I don't normally write reviews this long, but my experience with Rich and his team deserves every word. This past Monday morning, I was driving back to New Jersey from Pennsylvania with my family after three days of torrential rain, when the Brake System Warning Light and ABS Warning Light suddenly came on my dashboard. This wasn't the first time it had happened during extremely heavy rain, so I started Googling what could be causing it. Unfortunately, what I read said the vehicle could eventually go into limp mode to protect the transmission, and that is exactly what happened. I found myself stranded on the shoulder lane with my family, not knowing what to do. I turned the car off and searched for the nearest mechanic on my GPS. That search led me to Portland Auto Repair. I had never heard of the shop before. I had no idea whether it was good, honest, or trustworthy. I simply had to take a chance. When I arrived, I was greeted by the owner, Rich with a welcoming smile that put me at ease. I explained everything that had happened and how the problem seemed to occur whenever the vehicle experienced extremely heavy rainfall. Rich listened carefully and immediately went into action. He ran multiple tests, scanned the vehicle, and personally got underneath the car to investigate. What impressed me most was that Rich never once made me feel like I was an inconvenience. He could have easily told me that he was too busy or that the shop had other vehicles to work on, but instead, he saw a family in an emergency and stepped up to help. My stepson has down syndrome and is OCD with his laptop. Rich's shop set him up with a generator and allowed him to sit down and relax and play with his laptop connected to their generator to put him at ease. Rich eventually discovered that my sunroof drains were clogged, causing water to leak into the vehicle and reach the electrical components, creating the malfunction. He and his staff went above and beyond. They cleared the clogged drains, removed the necessary panels and carpet, accessed the electrical components, dried everything out, disinfected the affected areas, and applied electrical contact cleaner to a component that appeared to have mold contamination. They carefully put everything back together and got me back on the road so I could safely make it home. But Rich didn't just send me on my way. He explained that there was still water underneath the driver side chair/ carpet and that it would need to be removed to prevent additional electrical problems down the road. He recommended that I bring the vehicle to his other shop in Englewood, New Jersey which is closer to my residence so he could properly finish the job. I followed his advice, and when I arrived in Englewood, Rich was there and once again greeted me with that radiant welcoming smile and kindness he showed me when I first met him during an emergency. He kept my vehicle for 24 hours to dry the car correctly, removed the driver's seat and carpet, located and removed the remaining water, and made sure the job was done the right way not the quick way. And he did all of this for a very reasonable price. Rich is honestly one of the kindest and most genuine people I have ever encountered in the automotive business. I truly believe he was Heaven sent that morning. When I was stranded with my family and didn't know where to turn, my GPS somehow led me directly to the right person. What could have been a frightening and stressful situation turned into a reminder that there are still honest, compassionate people who genuinely care about helping others. Rich has three locations: Portland Auto Repairs in Pennsylvania, Wagon Works in Englewood, and RJ ONE Auto Repair in Union City, and based on my experience, I would not hesitate to trust him or his staff with my vehicle. His entire staff was welcoming, professional, and respectful. Customer service clearly matters to them, and that is something you don't always find at automotive repair shops who seem to often guess and replace parts without thoroughly diagnosing the issue and listening to the customers concerns. If you are looking for an honest mechanic who will treat you like a person rather than just another customer, I highly recommend Rich and his team. Rich, thank you again for helping me and my family when I needed it most. You didn't just repair my car, you helped my family get home safely. For that, I will always be grateful. Thank you, Rich. You truly were Heaven sent. read more

Awful and Incompetent Service I spent several hundred to have my brakes repaired at this location and whenever I go above 50 miles per hour my car rattles and shudders. This condition only happened after I had this location work on my brakes. I brought it back to this location and was told that there was nothing wrong with my brakes and they had done their job. I phoned Goodyear customer service in their Akron headquarters and they claimed that they would assist me and the representative said that she would send an email to the manager and get back to me. That was a week ago and they are still not responding. I phoned today and left a message with Paul. For many years, we always brought our cars here for repairs and the staff has pretty much changed and, unfortunately, currently the repairs and attitude is really awful. read more

