Moved here from Atlanta and knew that an oil change was long overdue. I called around to get quotes…read moreand decided on Precision after speaking with Raven. She told me that they can do my car right away. I arrived and the seating area was cool/comfortable. Ms Raven even told me about the Precision Car Care Membership which will definitely come in very helpful with its perks. She showed me a very serious issue with my tire and even referred me to a good tire place. I am very pleased with the service. Need more people like her who loves their job.

Called like 5 other shops in the 2Notch/ForestDrive area bc my car just kept dying while driving…read more Lost all power, no flashers/brakes/power steering too. I need my car so none of the shops I called could've got me in until minimum next day. Precision Auto got me in within 1hr booking appt. online. Diagnosed issue in 1hr. Fixed my entire issue in 1hr (3hrs tops). New battery terminals + crankshaft position sensors. Car drives brand new. Shifts better. Doesn't rattle/vibrate. Better acceleration & ofc doesn't die. Entire invoice less than the average $$. The guys are nice and I'll def be coming here for anything. Two of my go-to shops in West Cola shut down after Covid (Those PPP loans lmao). Been looking for a place that won't rip me off and can do same day service since.

Customer Service: 5 Location: 5…read moreCleanliness: 5 Affordability: 5 I stopped by this Mavis Tires & Brakes location yesterday, because I had a feeling that my vehicle was in need of some new brakes. So I called first thing in the morning (0800 am) to see if I needed an appointment,  and Seth (store manager) said that they do a free brake inspection. He encouraged me to bring my vehicle into their shop within a hour, he felt very confident that they would be able to get too it quickly.  Upon entering the shop I couldn't help but to notice that the facility was very clean and well maintained.  Seth was the first employee that greeted me, and he was very professional. He quickly got my vehicle into a bay, and within 15 minutes one of his employees was conducting an inspection. Once they determined that I needed new front rotors, front disc brakes, and new rear shocks. Seth provided me with a price quote. I felt like their price rates were affordable and comparable to similar repair shops. I was very impressed with the customer service that I received, hopefully I wont need to return because of the repairs. Seth pointed out that they warranty their work, which is 12,000 miles or one year from the date of repair. I sure we will back in near future for repairs

So many issues with getting 4 new tires installed. My daughter made an appointment for 4 tires to…read morebe fitted to her explorer and after some confusion on product choice (I had called and confirmed tire choice) we dropped the vehicle off. after 2 hours we get a call saying having problems locating correct tires (tires arrived on Friday, it's now Monday and they were looking for the wrong tread) and then it gets worse. in addition to this they inform me that she needs struts and shocks...car is a 2023 with 40k, serviced by ford so no it did not need this obvious attempt of upselling. but wait it then gets worse. When I go to collect the car I notice that we have 3 Michelin and 1 Goodyear tire fitted, order was 4 Michelin, also no valve caps fitted (fitter in office said that "he didn't do valve caps") As I was going somewhere I asked them to resolve the issue and I would collect next am... pick up day was not much better. They were very apologetic but we now only have 2 tires caps and I insisted they check all 4 tire pressures. 2 were correct at 33Psi but two were incorrect so I insisted they reset them. How can you fit the wrong brand of tire and then have such lapse customer service that you don't even try and make things right?.... lesson learned to consider other suppliers as Mavis seem very poor on their service practices.

I've got to say that Adrian is very impressive. He is very squared away and has top-notch customer…read moreservice. I had to have a new tire and the price was reasonable and they checked all of my tires thoroughly. I appreciated the professionalism of the employees in this business. I will go back when I need tires.

Came in the morning for a tire plug. I made an appointment for 12:30pm. Dropped my car off at…read more12:25, the only mechanic in was on lunch. I had to kill time so I walked along to various shops grab some food and came back. When I dropped off the car, the gentleman told me it would take one hour to one and a half hours. I was OK with that because it meant I could still Make it back home for school dismissal. At 2 o'clock I asked him if they're done with the car and that's when they decide to tell me they cannot plug the hole because of I will need a new tire. They quote me $114 for the tire. I tell them if you can't put it on in 10 minutes I don't want it. I need to go pick up my kid. They promised I can put it on within 10 minutes. I watch the gentleman put the tire on and then lower my car and then lift it and then lower it and then lift it again. I am watching the clock because I have to go. I ask twice if they can speed things up to give me my car. I did want to make sure the car was safe to drive. I finally left at 2:21 PM. The technician who worked on my car was a super nice man, he did a great job, I noticed he was the only one working. He apologized for the time it took, and I appreciated that. The lady inside the office didn't say anything to me the whole time, terrible customer service there. The taller gentleman that checked me out, he seemed personable the first time I was there and then when I came back, his demeanor changed. It was as if he was annoyed with me for waiting the timeframe he told me I would need to wait and then me being upset that it's taking longer than he promised. Big business really just cares about the money. I don't recommend going here if you want to be treated like a person, like someone who has a life, like someone who wants to feel valued.

