Friendly, reasonably priced and honest. I asked about a repair to another vehicle that wasn't in…read moreshop and he was honest that he couldn't repair.

Mr. Karl and his team are amazing gentlemen!!! Very honest, respectful, direct and fair!! I will…read moreNOT take my automobile ANYWHERE else!!! I highly endorsed and recommend this establishment!!

I'm a second-generation Import Auto customer. My father discovered this shop years ago and trusted…read moreRJ implicitly, and I'm grateful that he passed that trust on to me. Import Auto treats its customers like family. RJ consistently goes above and beyond when it comes to customer care, while also keeping his prices incredibly fair. There are no up charges or unnecessary additions to the bill; in fact, I think it might be the opposite is true. I'm honestly convinced that he sometimes undercharges because of how committed he is to taking care of his customers. I now drive all the way from Buckhead to Suwanee because I simply don't trust anyone else with my vehicle. Finding a mechanic you can truly trust is rare, and Import Auto is one of those places. I wouldn't take my car anywhere else.

I cannot recommend Import Auto Specialist enough! RJ went above and beyond from start to finish. He…read moreperformed a thorough inspection on my car. Not only did he discover a gas leak that could have become a serious issue but he also gave me the best price in town for my brake repair. He took the time to explain everything clearly and showed me pictures and videos too. He kept me updated throughout the entire process! RJ made me feel like family was working on my car. His honesty, transparency, and attention to detail gave me confidence that my vehicle was in the right hands. I'm grateful to have found a trustworthy mechanic so close to home and will definitely be returning for future service. Thank you, RJ, for restoring my confidence in the safety and reliability of my car. I highly recommend Import Auto Specialist to anyone looking for quality work and exceptional customer service! I cannot recommend Import Auto Specialist enough! RJ went above and beyond from start to finish. He performed a thorough inspection on my car. Not only did he discover a gas leak that could have become a serious issue but he also gave me the best price in town for my brake repair. He took the time to explain everything clearly and showed me pictures and videos too. He kept me updated throughout the entire process! RJ made me feel like family was working on my car. His honesty, transparency, and attention to detail gave me confidence that my vehicle was in the right hands. I'm grateful to have found a trustworthy mechanic so close to home and will definitely be returning for future service. Thank you, RJ, for restoring my confidence in the safety and reliability of my car. I highly recommend Import Auto Specialist to anyone looking for quality work and exceptional customer service!

Fantastic experience! Highly recommended! Easy to work with, fair prices and solid expertise.read more

Brought the Porsche in for an oil change + coolant flush and coolant line upgrade (Radhaus bypass…read morewith CNC'd plugs). Paul was super friendly and knowledgeable; Great to know that there is a good Euro-vehicle shop in the vicinity!

Eugene where have you gone? Seriously you are missed! Dropped the car off for some work and didn't…read morerealize it was new owners until they called with an estimate ... doing business as Euro or something like that, but using the same phone number and signage as Garrards. Been going since the original owner Dwight had the shop. Was a higher rate than Eugene and need to check a few things once leaving...

Sold the place to someone else keep name and number .Got 12 months on warranty on air spent $1800…read morethey will not honor warranty stopped blowing cold air I'm screwed

Best car repair place I've ever been to. They give you honest replies, reliable quotes, inform you…read moreof any surprises. In close to a decade going there one part went up in price by a few dollars from the time I spoke to them to the time I got the repair without them having yet seen my vehicle (another place did the diagnostic and I didn't trust them). They informed me of the price change and got permission to go ahead with the fix. This is more than made up by them times I've shown up with my car going "what's going on" and them telling me what I need to do is "x" for a lot less money. I've never has anything break after they worked on my vehicle. They will respect your choice to go with oem or aftermarket parts

$450 for routine maintenance?!?!…read more These people are absolutely immoral, charging over $300 for just for the labor on an oil change, and then some stuff I didn't even ask for. An oil chance should never cost more than $200 even if you're ripping people off. If you go over that you better be asking people if they want what you're doing to take their money! They took two hours when I was expecting one, so I was getting late to get back to work and couldn't stand around and argue, I'm so pissed at this place. Obviously never going back and will tell everyone not to use them.

