Incompetent, inefficient, inconsiderate front desk operation who are not well versed in HIPPA/ FERPA, with poor verbal and written communication skills. Wasted 20 mins of my time filling out forms over the phone, having to repeat and spell almost every word. Was then sent the same exact forms electronically to repeat. Called to ask if it was a mistake and was given a condescending and nonsensical answer. Was told they hand write the first file and then the patient does it all over again for an additional file indicating they do not have up to date or coordinating systems. At that point I should have cancelled but I continued to make an appt. The assistant then gave me the wrong time when confirming which I had to correct leaving me unconfident it was entered properly. Feeling unsure, I asked several doctor friends about Dr Zhang and was told to seek out a more experienced doctor. I then saw several poor reviews. The next day the assistant called me 3 times while I was on a business call. I forwarded her to voicemail and found out from her that Dr Zhang does not have experience with young adults and the appointment was cancelled. Still worried they will charge me, I cancelled the credit card I had to put on file with them. Moved on to a more efficient and experienced practice and was able to get an appointment with a top rheumatologist. Worst encounter I have ever had with any doctor or business in my entire life. Zero stars. " read more