I had a perfect experience at Googain, they respond quick, professional, responsible, most important thing is that I got a really good loan rate LOL. When I decided to buy a house, I found a lot of brokers and talk to them, at the end I met googain, after half hour talk, I decided to work with googain team, because at that half hour talk, I think they are very professional and honest and integrity. And I was right They are respond E-mail at 1am when my loan got some problem,. I mean Googain you gays working very hard. They are trying to solve the problem at mid night. 100% five stars review. read more

Absolutely terrible service. Our agent was unresponsive for weeks at a time, uncommunicative when it mattered most and ultimate caused our loan to lapse the timeline without the ability to extend the lock and we missed on the great rate we'd previously locked in at. I'd HIGHLY encourage you to shop elsewhere for your loans. Don't be swayed into a fraction of a percent lower that they offer you - take that to another lender and have them match it. read more

I really appreciate their offer of no point no fee for refinancing my home loan during COVID. They are fast, responsive and professional if you find the right person to work with. I'm very grateful that Shawn Song, the CEO, is taking on my file after I decided to fire Tracie Zhang, who is a branch manager and senior loan consultant there. When working with Zhang, I felt harassed and mistreated as if I was begging for her money or applying government Benefits. She threatened to not work with me several times when I raised questions about some of the tedious documents they wanted. Her working style is very unprofessional, with no tolerance of any questions or she would feel challenged by you. She frequently raises her already high pitch voice when upset with my inquiries. She also threatened to penalize me for a fee which I was not aware of, if I could not provide all the docs the second round, before some kind of deadline I'm not aware of. Her Communication is extremely abrasive, blunt and indirect. She needs not get upset like that when she's handling all these everyday loan questions. She does not like not having her way or being questioned when you do need to clarify some of their requests for docs. She become suddenly very direct without any tact when having her temper tantrums and Outbursts. It was a very tumultuous working relationship with her. Out of desperation in the mid way of the refinance process, I decided to express my deep concerns about Tracie's unprofessional behavior and then file grievance with Shawn, the company's CEO, he was super patient in listening to my concerns and was very helpful and patient in helping me to walk through this frustrating long process of submitting and preparing docs. I am informed by him all the tedious steps. I feel much safer and respected as a client. It should be noted that Tracie had never informed me that I could work with somebody else from the company after her last threat to not "help" me. Indeed if you don't like the agents working style and attitude, there's room for change instead of having to start another new process with another company. Shawn picked up my case very quickly and professionally. I will go back to this company as long as I'm not working with Tracie Zhang. All the rest of the staff are very efficient and fast. read more

Very good experience with Googain, Jessie Liu is very responsible and knowledgeable, answer every question I asked in a timely manner. She helped me tremendously through out the whole process. I was very pleased with her attention to detail and ability to communicate effectively. I highly recommend her. read more

Joanne Shen has helped me with my refinancing multiple times.  She is always clear, efficient, and thoughtful in guiding me through the loan process.  She's the best loan officer one can ever find; her excellent work and her dedication motivate me to do my best in serving my clients. read more

My wife and I could not have had a better experience with the team Googain, and particurlary Kay Younsil We. She's our absolute mortgage loan officer as well as financial adviser. We're so blessed to know her for more than 15 plus years that she took care of all of our mortgage loans and re-finances. She is professional, intelligent, responsive, approachable, with a keen eye to attention to detail and cost. She made the process very easy. The level of knowledge, communication, and effort from this team was top-notch. I won't hesitate to use Googain for our future finance needs and recommend Kay Younsil We to anyone in needs of loan. read more

I refinanced 3 homes with Googain, and had an awesome experience. Googain gave me very competitive rates with no closing costs. My agent was Hong Hu, and he was professional, responsive, detail-oriented, and very easy to work with. No matter the business hour, Hong was very quick to respond to my questions. I had many questions during the process and Hong always patient listened and gave me the answer I needed. I would strongly recommend Hong Hu and Googain to anyone looking for a mortgage lender. read more

Worked with Googain and it is great experience. Wendy Hua is a great agent in helping with everything from property hunting to final closing. Appreciate it! read more

My buyer broker's recommended Hong Hu to done with my new loan on September. 6, Hong's awesome!!! He's a expert loan agent on his job.

You know how you have that special someone who takes care of stuff for you (be it taxes or your car) and you can totally rely on that person to always think of what is best for you? Well, Tracie Zhang will become that person for you with respect to mortgages. I have worked with Tracie for many years on many mortgages of mine, be it originating purchases or refinances. There is no need to shop around anymore. Tracie is extremely knowledgeable about all types of loans and if she can't help you with your particular home mortgage situation then I don't know who can. Tracie is also a RE investor herself, so she has that added experience to help you with your plans and goals. I can honestly say that I wouldn't be in as good a financial position had I not meet Tracie in the first place. Not only did Tracie manage to get me the most competitive rates around at the lowest or no cost, she always kept me in the loop when interest rates dropped so that if it made sense to refi again, we did it to save even more money. And the great thing about that is once Tracie has all of your information you just need to update it, be it with new tax returns or pay stubs. Tracie takes most of the pain out of refinancing and I love that I can ask her stuff after business hours. Just to prove my point about how good Tracie can be, I still have a loan that is arguably the lowest rate around and it was all due to Tracie's help in locking it in at the very, very bottom. 2.5% fixed (15 yr, conforming, no cost no fee). That, says it all. Can you beat that? At the end of the day, can your mortgage contact deliver? Tracie can!!!! I have recommended countless referrals to Tracie and they too have found her to be a wonderful resource for their loans. Thank you, Tracie, for all that you do and I am so happy that our business relationship spanning over many moons has developed to a personal friendship. You are the best, Tracie!!! read more

Zhaoyi Jessica Liu was great. Very professional, quick to response and consistently on top of things. I was able to closed in 3 weeks.