I just got back from Japanese Auto Repair for the first time for my Miata ND and the service was…read morenothing short of Excellent!!! I called just before noon for a 60k mile engine, transmission, and diff oil change. They did the whole job and got me in and out same day!!! I was amazed and grateful for Patrick who worked so hard to follow up with Mazda and get the job done using OEM oil. Thank you Patrick and the entire Japanese Auto Repair team!

I don't typically do reviews and auto repair shops, but I have to give this shop a review because…read moreof the quality of work that they do and the reasonable prices that they charge. I've taken my Toyota Tundra here several times to get work done and they always resolved the issue in a very short amount of time. Their quotes and their prices are within reason. Just the other day, my wife had a problem with a window on her Nissan. I was away at work and she decided to take her car to the Premier Nissan Mall of Georgia Dealership on Buford Drive. She informed them that she had an engine light on and all the widows periodically would not roll up or down all the way. They charged my wife a diagnostic fee of 185.00 for each identified issue, with other fees and tax that came to $381.00 (includes a charge for credit card usage for payment). As part of their assessment, they determined that only 1 window motor needed to be replaced and the O2 Sensor needed replacing. In addition, they provided quotes for replacing the tires and wheel alignment. The total repair for the two issues we brought the car in for came to approximately $1,450. If my wife would have agreed to the other suggested quotes for tires and the alignment, the total would be $2,234.02!!! That's ridiculous!!!! $862.26 for replacing one motor, when all the windows in her 4-door car was having problems. Thank goodness I was able to go with her to discuss their assessment. I advise my wife we need to take her car to this Japanese Auto Repair, which I've used many times before. After dropping the car off, Japanese Auto Repair informed us that they just simply reset the window control mechanism, which resolved all the problems with the windows not going up and down correctly. This was done at no charge ($0) to us. Next, they required the part (O2 Sensor) which they would have on hand the next day. Next day, as promised, they called and informed me that my wife's car was repaired and ready for pickup. I am very pleased with the service we get from this location and will send my wife, our kids and all our friends there for all future service activities on her car. If you want quality auto service performing your Japanese vehicle, then I recommend using Japanese Auto Repair!!! Just to conclude this review, I want to share what it cost to actually resolve the problems with my wife's car. The total repair cost from Japanese Auto Repair was $301, which was less than what my wife had to pay the Dealer's incorrect diagnostic fee ($380).

Customer Experience - Seeking Resolution…read more I contacted Pure Auto Repair three times: The first two times, I did not receive a clear update On the third call, I was informed the delay is due to a waiting list at the Chevrolet dealership This situation is concerning because I purchased a warranty specifically to protect against extended delays and costly repairs like this. I am simply asking for: Clear communication (very nice but I have to initiate) A realistic timeline Accountability between the repair shop and the dealership I hope this can be resolved professionally and promptly. NEED ANSWERS: 3 MONTHS. MULTIPLE CALLS. STILL WAITING. CATALYTIC CONVERTER REPLACED. SENSORS AFFECTED. DELAY BLAMED ON DEALERSHIP WAITLIST. WARRANTY PURCHASED FOR SITUATIONS EXACTLY LIKE THIS. JUST ASKING FOR ANSWERS AND RESOLUTION. **This post will come down when this problem is resolved!

Jesse and ​​his team never leave a job unfinished. Their unwavering professionalism far exceeds…read morethat of any shop that is in the Lawerenceville, Ga area. I would and have recommended them to everyone i hear that is looking for a shop that stands behind there word. ​​​​​​​​​​

I have been a customer at Loganville Auto since the beginning. I don't think I could ever trust…read moreanyone the way I trust you guys to work on my vehicle. Brian and his crew have always been patient & kind to me, and anyone I have sent their way. Thanks for your trusted service & I faithfully pray for your continued success.

Called about misfire condition on my 14' fastback mustang very knowledgeable and professional. Went…read morethe extra mile and talked through my situation and symptoms I appreciated it!