I would avoid this merchant at all cost. I purchased two products and one was sent broken. I contacted their main number numerous times and asked to speak with the manager. I was told that she was on break. "Out to lunch." "Left for the day." "Call back tomorrow." I left my phone number for a return call several times. The manager is Leigha Lautzenhiser. I was denied her name by the people who answer the phone. They just wouldn't tell me. It wasn't until after I received a return shipping label that I did a search for her name and found out her position with the company.
It took over a week to get a return shipping label for the damaged product. Once I got it, there was not one single area of communication from the manager. No phone call. No email. All that showed up was a return shipping label. I sent in the device and after the tracking number showed receipt, I called to see what the status was. I called their Ohio retail number at 602 615 2709. There was no answer during normal business hours, so I left a message. I waited for a phone call. Two days passed and no return call. I was forced to file a paypal dispute and after that, I got a return phone call from Leigha, the manager from the number 602 615 6237. I explained that the item was damaged. I expressed my concern over not being communicated with. She did apologize but acted as if she knew nothing about the phone calls and emails. She obviously did because the return shipping label was sent from her.
I understand this is military surplus. I know it's used. But the device I received was obviously permanently damaged. This whole ordeal could have been prevented if she would of just taken my phone call. Instead, you call a number and get Liquidity services and they give you the run around.
After I discussed this with the manager, she couldn't tell me when I'd get my refund but estimated 6-10 business days. Said I'd get full price plus tax returned.
The next problem I've had is that the business charged me tax. I don't live in Ohio. I purchased the product from another state over the internet and they don't have a Nexus or retail presence in my state. So why sales tax? According to Ohio state law, they are not required to charge the tax. So, either they are changing tax to out of state customers and padding their profit margin or they are collecting tax for the use of sales tax. My question is, where does the money go? My state? Or theirs? I have filed two complaints both with Ohio and my state to answer this question. When I called and asked them to refund the tax on both the items I purchased, they refused to do so. So, ok. If you are charging tax, you have to be accountable sending it to my state which is where the intended use of the product will be. I doubt they are doing this.
Buyer beware. You may get your merchandise, but if you have any problems, it's a nightmare. If I don't get the refund, I'll update my review. read more