We can honestly say Sunny Yo made our first home refinancing experience a very pleasant one. After comparing with over 10 lenders and brokers we choose Sunny based on the outstanding interest rate and closing fees. From our first conversation she explained each and every option that was available to us. She was very responsive. She returned phone calls and emails immediately. Her explanations were always through and clear. For fast and exact, the very best service, Sunny is the person to have on your side. We would recommend Sunny to anyone who is looking for a professional loan consultant. She knows her stuff inside and out. Thank you Sunny! read more

I have known Sarah Kim over 5 years and also refered her to my friends as well. I was able to always trust her jobs and her jobs were done well. Definitely, I will continue to ask her to work my finance stuff. Thanks. read more

Sunny Yo has helped my wife and I with various loans over the years, even helping us purchase our first home. She is very professional and knowledgeable, but also warm and friendly. Sunny cares deeply about getting things done right, adept at explaining things, and is sensitive towards her clients time, money and thoughts. We have highly recommended her to our friends and they have all been pleased with her as well. We trust her because she is an excellent Loan Consultant and also a great person. read more

This is my third purchase loan with Googain and second time working with Hong. He's super fast and responsive, and my loans are always conditionally approved within 10 days. He also offers lender credit for repeat customers. Definitely recommend him, and it looks like other reviewers who worked with him had a great experience. read more

I'm very satisfied with the service I got from Jacky Zhenjiang Tian. He's the best loan agent I've used so far. He is very professional and easy to talk with. He always responds text/emails/call promptly even after regular work hours. The interest rate and loan terms he gave us are unbeatable. I would definitely recommend him to anyone who needs to purchase/refinance a house. read more

Joanne Shen has helped me with my refinance multiple times. She is always clear, efficient, and thoughtful in guiding me through the loan process. The best loan officer one can ever find, her excellent work and her dedication motivate me to do my best in serving my clients. read more

I had an excellent experience working with Shawn and Meily to refinance my mortgage! They are very knowledgeable and care for their customer. The process of my loan turned out to be very difficult due to an unexpected, super long delay in getting a power of attorney from overseas (and COVID definitely has contributed to the delay). Shawn and Meily were very patient and professional and helped me a lot during the 4-month process. Most importantly, they kept the very low rate for me while the market rate went up a lot during the 4 months. I am very happy and will definitely get in touch with them if I buy a next home or refinance again in the future. I will also highly recommend them to my fiends. read more

Debbie Ban helped me do a cash out refi on my 2nd home. She explained the different options very clearly in the beginning and we went with the 15 yr fixed cashout which is perfect for my situation. Debbie has been very on top of my refi process and checked in with my very often to make sure the process was smoothly. read more

I'm very lucky to met 'Kay younsil We ' I had a great fear of buying house and about the loan in America. But she was very kind, knowledge, well explaned. So We were able to proceed with the loan very comfortably. Thank you so much. read more

We have used Googain to refinance the last 2 times, and have been highly impressed with HOng Hu, who was our account manager. Hong has been amazing to work with- he gets you the best rates, is swift and works very, very hard to get you the BEST rates possible! He goes way out of his way and the extra mile to get things moving, even in a bad environment. We will be using his services again and again in the future! read more

I worked with Shirley Lu for my recent home refi, she is very kind and communicative during the process, high recommended!

Shaodan Li and her team did amazing job in help me to obtained a home loan with lower rate and in 20 days. Thank you! I highly recommend Shaodan Li and her team to any home buyer who want to get a loan with a good rate and tight deadline. read more

Sarah Kim has been in my #1 agent for almost 15 years for many reasons! She is very knowledgeable on everything about loan. Since I first worked with Sarah, she was very proactive in providing good information so I didn't need to monitor the market. She is really a PRO!! read more

We purchased our first home with help from Googain. Jacky Tian our Googain representative, helped us through the entire process. He literally held our hand through the process and completed the closing in 21 days with an interest rate of 2.85% during these COVID times. Jacky was very professional and sincere in his communication through out the process. He was very quick in his communication and responses, making us feel at ease during the entire time. I wish I was able to give him 15 stars instead. Thank you Jacky and team for helping us during these tough time. read more

Zhaoyi Jessica Liu is the best! I've done several transactions with her and she is full service. Always on top of things and gets it done.

