of…read moredisrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.

It's hard to articulate how happy I was that we chose The Elms to help us say goodbye to our…read morebeloved mother. First, the space is modern, bright and elegant--not at all stuffy and dark like some funeral homes. With only one salon, the whole place is dedicated to one family. The ample parking turned out to be essential. But it was really the attentive, compassionate service from Michael and his team that made everything so easy. Because of them, our sadness was not compounded by stress or frustration. They helped us display photos, collect cards, greet visitors and just enjoy the company of our friends and family. At no turn did anyone decline our requests or try to upsell us on anything; honestly, I was able to forget that The Elms is a business at all. Within a week afterward, Michael gave us digital copies of the guest book (sorted alphabetically) and a digital photo of every card that came with a flower arrangement, making it easy for us to thank everyone who had expressed condolences. I don't wish for anyone to need the services of a funeral home, but when that time comes, I emphatically recommend The Elms.

Never thought to review a funeral home, but feel the need to. I went to a few wakes at The Elms…read moreand was impressed by their welcoming chapel. It is very intimate, as they only have one viewing room, so there is no intermingling with other families, the place is all yours. So when my mother passed away, we decided to go to The Elms. Michael R. was our Director and his professionalism and knowledge left my family at ease that everything would go smoothly. He communicated to us everything that would happen and when, and walked us through the process. He was at our beck and call and helped us with decisions we didn't know we had to make, and I am forever grateful to him for this. Karen C. was present on the day of the funeral, in addition to Michael and besides her caring nature, she provided services that made us extremely happy (mom's make up). I cannot say enough good things about The Elms and will continue to give them our family business. During the most difficult time of my life, The Elms staff was by our side and again, we are beyond grateful that they made this experience one mom would have been proud of. I don't care to "shop around a dozen funeral homes" in the City and Suburbs, or how many funeral homes someone owns. I know where my family and I will continue to patronize.

From greeting you in the parking lot and helping you park your car and tagging it with the funeral…read morestickers. Holding the door open for you. The decor is neat,orderly, calming and peaceful. Lovely furniture and drapery throughout the place. Everyone knows funerals can be pricey, but this place for the money, makes it a respectful, calming experience at a time of grief.

A very close relative died unexpectedly. It was a total shock to the entire family. While making…read morethe arrangements, Scott walked us through the entire process. He took the time to explain everything very thoroughly. Sounds strange, but he, Sabrina, John and Gino made an otherwise devastating event much more manageable. We were able to properly grieve and not worry about details. Extremely professional and personable service. If I could, I would give them six stars.

It's a difficult time and Hallowell and James helped us so much and thought of every detail…read more Compassionate staff.

Lazy, incompetent Howard fucked up my mother's funeral. Really bad…read more There was to be a local visitation Tuesday at their funeral parlor and her casket was to be shipped via airplane the next day, Wednesday, to a small town 60 miles north of St. Louis for another visitation Thursday evening and her funeral and burial on Friday. It is less than a one-hour flight from Chicago to St. Louis. On Thursday morning, the local Missouri funeral director drove to St. Louis airport to pick up her casket. When he arrived he was informed that my mother was not there. She was in Atlanta!!! It seems that Howard had decided to save himself some time and mileage and send her out of Midway Airport on Delta instead of O'Hare. Or bother to check an airline schedule. Delta did not have any direct flights to St. Louis, only flights that connected through Atlanta, their hub. Other airlines, like American, had numerous daily direct flights out of O'Hare, like the one I took the next day. Delta came up with some excuse at the airport and the director drove the 60-mile trip back home. He stopped by my cousin's house where I was staying and told us the bad news. He did not call, he told us in person. As a result of the intervention of the funeral director in Missouri, the airline was finally able to get her on a morning flight from Atlanta to St. Louis. My mother finally arrived very late Thursday afternoon, and the director drove back to St. Louis. A 120-mile round trip. She arrived in town ONE hour before the scheduled visitation. That, obviously, did not allow adequate time for preparation. When her casket was opened, he found that Howard had stuffed the large (and expensive) floral arrangement into the casket and it had leaked all its water all over her dress. She was soaking wet! The flowers were crushed and dried out and had to be repaired by the local florist. Even before these events transpired, I found Howard to be cold, distant and impersonal. He took off halfway during my mother's visitation and left some elderly couple there. At the time of her local viewing, I was also dismayed and distressed by what she looked like. Extremely poor cosmetic preparation, I had provided numerous photos but the face looked nothing like her. Just terrible. I also paid extra for a hairdresser and it looked like they did nothing more than comb her hair back, The style looked nothing like the photo. Their casket selection was lousy, ugly and overpriced. Fortunately, a couple months earlier I had found a casket on the internet that I think my mother would have been pleased with. Federal law requires funeral homes to accept caskets from outside sources, whether a different established supplier, one you make yourself or one hand-crafted by monks. This is why it is important to make at least some plans in advance, especially since the casket is one costliest items involved in a traditional funeral service and where the funeral home makes most of its money from outrageous mark-ups. The vault is another. When I returned to pick up some paperwork, I confronted Howard who was totally oblivious to the situation. He had not even bothered to follow-up to see if she had arrived. Had it not been for the diligence, persistence and caring of the destination funeral home, the situation would have been a complete disaster. Mother would have been appalled. If I had to do it all over again, I should have found a lawyer and sued the bastards. What should have been a positive memory of a dignified final service for my mother still lingers as a miserable memory.

I feel terrible that I have not gotten around sooner to share my past experiences with you…read more Bob has been taking care of my family's losses for many many years and the love and care that he and his team have given to my family is nothing less then amazing. Every thing they do it truly from the heart. If I could give Bob and hit team a 10, I would! They make a terrible situation easier to go thru. Thank you so much for all you did for all my family members.

It's hard to loose a love one,but loose two within a week apart is more than words can say and it's…read moreyour mom and sister to whom you where very very close to.then you need help navigating the funeral business and insurance companies then hospital and final rest .i check with two others before I called central and from the moment I spoke with Ann I felt the caring,warm,and respectful voice of help.whats the hardest is I'm 2000 miles away and had to get mom and sister back to me for final rest .Ann was as so helpful even the social worker at the hospital said she also Sense the warmth with talking to her about the process for mom and sister.and I knew I made a good choice mom and patty would've been pleased with there handling.they are home and all I had to do answer question fill out online forms,and she and her staff did the rest .thanks you Ann momma and patty is home and at peace knowing I will do what I always done take care of them. Blessings to you and staff Deacon chuck

I have used Rhodes funeral home to take care of my loved ones - Mother in love recently. Yolanda…read morewas truly that one phone call away. She made sure we contacted the appropriate people, she was very punctual and professional, and most importantly, she showed compassion. when she arrived. 2 years ago, Yolanda and Rhodes Funeral took care of my father and gave nothing but the best for me and my siblings. Over 10 years ago, Rhodes Funeral and Yolanda took care of my brother in love. As you can see, I have used Rhodes Funeral Home for taking care of my loved ones. They are professional, reliable, and affordable. Thank you for all you do and have done for my family, Rhodes Funeral, and Yolanda.

Rhodes funeral home is terrible, rude staff poor service, business is dirty. My brother viewing…read morewas there and the casket was filthy. The place is dingy. The lady at front desk dont know her name light heavy set lady very rude informed my mom she couldn't see her son until the wife arrive. I buried my husband years prior thank God I used Callahan and people were allowed to view the body before I arrived and I had no problem with that. Rhodes need to be shut down. Conditions are terrible