I was impressed with the excellent service!!! The radio in my Genesis stopped working, and after…read moregoing through an expensive ordeal at the dealership with no resolution, I took it to Norton's. Brian at the West Columbia location was able to resolve the problem at a very reasonable price. He was very professional, easy to work with, and knows his way around all of this modern technology. Thank you, Brian!!

Went in to ask a question, he not only assisted with all my questions but also made several…read morerecommendations to solve my radio problem. I decided to get a new car play radio, they did a quick, clean job. Best of all it has solved my radio issue and has given me all the features of the car play. They did an awesome job, I would strongly recommend this business and their products.

Best audio store I have ever been in. They know what they are talking about, and their installs…read moreare well worth it. High quality work with attention to detail you would want. Would recommend them to anyone who will listen.

After having an install done and in need of a repair within...yep...one day, it's enough of a pain…read moreto have to "schedule an appointment" to have the improperly done work looked at again, but even more of an irritation when the goofball working the desk is unwilling to work you in to have it looked at and hangs up on like a child. Grow up and take an adult level responsibility! Buyer beware, you may very well pay for poor work and then may also very well need to rent a car while you schedule a time to drop yours off to get the original work repaired. I've found this business a bit difficult to deal with and unfortunately will have to deal with their inability to govern their tongues and manners in adult way unless I choose to pay someone else to fix the problem.

Got a system put in my car a few years back. They guy was very helpful in my choosing the right…read moreamount of bass for me. We talked over types and the different amount in which to choose from. My system is very powerful for my car. The sound is exquisite. It has the perfect amount of bass that is not over powering. Also he does a great job at hiding the wires.Just recently my radio started going in and out. The owner was nice enough to check it out no charge. Turns out my kind of car radio goes out after so many years. Once again me and the worker look at my options and got the best style for my needs. The radio look beautiful in my car. The set up is so nice it looks Ike it was made for my car. I will always go here for any of my car updates.

I went in for a new alarm system on my 1976 Chevy truck and new speakers with a stereo…read moreinstallation. Brian was very knowledgeable and gave me all the information on my choices. I had the alarm installed yesterday and I am very pleased with how it turned out. I will be going back in a few weeks for the stereo and speakers and am sure he will do a great job with those as well.

So Tuesday I have my BMW checked over at a local shop because if you have been to any dealership,…read moreyou know that machine latte and golf repeats for your viewing pleasure , means your invoice is going to be in the thousands. So apparently there were 36 cars taken in by Philips, and none of the customer service reps were rattled. They sell cars, but no predatory sales people tried to sell me one while I waited for my repair. In fact, they took me early, charged for no unnecessary repairs. I anticipated being stressed and needing an adult beverage at some point but I couldn't have asked for a more perfect experience. Apparently the other 36 people figured out the best place to take their car too...

Nicole, Your…read morestatement and follow-up are inaccurate and do not address the concerns I have regarding the professionalism and quality of service your shop provided. I informed your team that I had replaced the spark plug and coil pack myself. Was it communicated to you that, during my conversation with your staff, we discovered I had actually replaced the wrong side? If so, why didn't your technician verify that first before moving on with additional diagnostics? A thorough diagnostic process should begin by confirming the basics, especially when that information was provided upfront. Additionally, your diagnostic did not identify a faulty fuel injector as the cause of the issue. The person I spoke with on the phone specifically stated that checking the fuel injector would be the next step in the diagnostic process--not that it had already been confirmed as the problem. That directly contradicts what you stated in your response. You also stated that repair shops do not keep replaced parts to show customers. That has not been my experience. Every dealership and independent repair shop that has worked on my vehicles has either offered to show me the replaced parts or kept them available until I picked up the vehicle. It is a common practice for shops that value transparency with their customers. At this point, my concern is not just the repair itself but the inconsistent explanations and lack of accountability throughout this process. Rather than addressing the issues I raised, your response contains inaccuracies and does not reflect the level of professionalism I expect from a repair facility. I see that your name also appears more then it should on the bad reviews for this establishment. Being you're listed as the business manager, I would've thought you'd actually take the time to do your research before posting a response. That is definitely not a good look on your part, and totally not surprised at the asinine response you provided being you're probably the main key to the bad customer service this shop provides.

