I came here for a flat tire repair because I was too lazy to do it at home. I have all the tools…read moreand a kit but just didn't feel like doing it. I want to Mavis and they had me in and out in about 30 minutes. It was money well spent because of the price and time. I want to thank Savonya and the technicians for taking care of me and I do plan on returning for other auto services.

I brought my vehicle to Mavis Tire for a routine tire rotation and balance. Shortly afterward, one…read moreof my wheels came off while driving because the lug nuts had not been properly tightened. The incident caused significant damage and a dangerous situation that could have been much worse. After months of communication, Mavis eventually paid my insurance company for the vehicle repairs. However, they have refused to reimburse me for the out-of-pocket expenses I incurred because of their mistake, including rental car costs and lost wages. I filed a complaint with the Better Business Bureau, but Mavis still declined to take responsibility for these additional expenses that resulted directly from their negligence. While the repairs were eventually handled through insurance, the lack of accountability for the full impact on the customer is disappointing. I would strongly recommend others double-check any work done on their vehicle before leaving the shop.

We have had a Take 5 fleet account for six years and have never had a problem until this location…read more Took our 2025 Chrysler Pacifica in on March 4 for a routine oil change. Two months old, under 5,000 miles. Left the shop and the low oil pressure light came on almost immediately, so our driver pulled over and parked it. Called the store. The manager, Michael, sent an employee out to check it. That employee found the oil filter had not been fully seated and the engine had no oil left in it. He put six quarts in on the spot. We had it towed to an independent shop. They found multiple engine codes and metal shavings in the filter and throughout the oil. I have the photos. The engine was gone. Two month old vehicle, full engine replacement. Then it got worse. Michael and his district manager refused to open a claim. Our regional manager stayed in contact with him for a week, sent him the inspection report he asked for, and set up a time for him to come look at the vehicle. He never showed. Later he told an insurance rep he had not heard about any of it until a week after the fact, which is not true. He was the first person we called the day it happened and he is the one who sent his own employee out to confirm the problem. Corporate told us the store is independently owned and sent us back to the franchise owner, who ignored us completely. The van was down for 92 days. It is wheelchair accessible and we use it to transport elderly and disabled patients. Any shop can mess up an oil change. Owning it is the part that matters, and nobody here was willing to.

Quick and quality service. Marcus the manager on duty was exceptional at directing his employees…read moreand providing a professional experience.

I came here on a Thursday evening for an oil change. It took them a minute to service my car but…read morethese dudes were hustling!!! Once they got started it was no quite in the crew until my car was done. The cool part was everybody got the same treatment!!! The price was average but the biggest value was the time. In and out with quality service. Overall great experience and think you to Nathan and his team for doing an awesome job!!!!!

Highly overpriced and they damaged the cover underneath the car. Driving down the road a screw fell…read moreoff and it dragged on the street making a terrible sound (it was a metal cover). Had to pull over on the side of the road to bend it back up since it was already damaged. Went to the location and got a bunch of BS about there's nothing they can do and to call and file a report with corporate. I did that and no response. So quick to charge $100+ for a simple oil change then tuck your tails and run because your employees don't know what they are doing. No accountability, typical trash service from a poorly run business. Only went because was in need of a last minute oil change before a road trip. Next time I know better and would go ANYWHERE before even thinking of going to this rip off business.

Nothing but the great things to say about Patrick and the team at Express. I have four old cars…read morethat got serviced here with a great friendly service. I also like the location because I can just walk to Mall of Georgia while getting the car serviced. Again thank you Patrick for your service.

Always get a quote for repair services before having them do the work. The oil change was fine,…read morethe transmission fluid service was fine, and the two tires were fine. They are professional and gave me good pricing. The quote for future items, the brakes quote was fine, the Serpentine belt servicing quote was fine. The problem I have was on a quote for spark plug replacements. I am not even objecting to the labor price, (though, I am retired and it is 7 times per hour more than I ever made in my life), rather the price they quoted me on the actual spark plugs was 4 times more than the internet said they should cost, and being my vehicle is a 6 cylinder it was a tremendously higher price than the quote should be. I called them back and they told me they could not go lower, and that was the price. For that particular service I will go somewhere else. We are talking about a difference of around $400 quote on parts vs. what the internet says the amount should be.

I usually have my oil changed at the Snellville location on Scenic Highway but didn't like the way…read morethe service manager tried to do a heavy sells pitches on me and others on my last visit. Not sure if it was because we were all women or not but I did not like it. So I decided to try the location on Pike Street in Lawrenceville. What a difference a location can make. The guys here were very nice and not pushy. They changed my oil, checked my filters and did a small inspection on all my fluids etc. They pulled a cabin filter out of my car and showed it to me. It was filthy and needed to be changed. I was surprised that the Snellville location had not seen this filthy filter(?) The prices were fair, service great and I was satisfied with the products used as well. This is my new go to for oil changes!

