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Grace Cleaning Services

5.0 (12 reviews)
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Services - Grace Cleaning Services

Deep cleaning

Maid services

Move-in or move-out cleaning

1 More Service

Regular home cleaning

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Review Highlights - Grace Cleaning Services

It was easy to communicate with Vindy and her team did a very thorough job at cleaning my two story townhouse.

Mentioned in 10 reviews

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The Magic Maids - Deep Living Room Cleaning

The Magic Maids

(64 reviews)

Highland Park

I was a loyal customer of Magic Maids for many years. I recently moved and wanted to bring Magic…read moreMaids along to clean my new home. I scheduled them to come out twice a month. About two weeks ago, one of the workers accidentally broke my $380 marble table. The worker that broke the table was extremely apologetic and very worried how Her boss, Carolina Avila would react to it. I told her that I know accidents happen and I appreciate her honesty. I discussed with her that I would speak with the owner, Carolina Avila regarding replacing or paying for the broken item. On Yelp, the company states it was bonded and insured , so I figured they could easily pay me back for the broken table. Once I spoke with Carolina, I made sure to mention that I absolutely adored the cleaning service and ladies that have been cleaning my home for years. As a refund, I suggested that they could refund me the total of $380, OR they could deduct the amount from what I normally would pay for their service, which was $350 per clean. So Carolina deducted the $350 then paid me the remaining balance via Venmo. The conclusion of our conversation was pleasant and nice. Fast forward two weeks later, I received an email the night before they were supposed to clean, saying that They are no longer providing their service to me. I was very stunned at the email, it was very unprofessional to drop me as a client when they are the ones that broke my table. Not only that, I called them multiple times and they have not responded to my phone calls or emails. They act like they are the victims, when I've been nothing but respectful and nice. Carolina Avila and her husband are punks who hire undocumented immigrants and pay them very little. I know this as fact because their workers have told me, and that's why I always tipped them WELL in cash. If you are reading this, do not hire these people. I have the personal phone numbers of their best working employees, and I would hire them ...... not MAGIC MAIDS --- this is in response to Carolina who responded to my initial review, since all she cares about is Yelp reviews and not responding to phone calls or emails. When Mayra broke the table, she initially said she would pay for it and it would take about three months. I told her that she didn't have to pay for the table, because the company she worked for was bonded and insured, so they could file a claim and get the money back without withholding their pay. She said "ok" . Toward the end of the cleaning, I saw her taking the table outside , I asked her what was she doing, and she said she was taking the table, said Carolina's husband was going to fix it. If you look at the photos, the marble was completely broken, there was no way to fix a broken marble top. So I told her don't worry about it because I could buy another one. So the claims of her being uncomfortable or me being mean are just totally false, I've bought Mayra Christmas gifts and tipped them well in the past. This incident I wasn't even upset about the table, I just wanted the total cost of the table to be replaced because it was a newer piece of furniture. As a business owner, YOU should have called me and apologized for the inconvenience, I shouldn't have had to call you multiple times and text you multiple times to receive a response from you. But once again, this shows you her character. I do not believe the cleaning ladies said they didn't feel comfortable in my home, I don't believe that claim you're making, because in all actuality they said that you (Carolina) sometimes withhold money from them, and don't give them their tips that other clients give to them. I have also encouraged the ladies to start their own business so they can cut you out of their pay. If you read all the negative reviews on Magic Maids, you can see Carolina attacking her customers, instead of taking ownership of the mistakes they have made, she is a very bad business woman. Once again, to anyone reading this, PLEASE DONT USE MAGIC MAIDS BECAUSE THE OWNER, CAROLINA DOES BAD BUSINESS AND ONLY CARES ABOUT YELP REVIEWS. THAT IS THE ONLY WAY YOU CAN GET A RESPONSE FROM HER, SHE IS TOO CHICKEN TO CALL OR MESSAGE YOU, SHE ONLY DOES IT ON A PUBLIC PLATFORM.

I called in this service after some plumbing work was done in my apartment (the leftover mess…read moreincluded some pretty unsightly residue in the bathrooms specifically). The maids did a beautiful, diligent job with sprucing up the mess + making everything look like new (I honestly can't wait to use my sparkling kitchen!) So thorough, so polite, patient, and kind! I'm definitely going to be a regular customer!

Grace Cleaning Services - homecleaning - Updated May 2026

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