My power steering appeared to be broken as I could not easily steer my Lexus GX470. Mark…read moreinvestigated and determined the problem was the steering wheel shaft needed lubrication. He lubed it and sent me on my way with minimal cost. Very honest shop I use for all of my vehicles. Highly recommended.

Best Auto repair business! Clean waiting room, reasonably priced, exceptionally nice employees and…read moreowner!!!

Cory is god sent. In an emergency situation he was able to save us to get back home when my tire…read morewas flat. We seriously had no hope. On a Sunday, every place closed and he was willing to stay a couple extra minutes late to help us. We could not be more grateful and thankful to him. Thank you so much again Cory.

I would do lower if I could......where to begin....new to the state of NH...regsitered my car - and…read moreneeded an inspection. Sounds easy enough. I was just inspected a few months ago in RI - have always brought my car to the dealer for all servicing and have followed the recommended schedule from Subaru and have done every suggested item my dealer has suggested. I was just at the dealer for 4 new tires (recommended) a wheel alignment, and oil service. I'm assuming the inspection will be a lay-up. Not so fast. The expertise here noted some movement in the rear right suspension - and for $750 they'd be happy to fix it. Having just had the car looked at - and no such problem noted - I opted to go back to my dealer with what they folks at VIP cited. I asked them to fix if there was a problem. My dealer called me and said - we don't mind fixing something that is broke - but you don't have any problems with your rear right suspension. I asked that to be put in writing - they said no problem. I called VIP and informed them. They asked to see it in writing and then I would be issued my inspection sticker. I had to schedule a new appointment fot this meeting - and when I arrived - lo and behold - my Subaru authorized dealer's written word was not acceptable. I had an authorized Subaru dealer with certified subaru mechanics review the car. They stated in writing that the car met all Subaru requirements and there was no excessive wear in any of the suspension. I presented this paper to them. Nope, not good enough - they know better. They imply in words and actions that they know Subaru standards better than a subaru dealer and their certified mechanics. They suggest I find another dealer - a not so nice man in beard just about threatened me and stormed off when I stated they went back on their word. Well - I am opting for a different place to complete the inspection. I will never, ever, ever recommend this place to anyone. In fact - I will go out of my way to share this experience with anyone and everyone. You can't fix dumb - and then toss in stubborn and ignorant. Best of luck to anyone who goes to this place.

First I just want to say I don't normally make comments on reviews but my fiance has gone to GRS…read moreAuto numerous times and she has had superior results...I have been going to VIP in Woodsville NH since last fall for all my car needs....but every time I leave there i also end up with something else going wrong and needing to be fixed not long after....I don't mean to bad mouth VIP, the people there are very nice but the quality of the work totally sucks. Please, if your reading this and looking for a great auto shop then GRS Auto is absolutely the place for you to go....the workers are great, the quality of service is undeniable with the unbeatable prices. And these days who doesn't want great service at fair prices.

Good old fashioned service at a more than reasonable price. We suffered a break down just as we got…read moreoff of the interstate in Wells River VT. With no cell service or tools, we were forced to limp the vehicle into Woodsville NH in search of a repair shop. We found G.R.S Auto service where Gary and Wayne took us right in and quickly found the problem. Once said and done with a more than fair bill, we were on our way to our destination. Service like this is hard to find these days. We were at a disadvantage and could have easily been taken advantage of but not these guys. We were very fortunate to have had this happen when and where this did.

The mechanics here are honest (as far as I know!) and the prices aren't completely outrageous…read more I have had alot of work done on my Suby here and was always satisfied. The only reason that I don't use their services anymore is that I have a family friend that is a mechanic :)

I agree with A. Z. The mechanics seem honest and the prices don't appear to be outrageous…read more When my boyfriend and I started our trek back to Boston from Hyde Park, VT, we encountered trouble with his family's Subaru Outback. Basically, trying to go after a light stop or climb a hill was painstakingly slow and dangerous. So we stopped at the first service center we could find. About 45 minutes later, transmission fluid was poured in, a part replaced, and we were out the door for $90. Hourly rate is $60 and we were only charged for 30 minutes so I am appreciative that we appeared to be getting a good deal. Thankfully we made it home but the check engine light was still on when we pulled away from the center. Not sure if it's because they didn't know how to turn it off or if the repair that was done wasn't enough to turn the light off, but I am glad we didn't have to spend a night and were able to get the car fixed right away.

I stopped by with a car problem while visiting from out of town. Tom went over and above what…read moreanyone might expect from a stranger. He did a road check on my car and explained what the problem was. He also reassured me that it would be safe to drive home and have my mechanic look at it in a few days. I cannot say enough positive things about his willingness to help a stranger in need. If I lived in the area I would certainly go to his repair shop when in need.

