Unfortunately, I am very disappointed with the service I received…read more I paid to have a remote start installed on my vehicle; however, what I now have is a "remote stop." Unbeknownst to me, according to the owner, my vehicle has a safety feature that causes the engine to shut off as soon as the unlock button is pressed. So every time I remotely start my car and walk up to it, the moment I hit unlock, the entire vehicle shuts off. This is extremely frustrating and completely defeats the purpose of paying for a remote start system. The other day, my children literally had to sit in a hot car while I loaded groceries because once I unlocked the doors, the vehicle shut off. That is not the convenience or functionality I paid for. The owner knew I was upset and dissatisfied with the installation, yet nothing was done to make the situation right. My husband even went back a few days later to explain that we weren't necessarily asking for our money back--we wanted honesty and some effort to resolve the issue. Instead, we were simply told that "all sales are final." My biggest disappointment is that I wish the owner had contacted me when he discovered the remote start would not function properly on my vehicle instead of installing it anyway. Had I known this beforehand, I would have never agreed to the installation. I feel like I wasted my hard-earned money and, more importantly, my trust was misplaced. I hope that in the future this business chooses to be upfront and honest with customers rather than focusing solely on making a sale.

Cisco is a true throwback! He is prompt, professional, and reasonably priced…read more Very few Companies actually install car stereos and entertainment systems these days, especially in the Columbia area. The popular local chain is quite overpriced and their work and quality varies from location to location and from job to job. This guy is consistently professional based on everyone who has recommended him and based on my experience. He's essentially a one man show that occasionally has his son work on the vehicles with him. He's been doing this for over 20 years and he's the only one that I would trust with most classic vehicles. I was deliberate with what it was that I wanted and he delivered! He also will help you design a system and build the components to make it work for your own specific vehicle and the product that you want. He does rims and tires as well, and if that's what you're looking for I would imagine that he does a great job with that too based on the customers vehicles that I saw firsthand while I was there. This business is excellent!

The owner Dedi was wonderful from the start. She got my car in for a full removal and tint…read moreinstallation super fast and the tint technician did a remarkable job. I would recommend them for any car audio or tint installation needs.

Warning !!! First of all, they take your door panels off without telling you upfront when tinting…read moreyour windows. They did this to my Jaguar xk and broke both door panels and my tweeter housing which is part of the door .The car was in his possession for over 6 days. Upon pick up he tells me he used 2 tubes of silicone to glue my doors back together and he broke my tweeter cover. I called to rectify the situation and the owner James responds with a nasty childlike attitude.Then he asks me why I'm calling him so early and tells me he will call me back. It's been over a week now and now and when I call he's never there. They are great at taking your money but refuse to replace something if and when they break it . I just wanted my vehicle back in the condition it was to begin with. What is so hard about that? I would NOT recommend taking any luxury car here for a tint job bc apparently when they break something they will refuse to fix it. They will then blame the car and complain how difficult it was to work on. How about this,dont take a job on if you dont have the knowledge or expertise of doing it properly! Very dissatisfied!

I needed a new system for hands free driving. I am old, my car is old my phone was too old. They…read morefigured out what system would work, installed it and very patiently taught me how to use it and guided me by phone when I had difficulties. They were competent, patient and helpful and pleasant through the whole process.

Needed some back speaker grilles put on my Camry, and every automotive was asking $200-$300 since…read morethe entire backseat and panels had to be taken off. Nortons charged me $120. Was waiting maybe 45 min. Nice people.

I had Morimoto headlights installed here and overall had a great experience…read more The install itself was clean and professional. There was a small issue with headlight aim afterward that affected my nighttime visibility, but when I brought it back to their attention, they took the time to re-check and dial everything in properly. What really stood out to me was that they didn't brush me off -- they worked through it and made sure the final result was right. That level of accountability means a lot. The lights look fantastic now and perform exactly how they should. If you're looking for a shop that stands behind their work and makes things right, I'd recommend them.

Sturgess was beyond excellent. They were able to fix my car stereo that I had cracked the screen…read morein 2020. Honda wanted $2,400 for a new screen and new radio. Jesse was able to send my radio off and have it refurbished for 900. When the radio and screen came back it looked brand new. I only wish I took my car to them soon. Thank you so much.