George is a complete fraud. Wrote a deal based on the recapture of my 2023 Q5 which was 20k miles under the miles allowance and I signed a deal only to be renegotiated at the time of pick up. They had 10 days to get in touch with me and never called to discus. Presented the new car to my wife and I only to present us with a different price point. Do not waste your time with this dealership. I have been part of Audi for over a decade and to say I was disrespected is an understatement. George is a complete fraud. Stay away folks. this dealership is deplorable. read more

Oil change and tire rotation took 3 hours despite having an appointment. Disappointing.

The staff was knowledgeable and did an excellent job with my car. Everything was fixed properly. The only issue was the longer wait time.

Great Place to buy almost any auto parts after this new management came into place to clean up the store like a mop. The new manager went out of her way to help me get the right parts my vehicle needed. I promised her that I was going to leave her this review because of her fantastic help and professionalism. Her name is Judy Castro and I truly appreciate her. read more

On my way to NJ to visit my family, I hit a huge pot hole, resulting in a flat tire. I had just purchased 4 new tires in January in CT, where I reside. Goodyear was able to quickly locate my history with my phone number, and honor my warranty. On their inspection, they found a bubble on my other tire too. I needed two new tires from the incident and a wheel alignment. With my warranty and previous package purchase for alignments, it only cost me $97.00. And most importantly I wa able to drive home that day and be safe. They were accommodating, pleasant. And efficient. I highly recommend using Goodyear services. You are covered anywhere in the US. read more

There was no coffee or snacks on the coffee counter as shown on their webpage, only a lonely coffee machine . Car service was good read more

Goodyear Auto Service - Coffee counter with no coffee or snacks - Tires Near Me - Englewood, New Jersey

These guys really came through for us in an emergency! They were kind and lovely to work with and they did a great job replacing our tire quickly and with care. 10/10 highly recommend. read more

Ok..... so first time ever I let "that light" flicker for far too long... bad. It was on Negative numbers.... eeek! So visited 3 different quik lube spots in ny...my.... to no avail. Long lines... early closures.. it wasn't looking good. So counting on my limited knowledge of cars...I drove all way to work Early.. praying. Sat in lot Yelping (yet again) for a local spot that could ease my procrastination stress. GOODYEAR Auto to the rescue! From phone call at 8am to pick up later that afternoon they were professional, knowledgeable and friendly to boot. The price was right and my baby was good as gold. Bottom line? If you're in Englewood and need anything car- related... this is the spot to go. I'd give these guys 10 stars if I could. read more

Was having issues with one of my tires and got the run around from T*re R**k which then lead me to call several Goodyear dealers and basically get nowhere. One mentioned I should try this location in Englewood and am glad I did. I had an appointment but arrived almost 30 minutes early but was taken right in and they got to work. Paul spend a bit of time with me talking through my issue then proceeded to check then balance all 4 tires for me. I was expecting to possibly be buying at least one new one as I thought the belts had worn unevenly but that was not the case. Rather than simply try and upsell me a new tire Paul walked me through what I was seeing / feeling and got me taken care of and back on the road in no time. Paul is a down to earth guy and I'd recommend him. read more

As someone who just bought my first car, I was nervous about maintenance. Goodyear offered a fantastic deal on oil changes that eased my budget worries. The staff was friendly and took the time to show me how to check my oil levels myself. I left feeling empowered and ready to care for my car! read more

Made an appointment for 11am once i arrived they told me to park my car and went to work very quickly, great service honest and they really check everything They informed me my car was in need to change the brake fluid it was option to do it or not i chose to and wow what a difference it made my car drives smoother also when breaking I only waited 45 mins for a oil change, break fluid changed (which requires bleeding the brakes) and wheel alignment read more