I was traveling from Connecticut to go camping in vermont at ricker pond state park on the way my…read moreexhaust system fell to the ground since it was a Sunday I drove to the park the staff at the park said to contact Groton garage on Monday morning I contacted Tim the owner of the garage he said to call him later in the day at 4 pm I brought my van in and by 5 pm I was all set I can not say enough about the great service I received from Tim he was very friendly and professional thanks to Tim my trip turned out great

Brought My 2003 Land Rover Discover into Tim at Groton Garage to have the head gaskets repaired…read more Tim charged me $1600. This is a vehicle that is driven about 5000 miles per year. My husband drives this truck to work 3 miles from our home. About 6000 miles after Tim did the head gasket job is they are blown. I contacted Tim to get some info about what could be done. I asked him how many miles this job should have lasted. He explained that on a subaru a head gasket job would last 80,000 miles. He was unwilling to stand by his work and told me that he won't even look at my vehicle. He explained to me that he has stepped away from working on engines. Please Please beware this mechanic is charging for work that is not getting done. He is a complete hack! Utterly disgusted with unrepeatable people Like TIM SPOONER! I'm guessing that he doesn't do engine repair any more because he's completely incompetent!

I received an estimate from Darlings Auto Body to paint one of the fenders on my 2020 Subaru…read moreAscent. I was told that they could do the work on June 6, 2023 and that it would take "a couple of days". I dropped my vehicle off on June 5, 2023. When I hadn't been contacted after four days, I called and was told that it was taking longer than they expected because the parts didn't come in for cars that were ahead of me. It has now been eight days since I left my vehicle with this business and I still have not been contacted, to either tell me my vehicle was ready or to explain the further delay. This is completely unacceptable. I have been deprived of the use of my vehicle for over a week and they are making no effort whatsoever to keep me informed in regard to the delay.

They worked very hard to get my daughter's car fixed quickly after she hit a deer. The work they…read moredid was beautiful, car looked as good as the day we bought it. They went out of their way to detail the car in and out and helped with getting the rental car situated for my daughter who is over 2 hours away on campus. Would definitely use them again and highly recommend them.

I bought a van locally that had just been fully inspected and brakes serviced by Wells River Chevy…read more Their brake work was done INCORRECTLY and it caused a ton of damage (3k worth). I got stranded and had to have it repaired by a Ford dealership so I could safely get home before the ice storm that was coming. The Ford dealership put in writing that the damage was consistent with Wells River Chevy Dealership's mistake, and I have all repair invoices, photos, and documentation. This dealership is refusing to take responsibility or reimburse me for their negligence. I am lucky I was not seriously injured due to their mistake. They have left me with no other option than to pursue legal recourse. DO NOT TAKE YOUR VEHICLE HERE.

On April 28 2019 the engine on my leased 2017 Chevy Silverado blew. The truck had 34180 miles on…read moreit. Wells River Chevy has refused to fix it. They have given me multiple reasons to why they won't. All of them involved me purposely sabotaging my truck. That was over four months ago. My truck is still locked in one of their bays. I don't have $9100 dollars to fix it because I'm still making my monthly payments on the truck. I am currently working with a lawyer but I don't see an end in site. I am now being threatened with legal recourse because if my post regarding this issue. In my opinion it's just another example of big business steam rolling over the little guy because let's face it. They have all the money There is a lot more of this story I haven't posted. I feel as though the sales people are actually very honest and helpful. However it's my opinion that if you need any service or repairs your better off driving an extra hour or two. I have one star only because I apparently have to give one. I'd just assume give them a negative star rating

brought my car in to get tires changed, the offered the free multipoint inspection which was…read moreamazing and they changed my tires. thats about where the good ends. I pick the car up and I get told all 4 of my brakes need to be changed as they are "metal to metal all around". i knew that was not true because no way did all 4 pads go bad on the car after having brakes done all around less than 5K miles prior. fast forward to having a different mechanic look at it and one corner was bad due to a stuck caliper. all other pads were just about brand new. would recommend for tires but be very cautious of being upsold a service you don't need

'Do not go to this location....crappy customer service, crappy work ethics, & unfair charges…read more. Very unhappy NH veteran... Loyal customer for the past 10 years plus.. I dropped my car off to get my winter tires put on, oil change & wheel alignment.... It was at 11:00 am... waited for a call like usual never got one..they close at 4:00 pm.. 3:30 I called only to be told I was called many times.. I asked him what number.. he claimed he was given the wrong cell number..Being a 10 year customer I know my information is in the system.. when questioned about that I was told they upgraded to a new system 2 years ago.. my response was I'd taken both of my cars there within that time frame.. So lies!! After all that I was presented with a 300.00 plus bill due to a stud breaking off allegedly.. I thought if you broke an item during a service you should have to fix it.. not add another 80.00 dollars to my bill. I will never set foot in this location again as the service is terrible.. I'll take my business to the Littleton location as I like VIP.. I just won't be treated like this by the folks in the Woodsville location!!!