I needed an oil change. This was a great value for my money. My technician was the manager, his…read morename was Guy. He was very personable and informative. He seemed to be reserved in nature, but the customer service was amazing!!! He offered to reset my oil, notification light, but I declined so that he could assist customers that we're waiting after me. I will definitely return, and if I'm lucky, I hope to get the same technician and the same service.

While visiting my sister-in-law--who's pregnant and managing 3 kids and another on the way while my…read morebrother-in-law is deployed--I decided to help out by changing her oil. After finally getting the drain plug off, it was obvious it had been tightened with an impact, making a simple job way harder and I couldn't remove the washer. Honestly, it felt almost malicious. I noticed who did the previous oil change from the service sticker still on the windshield, which is why I'm leaving this review. It's frustrating knowing my sister- and brother-in-law trusted your shop for something as basic as an oil change and may not be able to feel that same trust going forward. Do better.

Great place for car service! Apparently, I'm not the only one who thinks so... you may have to wait…read morefor a spot to open in their lot. I never felt pressured to purchase any additional services. The staff was always ready to explain problems, and possible consequences. Everyone was friendly, without being condescending. Perfect location for students and professionals working in town. You can leave your car, and walk to class or work. Only Monday through Friday.

Great friendly staff. Knowledgeable and always willing to listen and help…read more This is the best repair shop downtown. Easy to get to.

Took car in for oil change and tire rotation. They provided a list of optional services. Declined…read moreto perform rotation because of lug issues and advised me to order replacements lugs online (far less expensive) then return for the rotation. Save money and complete service without issues

I've always had good service at Abbotts but yesterday was not. I came in for an oil change. I've…read moregone there many times before for same service. My car was done within a half hour. I usually wait longer, didn't mind so I thought that was quick. When I went to pay I was told my total was $101 & change. I had gotten a mailer, NOT a coupon from Abbotts days before & brought it with me. it said among other discounts, oil change for synthetic oil was $54.95. it also noted that oil change included tire rotation & multi point vehicle inspection. I showed them the mailer & she said she would adjust the price. she then told me that they didn't do the tire rotation. I looked surprised since I always had it done before with oil changes. The young man behind the counter said "there's no charge for tire rotation so you weren't charged for it, it's included". I replied "but you didn't do it". The woman behind the counter said that she could have someone bring my car back to do the tire rotation. I told her no, that's ok. I was annoyed at this point. I was going to initially be charged $101 & change for oil change but no tire rotation. When I got in my car to leave I noticed my "info screen " that usually showed the speedometer, was left on screen where it showed input for next service. I started changing the screen back to where it should have been & noticed on the tire screen, 3 tires were at 32 & 1 was at 38. So they didn't even check that. Something's changed there. it seems like they just want to get cars in & out quickly to bring more business in. I'm definitely not happy.

The staff was very helpful and explained the repair process clearly. The quality of the work was…read moreexcellent, and the price seemed fair. I just wish my car had been ready a bit sooner.

I went to get an alignment they drove my car off the rack too fast and knocked my bumper off and…read moredidn't tell me I went around to the side and saw them working on my car trying to rig it back together without even telling me and then try to act like they're not responsible even after putting tape on my bumper and quarter panel.. Waiting to hear from corporate

This team is fantastic. Always helpful, always honest. They can figure it out and they can fix it.read more

I had an issue that was very complicated with a 2006 Lexus, and these amazing people went above and…read morebeyond telling me they could squeeze it in after the weekend and it was on a Thursday when I called, they called me back and said they had an opening if I could get it to them then they would be able to have a full diagnosis by the end of the day and parts ordered over the holiday weekend. This was a few months ago, but No kidding on Tuesday morning a couple hours after they opened I got the call saying the repair was complete and I could come pick it up anytime. This job required extensive engine valley work, and I looked up the parts they didn't overmark anything they did an awesome job and so quick but great! This is why I ALWAYS bring my imported vehicles to them! They do an awesome job they are honest and courteous, just an awesome business! I thank them very much! I also should add that for the work they did, the value was excellent, I cannot complain at all!