I always receive prompt and what I perceive to be fair service. Significantly, I don't feel that I've been somehow swindled as I exit. Their hours and availability are pluses as well. read more

The guys working here have 2 speeds. Slow & stop. While the staff was pleasant and the waiting room is super clean with a flat screen, comfortable chairs and free beverages, it took waaaaay too long. One hour and twenty minutes to change 4 tires? And that's with an appointment? Cmon now. No wonder the waiting room chairs are so plush. They did try to scare me into replacing my front breaks. I told them even if I wanted to, I didn't have my sleeping bag and a change of clothes. Goodyear step it up. To have your tires replaced, let's not take a year. We know they don't get paid per tire or you'd see how fast they'd move. read more

Goodyear Auto Service - Waiting room - Tires Near Me - Englewood, New Jersey

I came to this location after another flat tire replacement (yes, if you know me, another one. ) This Goodyear was the closest location from my Mid Hudson residential property (yes, Goodyear , you need a corporate location, not the private ones which were useless to me, in Westchester/Fairfield county, Ct, Dutchess, etc) so I went to Englewood Cliffs for new tire. (I have tire road hazard insurance with Goodyear). The hospitality, service and staff were great. Danny who I spoke with on the phone was especially attentive and kept me informed of all updates. I definitely recommend if you need a new tires or for tire service read more

Several years ago they got rid of the one honest person in the front. Hard selling based on what is good for the customer, but for what I assume are commissions or rewards. Management needs to change here. This review is for 2019. read more

I love these guys. I may call and they may tell me it'll take all day to service my car but that's never the case. They under promise and over deliver. I go there all ready to work on my computer all day and before I know it they're done. The place is clean and comfortable to do work in and they have parking. A few nice places across the street and around the corner to get a nice bite to eat if you'd prefer. I prefer getting food to go and sitting in Goodyear though! Extremely reliable and the only place I take my car now after trying many many places. If any of you read this. Thank you. I am grateful for your work and service. Jessica read more

list vehicles cheap, then says there is 2500-3500 additional "fees" on top of the $900 doc fee. the price of the vrhicle went from under 26k to almosf 33k. laughable. what a gross place. still couldn't tell me what the "fees" were until I filled out a credit app, despite already being pre approved from capital one which is listed on their site. don't let them sucker you. read more

Great service! Our tire pressure light came on as we were about to start a 10 hour road trip. We stopped at the store without an appointment on a Sunday. The staff immediately took care of us as a walk-in, found a small leak, and fixed it for us for no charge. They had us on the road in no time and we couldn't have been happier!! read more

This place is great. I went in on a Saturday morning with a tire light issue, and I was greeted right away. The staff explained the options and was diligent to make sure my car was fine. I am thankful for their service. read more

Worst service ever, starting from a phone call about my tires that worn up and it is in the warranty ( only 35.000 miles) under 2 years. The man on the phone weren't able to listen as soon as I mentioned warranty the BS started, he said I didn't do allignment or balancing or rotation in the 2 years so no warranty. I live in Queens so I told him I did alignments two time and I always do tire rotation when I make the oil change but in Queens because I won't drive all the way to Jersey to rotate tires. So it ended up I drove to Jersey they checked the car and the insist on no warrenty and they were very rude so I ended up paying $400 to change 2 tires and alignments. As soon as I crossed the bridge to New york I noticed the wheel are crocket so I went to the mechanic in New york to discover that they never did an alignment and the tires need to be balanced. I spend $400 for nothing, I will never go back to this Place and am processing now a consumer affair report. Don't get fooled by the warranty they will never process it they will charge you. Buy tge tires from somewhere else and let your mechanic do it for you while you watching it. read more

This is my go-to place to install tires I buy online. I have the 3-year wheel alignment which is a great idea if you own a high mileage vehicle. My Acura MDX has 260,000 miles. I love the fact that when I make an appointment online they take me right away. read more

