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    Graceful Grooming

    5.0 (1 review)
    Closed 8:00 am - 8:30 pm

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    Response time

    1 week

    Response rate

    50%

    Services - Graceful Grooming

    Bath and groom only

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    1 year ago

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    Daily Pet Parlor - Trade shows keep us certified and ready to groom!

    Daily Pet Parlor

    (8 reviews)

    We've been bringing our Shih-poo Sasha for grooming by Gina at Daily Pet Parlor for over a year…read morenow. Sasha is always happy to see Gina and looks beautiful when we pick her up! We love that she is not ever placed in an anxiety producing kennel!

    My boyfriend took our Old English Sheepdog here in November and had a wonderful experience with…read moreGina. She told us that our dog wouldn't need to be groomed again for another 6 months but his hair is at a length now where we just wanna get him cut again. My boyfriend called to schedule the appointment for 3/18/25 but when he called to confirm the appointment on the same day but hours earlier than the appointment, he was told that there was no appointment and that Gina had no idea what he was talking about, she claimed to not even remember my dog or have his name on their records. She said they switched from a computer system to whatever they have now, which would be fine if they transferred over all the information correctly. She did offer to rebook us for this past Saturday but when we called on Thursday and Friday to confirm the booking, she wouldn't even answer the phone. For two days. Friday, we called and scheduled an appointment with another groomer because we're tired of getting the run around from this lady, and needless to say but we didn't come in for our appointment on Saturday because of her lack of response and her failure to call us to confirm our appointment as well. We received no phone call, no text and no email asking us to confirm but we wanted to call to make sure nothing happened with both our appointments. Our dog is 2 years old but we've had him since last July and the previous owners had gotten him groomed before coming to us so we're still figuring out the ropes with how long to plan out his grooming appointments but for us, this company and groomer just made everything more difficult than it should've been.

    WüF Pet Spa - Best traditional Schnauzer cut ever!

    WüF Pet Spa

    (20 reviews)

    Over-the-Rhine

    How can one dog shed 1 dog every month?? That's where WuF spa steps in!!…read moreMajor is a 120 lb German Shepard. A gentle giant that roams 3 acres of property. So once he is good and dirty and shedding another dog, I bring him in and we end up with a new dog!! Kidding aside we have tried other places and we can not beat how he is treated. He knows where he is going when he gets out of the car. His coat stays shiny for about 3 weeks after he is groomed and when it gets wet it doesn't have that musty smell. And the price is right. Thank you Maddie!!!

    DO NOT USE THIS SPA!!! NO CUSTOMER SERVICE. THIS SPA ONLY WANTS YOUR MONEY. FIND SOMEONE THAT…read moreACTUALLY CARES ABOUT YOU AND YOUR PET. I asked to speak to a manager, none on duty. 1 Wüf Pet Spa OTR (Owner) 2 days ago Hi June, you are not a client in our database. I understand your son is upset about missing his appointment but it isn't appropriate to spam our business page with reviews. Apparently , you are not aware that it was my dog he was bringing in , not his. It was a new , first time appointment . That he had already sent the veterinary information in. He let you know that he had a work emergency and I would be coming from an hour and a half away to make this appointment. I encountered road construction that caused a delay . I had my grandchildren on a spring break outing that we left to make this appointment . The appointment was at 12 noon. I called at 11:55am to let you all know I was getting close. I was informed by your staff that the groomer was gone. My son was told that I had until 12:15pm. to make this appointment. He didn't think I would get there until 12:30. You. made no adjustments, after him being a loyal customer . Our appointment window was 12-3pm. A place with good customer service would have done some type of service in that window, even if you charged for the full service. A wash , nail trim maybe. Instead you chose to put him down as a no show , charging the full price. Does that seem right ? I normally don't do reviews. That's why it took me so long to respond. You have lost two good customers, with two sweet dogs just because you don't know what CUSTOMER SERVICE, means.

    Graceful Grooming - groomer - Updated May 2026

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