This place is the most disorganized place I've ever had the displeasure of visiting. I would like to note that our therapist was perfectly nice. However, after a MONTH of attending, she then informed me that she hadn't seen my daughter exhibit the behavior we were there for in the first place (which basically means I was paying $30 a week for my daughter to play in a ball pit and do the alphabet. Neither of which addresses our reason for being there).
Throughout our time there, I made it very clear to all involved that as of August 20th, we would no longer be using them as my daughter would be starting kindergarten, and our time wouldn't work anymore. They offered several times to put me on a waiting list for a weekend time slot, which I declined as we live 45 min away. I had to cancel my daughter's last session and again reiterated that we wouldn't be back due to kindergarten. Well, come August 20th, I was charged $50 for a no show. They claim they had no idea we wouldn't be returning and say I never canceled our future sessions. I spoke to MULTIPLE PEOPLE. No one there communicates. Someone at the front desk even apologized saying they recently changed "some things around" and that things have been a bit "disorganized ". A BIT? So after multiple appeals on my end to get the $50 charge refunded, they simply reply to me, "the charge is valid and will not be waved." (Excellent customer service, right?) I mean they literally rob you. And guess what? After six total weeks there, I never even received a report or ANYTHING on my daughter (despite being told at the end of every session that one was being put together). I still haven't seen anything documenting what was done, observed, NOTHING. I mean they are truly unhelpful, unprofessional, and disrespectful. I have never been this disappointed nor dissatisfied with a professional medical office in my life. Stay as far away as you can. read more