Other than basic stuff, stay away. Don't be fooled by their older/innocent demeanor. They make 10% of all sales as a bonus. They'll price repair jobs and parts at whatever price they can get away with - they will gouge you. If you must do a repair with them check the web and negotiate the prices down. Assume their repair staff is a bunch of fools with tools that are not certified or know what they are doing. These mechanics come and go so check your car and their work when you get it back. One of their guys pulled my spare tire tools and broke the latch and just threw everything back in their. Another guy didn't screw back on my under belly shield - that was $350 to replace. Horrible. read more

The only reason I go here is for pure convenience. This place is right across the street from my job so its easy to drop my car off for an oil change while I go to work. The guys that work there are nice. It takes a good 5+ minutes to check-in and get everything situated even with an "online appointment". I may just stop making online appts cuz it doesn't seem to save any time. Plus there's no way to save your car's info, so every f'ing time I get asked the same questions: Make, Model, Year, Milage of my car, just to get asked the same questions in the store. As a fellow yelper previously stated, they are a little sheisty. In the beginning they would call me every time saying I needed to get my tires rotated or brake pads replaced, but now that they know me they don't pull that crap anymore. But I would assume a lot of auto body shops are like that, no? I would recommend this place if you work nearby like I do. Just get a second opinion if they tell you you need any other work done. read more

The service team here always takes great care of my cars. From Dave to George and the entire staff, they are helpful, courteous, and always putting my interest first. If you need work on your car, this is a great place to go. read more

I came here to leave a good review for this place but then noticed all of the terrible reviews below. After reading several comments from people stating that they had scratched rims, I came to my car to check my own and noticed that mine had bad scratches as well. Initially, it seemed liked they were good bc the customer service was good. I paid $55 for them to plug the tire. I should have gone to my dealership but this was the closest place. Kelly was the mechanic who fixed my tire. He was very nice but I'm not happy about my scratched rim so I will not be returning here. read more

Two weeks ago I went here for an oil change and tire rotation. I decided to mark my tire to make sure the rotation was done. Well... The same mark was on the same tire which wasn't moved. So of course I said something and they just said it was a mix up and they did the rotation. Ok fine. So today my girlfriend needed the same service... So I marked her tire.... Yup .. You guessed it... Tire didn't move. I went in there asked the manager Dave if he remembered me and his jaw dropped. What are the odds that thuts was done to the same guy two weeks apart. The deal is they say the tire rotation is free just to get u in there for other services and don't do the tire rotation. Now I'm going to contact corporate. Make sure u mark your tires read more

This place is a total scam joint. They blatantly lied to me and way overcharged me, selling me completely different tires than I had agreed to purchase over the phone. When I initially called the store I was told that I should by a certain more expensive tire because they were offering a buy three get one free deal. I agreed and then (after they'd been installed and I had already paid the bill) I was looking over my receipt to get my rebate (which is a nightmare of paperwork again designed to make the customer give up so the company does not have to payout the rebate) I noticed that the name of the tires was different than the name we discussed and the price when multiplied by four was the exact charge for the tires. I called and was told no such offer even existed. It is partially my fault for trusting them and not checking my receipt and the tires more closely before paying my bill, but that does not excuse their intentionally dishonest sales tactics, BEWARE. do not trust a single thing they tell you regarding the price of the tires. I had a flat tire and was driving on a doughnut so I did not have the luxury of shopping around for tires. Like an idiot, I told them this and they took full advantage of my situation. I was charged far more than the original quote, do to an alignment they said I needed which I now doubt, and the fact that I paid for four tires and not three. They also put cheaper tires on my car than I had agreed to purchase. So I spent WAY more money and got less for it. They also told me my oil change would be $25 and it was $45. They did call to report the price change but at that point who is going to cancel service over $20, now I realize it was intentional. They were so nice too, I am disgusted. read more

