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    Gorge Satellite

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    15 years ago

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    Charter Communications

    Charter Communications

    (1 review)

    Should not even get a star as I have yet to receive cable TV service in the 6 months I have had…read morethem without it acting up. Have yet to enjoy the TV service the guarantee for more than a weeks time. Have complained so many times to customer support and corporate offices with more than 8 different technicians coming out and none of them able to tell me what the problem is. On December 7, 2012, two technicians, a technician supervisor, and trainee came to my house. I gave supervisor one of my HD boxes back in front of my two house guests. Two weeks later receive bill saying box never turned in. Contacted supervisor, Matt Hammond, who was I returned the HD box to on December 7 and asked him how he did not remember how I returned the HD box to him. He then asked me if I was mental! Contacted BBB and Charter received the BBB complaint. Got a hold of guy named Harold. Said he was designated charter representative to help deal with this issue by the BBB. Told him I would allow another technician to try to fix my problem and that I was requiring that I be partially reimbursed for the whole 6 months. He said he could only do past 90 days, but would keep complaints in my file for whole six months in mind when deciding. Said he would call next day after technician came out and I said good because we still need to agree on reimbursement. Missed his calls and could not call him on number he called me with because said number disconnected each time! Now have to get money together because found out he decided himself that my issues were resolved, but service still acting up. Also he decided to take it upon himself to only give me a $45 credit toward my bill which is only a month and a half of service if you don't count the service fees and equipment rentals! Now have to come up with about $200 to file lawsuit with them in order to be able to either receive proper service and a fair reimbursement credit or to shut services off and request as much back as I can get as well as some for all the grief I have had to endure with trying to get the service they guarantee in all their ads!

    Gorge Satellite - televisionserviceproviders - Updated May 2026

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