We've seen Dr Matt for 5 years, many times waiting over 30 min to see him. I've never been fond of his office staff, but it has been workable until today. I arrived to my appointment 7 minutes late, waited 5-10 to check in (slow family in front of me and a slow receptionist). 10 min later I was told I would have to reschedule the appointment I was waiting for because I was "more than 15 min late." I was floored. I was late yes, but on the magnitude of 7-9 min. After protesting for 50 more minutes I was finally taken back "as a favor", I had been there for more than an hour by that time. Last I checked I am their client. We like Dr Gotthold a lot, but not enough to disrespect me and my time. He clearly has NO control of his staff. His response was to have his office manager call me "in week or so" - for what, i still have no idea! Not one apology. read more