Called them when I had a flat tire since I had a Goodyear tire on my car- they told me they would take me to fix the flat without an appointment but if the tire needed to be replaced it would have to be ordered from the warehouse. The tire had a large bolt in it, and I was skeptical that the flat could be fixed and I was fine to replace the tire. BTW i have Goodyear run flat tires on a 2018 Audi Q7. They fixed the flat for free since under warranty. I drove away but the tire went flat again after 15 miles, not from the hole, but the beading on the tire was disturbed where it meets the rim and air was leaking. They took me back again and said the tire had to be replaced - the manager had actually ordered the tire from the warehouse on my first visit just in case they could not fix the flat. It was a hassle dealing with this, but they were very nice, courteous and quick the whole time. read more

I made appointment on thur at 11 person does not come I. Till 2pm and came back with a Monday 8am appointment and it's 11:30 and still here, might be they don't respect appointment time and worker are all over place instead of focusing on one vehicle at once read more

Got the online coupon ($25 for an oil chnage a tire rotation). Dropped off the car and came back an hour later to pick up. All good.

From the moment my mother stepped in she received above and beyond customer service today!!!! Not only were they pleasant, but extremely helpful especially since my mother doesn't know much about cars or tires. Not 100% sure about their names, but I believe it was Daniel and Rowan. Goodyear should be happy to have employees like them!! We will definitely be recommending this location to our friends and family! Will be a returning customer. read more

Great service friendly people in and out in no time flat very happy the very experienced staff diagnose my problem right away fixed it great prices read more

These guys changed a tire on my truck and later that day I heard and felt an ominous rattling going down the road so we pull over. Upon inspection the lug nuts were all loose to the point they could be turned by hand! Had we not noticed the tire would've fell right off the car which could have been fatal at highway speed. This disgusting level of negligence could have been much worse. The only reason these incapable carless "mechanics" are getting one star from me is because I cant give them 0 stars. read more

My first time here. Needed service for a fleet car, and Goodyear in Englewood as one of the options from my fleet service. Received kind, courteous service when I called to talk about scheduling an appointment. Received kind, courteous service when I went in person for the service. A clean, bright, nice facility. Great customer service. Will definately go back for future fleet car service. Thank you for a positive experience at Goodyear in Englewood, NJ! read more

Called for price of 2014 Lexus RX350 wheel alignment and was quoted $99 minus $10 coupon from internet. Went to the location and they didn't honor the quoted price and treated customer in a very bad manner. Do not go to this place. read more

I went to Goodyear originally to get my oil changed. That issue was solved. Then I was told my tires were not aligned and that my entire back brakes needed to be replaced included pads and rotors. The car is fairly new and I have not used the car in sometime because of living in Manhattan so I was a bit weary, especially to have worn down all the way to the rotors. So I took it to another place ... guess what? I still have 5000 miles+ left. Good thing I got a second opinion! read more

On August 3rd I went to Goodyear due to a loud noise in the rare of my car. I entered in the parking lot, parked and remained in my car to call my husband to let him know I had arrived. While sitting in the car a gentleman knocked on my window I'm unsure what his name was. When I cracked my window he asked "what do you need". I was startled so I said I think I need someone to look at my car due to a noise. He immediately asked for my keys, I didnt understand why. Normally when I go to any mechanic shop I go inside they advise a price to look the car over and I than give someone my keys inside, who then has someone look at it. I asked if he could give me a minute. I felt uncomfortable, i asked my husband what he thought and he told me not to and to go inside. Still feeling unsettled and going back and forth with my husband I decided to leave because I felt like due to be being a women the gentleman preyed on me and saw an opportunity to take advantage of the situation. This was my 1st time going to this mechanic shop, I will never go to his shop again or any goodyear for that matter because this is how they do business. read more

AVOID!!! Went in for an oil change and within minutes of walking in, the mechanic rushed in to tell me I also needed my wheels aligned! And he told me to call my husband for approval LOL!! I didn't get the wheels aligned and they r just fine! This place is a scam!! read more