Came here for dinner so only really reviewing the restaurant.
Where to begin. The decor was great: softly lit, not too loud int he restaurant in spite of all the noise of the bar. That's about it on the Pros.
- NOBODY SMILED. The woman taking us to our seats and the one taking our drink order looked suicidal.
- We had booked the restaurant as a deal with our theatre tickets. On the table was a marketing flyer advertising a three course meal instead of a two; we asked if we could upgrade to that as we were hungry, and told no. Fair enough if it's Against The Rules, but an attempt to be ingratiating might have helped.
- The drinks came after we'd finished our starters. There seemed to be a weird system where the bar staff prepared the drinks and handed it over some kind of partition, which naturally took forever as they were dealing with the bar as well.
- When the mains came there was no salt and pepper on the table and the steak only came with a butter knife. Which worked out fine as it was such a measly sliver it didn't need much armwork...
- All attempts to catch the eye of one of the dozens of waitresses milling around to remedy the salt situation failed. The staff-to-table ratio was good, but it was impossible to get anyone's attention.
- This situation was repeated when we paid in cash and then had to *demand* our change as we were ignored after they took our money. We sure as hell weren't leaving it on top of the service charge for that miserable service.
And worst of all, there were those awful women in the loos who pester you and try and spray you with cheap perfume for a quid. I know they're everywhere in Piccadilly, but it's a surefire sign of a tacky joint.
Never again. read more