Peony is the best realtor. She helped me find my first apartment condo. Explained all my options, especially when I have a budget limitation, and what to look out for when purchasing my first home. Even got me a reduction from the asking price. read more

My husband and I met Nancy seven years ago when we wanted to purchase our 1st home. Based on our criteria, she soon recommended a list of properties for us to choose. Nancy was patient and was a true buyer agent. Her knowledge of the real property market is impressive. Nancy helped us to get our favorite home with a good deal. In addition, she exceeded our expectation as a real estate agent by helping us with loan application, getting home insurance, getting house inspection, etc. She is professional and super responsible. She looks at both big picture and details and won't miss anything. Besides, she is a wonderful listener as she truly cares for what we were looking for. When we planned to buy another property near San Francisco, we thought about Nancy again as we consider she is the best real estate agent that we can ever find. We were again in the trusted hand as Nancy made everything so smooth. It was not an easy case as the HOA of the condo that we decided to buy was involved in a lengthy lawsuit. Nancy apparently assisted us with everything and made the complicated and stressful process easily acceptable. She is ethical and professional during the whole process. If you are looking for the best, go with Nancy. read more

I've been known Sarah Kim for 10+years and she's been handling all my loans during that time. She's very prompt to getting back to me when she missed my calls. She tries her best to get the lowest rates. She also notifies you when it's time to refinance for lower interest rates. She is awesome^^ She is someone who I can count on when it comes to loan. read more

Hong is excellent not only he is extremely knowledgeable about the Mortgage industry but also very detail thought out the whole process. He returns phone call or email or text timely. You can trust him and he will always find the best possible loan for you. I would highly recommend him to anyone that is looking for a loan. Thank you so much Hong, great job!! read more

I never heard of this company before but my friend said it is good and she is doing refinance with this company. The rate looks good so I decided to give it a try. I contacted Lillian Luo. She replied fast and sent me the link to apply online after answering my questions. Lillian is very good and always returns my phone call or email to answer questions. The process is simple, easy and fast. The funding was in the start of financial market credit crunch due to the spread of coronavirus. Lillian told me her company is financially sound and my funding should be process soon. The loan did close and fund smoothly. This is a very hard working team of good people like Lillian Luo, Levania Shih, and Cathy Hao. I would recommend Lillian and her team and Googain to anyone looking to get a house loan or refinance. read more

Hong is very responsive and thorough in helping us get a loan and later refinance. He got us great rates and is very knowledgeable. Well done. read more

Sunny Yo made this process as efficient and straightforward as possible. Admittedly, I was not familiar with the mortgage loan financing process, and my case was probably not the easiest to complete. However, Sunny remained committed to helping me out, providing guidance throughout the whole process. Whenever any roadblock came up, she was very proactive about informing me of the problem, and exactly what was needed to resolve the issue. Sunny was able to lock in a great rate for me and get through the close before the rate expired. I highly recommend Sunny to anyone! read more

Zhaoyi Jessica Liu is great at what she does. She's very efficient and super knowledgeable. She was our real estate agent and loan officer. She helped us with house hunting and she worked around our schedules. Everything went very smoothly and she guided us throughout the entire process. I am very thankful for her and am so happy we were able to have such a great first home-buying experience. We closed escrow in less than 30 days. I would highly recommend working with her! read more

My husband and I were referred to Vickie at Googain to help us with our home loan application in early June and throughout the entire mortgage transaction--from getting pre-approved to well after closing--she was with us every step of the way. Since this was our first home-buying experience, she always made sure to explain to us clearly what everything meant and especially whatever we didn't understand down to the smallest details. Everything was very transparent and there were no surprises in the end. We were not expecting the process to go as smoothly as it did all the way through, but it did and we had the keys to our home in one short month. Vickie is the kind of loan originator after such a pleasant experience that we would happily refer to all of our friends and family. read more

Carey He is a great broker. She helped me get my first house loan very fast and smoothly. She always answered my phone and emails immediately. I'm a first time house buyer and Carey explained everything to me very patiently. She helped me a lot and I would like to recommend her to everyone who is looking for a house. read more

Shirley Lu helped me close my loan in time, no point no fee, as she promised before the loan was started. Many agents can't even keep the agreement as simple as this from my experience. She keeps the agreement and follow-through with everything. Compared with other loan agents I worked with earlier, she works really hard, always picks up my phone, and answers my questions promptly. What's more, she helps strategize the approach for closing the loan. I know I can trust her in the future and I'm sure I'll go back to her if I have more loans to do. read more

Very good and responsive. Love working with Wendy Hua. She is very kind and professional. Hope to work with her again.

Mary Bai was absolutely helpful to close our loan in just two weeks. From giving all lists to explaining all items, from answering questions to helping locking the good rate, she was so professional and fast. We were so happy chose her as our loan agent. Although our loan amount was not big, she treated us with patience and care. With Googain team backing up, she coordinated with processor, underwriter and escrow promptly. Contingency was removed smoothly and quickly after good communication. Her service surpassed our expectation totally. We will definitely choose her again if we need refinance or purchase in the future, and also recommend her to anybody who need loan. read more

Kimmy was amazing she was very insightful and helped us tremendously through out the whole process. We were very pleased with her attention to detail and her ability to communicate effectively. Her attitude was awesome and I highly recommend her. read more