It's that time again and oil change. We'll, it's waaayyy pass the time. I always come to this…read morelocation. The staff is great, they seem like a little family. They're always laughing and joking around with each other and the with the customers. All while doing a professional job. They get you in and out in no time. Kai I believed is her name whose always great. Along with everyone else. If your in need of a short car service I highly recommend this location.

Michelle was so helpful explaining all my questions about my car! I had scheduled an oil change but…read moreI noticed my brakes making a grinding noise. I had both repairs done during my scheduled oil change appointment. I was back on the road in no time! Gunter Automotive is awesome!!! I will always go to them in the future!!! Great service and very reasonable prices!!! Gold star service!!! I live in Buford, Ga., not San Francisco, Ca.!

Dependable, they have great service and honest. Highly recommend. We bring all four of our cars…read morehere. And will continue.

Update: I reached…read moreback out to them and got to talking to Justin (he's normally the one who I deal with). He immediately got me in for another appointment and made it his personal mission to diagnose my ac again. He even went as far as getting the team to take the system apart piece by piece and was able to solve the mystery on why my Freon was leaking and found that yes in fact I had zero Freon in the car (as I Suspected last week). He contacted me numerous times throughout the day to keep me updated. We're both hoping this is time we figured out the solution but he also schedule me in for another follow up in a couple weeks to ensure what we thought was the fix is really the fix and to make sure no additional leaking happens. Very please to say I didn't have to dump the establishment as I was very fond of them prior to this last visit. Thank you for going the extra mile to fix a bad experience.

I went to this shop after being told I have a transmission leak. My car also was shaking when I…read moredrive on the highways. I was greeted right away with a friendly warm smile, I was offered water and I sat while they diagnosed my SUV. I was offered shuttle service, so I did not have to wait for hours in their waiting g room. My car was repaired in hours. My car is driving FANTASTIC, I will return in a few days to make certain I no longer have a leak. This place is 10 mins from my home and yesterday was my first time utilizing them. I can't express enough my appreciation for addressing the issues with my car. I hate to be the bearer of bad news, but you guys are stuck with me ( and Teddy my dog). I will be returning for maintenance every 5,000 miles. My SUV is 11 years old and I travel to NY to visit my son. I feel confident that those trips can be made effortlessly now that I am YOUR customer.

Went for a courtesy check. Customer service was good and service was prompt…read more Wait time was minimal. Everyone was friendly and accommodating.

Customer for 20 years. I drive an old car and they have kept me running all this time…read more I TRUST them, they are very open about what is crucial and what can wait. And if they say they can do that day, they will. No surprises and they are great communicating any changes before proceeding. Always friendly professional service. Highly recommend!

I visited this location a week ago for an oil change and tire rotation. When speaking with the tech…read moreI informed him that I needed everything checked because I was leaving to drive to Texas that evening and wanted to handle anything that needed to be done before getting on the road for 1000 mile solo trip. He came in and told me everything looked good, including telling me that my brakes were good and to check them again come winter time. My car was making no noises before coming in. Leaving their lot I noticed a slight squeal but chalked it up to wet brakes, as it was raining. I barely get into Alabama and my brakes start makes an awful noise I got to Texas, had my friend check my brakes, and what you see pictured was the state of my brakes on the front passenger side. My driver side could not be removed because the bolts were rounded. I will not ever return for any service. I'm lucky I didn't have a brake failure.

went in to have an oil change. I drove straight home. The next morning I drove to work. On my way…read morehome every warning gauge was lit up on my vehicle and it was making a noise coming up 85N. Early the next morning I took the vehicle to my dealership who said the damage was caused by over tightening of the oil filter housing. I had lost 3 1/2 quarts of oil driving to and from work. That cost me $1,500. I went back to grease monkey to be reimbursed. They will not reimburse the money, even though it is clearly written out by the dealership that the damage was caused from the oil change. We are now sueing them for the $1,500 and the price of the oil change, along with attorney fees. Mike the manger was as rude as rude can be. There are a lot of bad reviews of this location since it has changed hands. Read them all before you take your vehicles to this location.

Kyle inspected a car that I was considering purchasing. He was very thorough and I was able to…read moremake an informed decision. I would definitely recommend him.

I called for a pre purchase inspection as I was buying a used car and wanted to get a better…read moreunderstanding of the reliability of the car and what to expect. This man came as soon as he could on short notice, met me at the dealer, test drove the vehicle himself, as well as did a full inspection inside the car, outside the car, under the car, and in the engine bay. End to end my guy was there for me. I can't express how helpful he was. Reasonable prices and time as well. 100% WOULD RECCOMMEND