Great work and great service…read more I've been using Nortons for many years and several different vehicles I've owned over the past 13 years. They have always taken great pride in the work they do and are very knowledgeable of the products they sell. I've never had any issues with the the quality of work or services they provide. I would highly recommend Jessica and the staff at Nortons for your car stereo needs in the Columbia area.

As much as I hate to say it, I'm very unsatisfied with their work. I went to have a new car stereo…read moreinstalled as my vehicle didn't have the bluetooth technology. They talked me into a $200 system that connects to your existing car stereo and "works exactly the same way" according to the sales people. Well, it doesn't work the same way at all. It's a huge pain in the rear to have to turn off the bluetooth on my phone to listen to the radio, then if I get a call, hurry to to turn on the bluetooth, change the radio station to the station you have to preset for the phone to connect then wait for it to connect and then answer the call. For one thing, this equipment is dangerous. I've missed several calls trying to do all that while driving and realized how ridiculous and unsafe it is. Secondly, it's terrible quality and looks shotty installed in the car. The equipment they sold me on was junk, and I feel they were just trying to push these units to get rid of them, and it costs almost the same as the stereo I wanted that included the blutooth technology and worked by simply answering the phone when I got a call, not having to make sure everything was set to the proper channels and settings before I could answer. The worst part, is the work on the installation. Not only did they break my cup holder latch during the process (which I didn't realize until a few hours after I left, but knew it wasn't going to do me any good at all to take it back cause how do I prove it wasn't like that previously?), but the workmanship is terrible. There are literally wires hanging down from under the dash and next to the door. I have gotten my foot hung up in the wires a couple of times trying to hit the brake or setting the emergency brake. I keep trying to tuck the wires back up under there and get them to where they won't fall out, but eventually they work themselves back out and become a huge liability again. The microphone doesn't mount correctly and is held on by a wire being hammed between the microphone and the mount bracket. All of that, and the sound quality on the bluetooth connection is terrible. It literally sounds like something you'd get for $19 at a discount store that sells anything but electronics. Honestly, I'd never go back to Norton's to buy anything and I certainly wouldn't get an installation done from them. I considered going back to them and having the stereo I wanted in the first place installed and all this nonsense taken out, but with the quality of the work put into this one and breaking the cup holder, I'd rather do it myself. The only reason for two starts instead of one - they were very nice. Granted, that niceness is what got me to buy into the whole "add-on" bluetooth unit, but nonetheless, they are very nice people to deal with.

Got a system put in my car a few years back. They guy was very helpful in my choosing the right…read moreamount of bass for me. We talked over types and the different amount in which to choose from. My system is very powerful for my car. The sound is exquisite. It has the perfect amount of bass that is not over powering. Also he does a great job at hiding the wires.Just recently my radio started going in and out. The owner was nice enough to check it out no charge. Turns out my kind of car radio goes out after so many years. Once again me and the worker look at my options and got the best style for my needs. The radio look beautiful in my car. The set up is so nice it looks Ike it was made for my car. I will always go here for any of my car updates.

I went in for a new alarm system on my 1976 Chevy truck and new speakers with a stereo…read moreinstallation. Brian was very knowledgeable and gave me all the information on my choices. I had the alarm installed yesterday and I am very pleased with how it turned out. I will be going back in a few weeks for the stereo and speakers and am sure he will do a great job with those as well.

Excellent service. Was so pleased with this recommendation. Had my back up camera and satellite…read moreradio fixed.

I was impressed with the excellent service!!! The radio in my Genesis stopped working, and after…read moregoing through an expensive ordeal at the dealership with no resolution, I took it to Norton's. Brian at the West Columbia location was able to resolve the problem at a very reasonable price. He was very professional, easy to work with, and knows his way around all of this modern technology. Thank you, Brian!!

Best audio store I have ever been in. They know what they are talking about, and their installs…read moreare well worth it. High quality work with attention to detail you would want. Would recommend them to anyone who will listen.

After having an install done and in need of a repair within...yep...one day, it's enough of a pain…read moreto have to "schedule an appointment" to have the improperly done work looked at again, but even more of an irritation when the goofball working the desk is unwilling to work you in to have it looked at and hangs up on like a child. Grow up and take an adult level responsibility! Buyer beware, you may very well pay for poor work and then may also very well need to rent a car while you schedule a time to drop yours off to get the original work repaired. I've found this business a bit difficult to deal with and unfortunately will have to deal with their inability to govern their tongues and manners in adult way unless I choose to pay someone else to fix the problem.