Unfortunately, I am very disappointed with the service I received…read more I paid to have a remote start installed on my vehicle; however, what I now have is a "remote stop." Unbeknownst to me, according to the owner, my vehicle has a safety feature that causes the engine to shut off as soon as the unlock button is pressed. So every time I remotely start my car and walk up to it, the moment I hit unlock, the entire vehicle shuts off. This is extremely frustrating and completely defeats the purpose of paying for a remote start system. The other day, my children literally had to sit in a hot car while I loaded groceries because once I unlocked the doors, the vehicle shut off. That is not the convenience or functionality I paid for. The owner knew I was upset and dissatisfied with the installation, yet nothing was done to make the situation right. My husband even went back a few days later to explain that we weren't necessarily asking for our money back--we wanted honesty and some effort to resolve the issue. Instead, we were simply told that "all sales are final." My biggest disappointment is that I wish the owner had contacted me when he discovered the remote start would not function properly on my vehicle instead of installing it anyway. Had I known this beforehand, I would have never agreed to the installation. I feel like I wasted my hard-earned money and, more importantly, my trust was misplaced. I hope that in the future this business chooses to be upfront and honest with customers rather than focusing solely on making a sale.

Cisco is a true throwback! He is prompt, professional, and reasonably priced…read more Very few Companies actually install car stereos and entertainment systems these days, especially in the Columbia area. The popular local chain is quite overpriced and their work and quality varies from location to location and from job to job. This guy is consistently professional based on everyone who has recommended him and based on my experience. He's essentially a one man show that occasionally has his son work on the vehicles with him. He's been doing this for over 20 years and he's the only one that I would trust with most classic vehicles. I was deliberate with what it was that I wanted and he delivered! He also will help you design a system and build the components to make it work for your own specific vehicle and the product that you want. He does rims and tires as well, and if that's what you're looking for I would imagine that he does a great job with that too based on the customers vehicles that I saw firsthand while I was there. This business is excellent!

Bad business. Just left there & it was a bad experience. I called last week they gave me a price &…read moremade me an appointment. Got there the owner changed the price so I left . This is why you can't support your own kind unfortunately.

I made an appointment, showed up on time and they got my truck in and did a fantastic jobread more

Dick Smith service department is a total rip off. We took the truck in for a simple transmission…read moreline replacement. $700 later the clamp wasn't securely closed and less than a mile away the clamp came off and blew the entire line off causing all the transmission fluid to come out. Now the transmission needs to be replaced and Dick Smith is not taking any responsibility. Even though they acknowledged the tech didn't clamp the line back on correctly creating a larger issue.

I left my 2017 Nissan Maxima to be service. I needed an oil change and tire rotation. I should not…read morehave been charged for the tire rotation since I purchased my tires from Nissan. When Rick, my service tech found out he called me and immediately offered a refund. This is what I call superb customer service. He did not have to call or even pay attention to the error but he did. Rick is who my husband and I call and go to every time we need our vehicles serviced. His professionalism is amazing. Thank you Rick @ Dick Smith Nissan on Two Notch Road!!

Driving to work and my engine starts to misfire. Of course this can't happen at a worse time. I…read morecalled probably 10-15 places and explained my circumstances and the sense of urgency. It would have been several days to even get a diagnosis. I called this business and they were so kind and empathetic, and told me they couldn't promise me it could be fixed same day, but to bring it down and they would do their best. The owner, Todd, helped me when I arrived and even offered to drive me back to work. They quickly let me know what the issue was, and gave me a quote over the phone and there were no surprises and no attempts to sell me anything additional. Also, my car was fixed by lunch time the following day. We will definitely be using this business for any future car repairs. Highly recommend.

I recently received my Jeep from an overseas location. The engine light was on and there was an oil…read moreleak. This company came highly recommended by a coworker and Todd did not disappoint. I called him and explained my issues and he said bring it in. From the drop off to the pick up they were super communicative and explained everything. They didn't try to oversell or up charge and extremely honest. Will be my go to for any future vehicle problems.